1. CONNEL QUINTUAL
I N D I A , M U M B A I P . O . B O X - 4 0 0 0 5 2
M O B : +971 55 7195484 / + 9 1 9819177558 • T E L : + 9 1 2 2 2 6 0 0 4 1 7 3
E - M A I L : c o n _ q u i n @ y a h o o . c o . i n
PERSONALITY
LEADERSHIP
SAFETY
SOUND
JUDGEMENT
TEAM
ORIENTED
Motivated Employee that aims to elevate client experience by
consistently maintaining a positive attitude. Comfortable in
communicating with people from various cultures and back grounds.
Takes great pride in teaching and leading by example.
Poised, confident and experienced cabin crew. Strong leadership
skills to ensure teams are motivated and confident to achieve
company goals.
Certified in first aid. Socially perspective with experience in assessing
emergency situations and individual’s physical limitations in relation
to in-flight cabin surrounding and trained to manage these situations.
Proven track record of accomplishment in positions where maturity,
sound judgment and rational thinking are critical to performance.
Adept at changing greats when situations dictate. Active listener,
practiced in resolving customer complaints and promoting conflict
resolution.
Consistently maintains an excellent record of punctuality and high
attendance at work, prepared and eager to take on new
responsibilities. A seasoned professional who recognizes the
importance of communication, honesty and trust in team setting.

2. WORK EXPERIENCE
Qatar Airways Doha- Qatar 04 Apr 2004 – 07 Oct 2015
Cabin Services Director
- Management of assigned crew through directions, motivation,
recognition and development to achieve high standards of customer
service inflight.
- Supervise all cabin service related activities in order to ensure a
maximum delivery of professional and friendly passenger service.
- Performance monitor and identify gaps to be addressed through
training, coaching and counselling of the line crew.
- Ensure Standard Operating Procedures are followed strictly.
- Complete all paper work relating to the flight.
Cabin Senior
- Supervise all cabin service related activities in order to ensure a
maximum delivery of professional and friendly passenger service.
- Making announcements on behalf of the pilot and answering questions
during the flight.
- Conducting briefings for cabin crew.
- Worked closely with the Cabin Services Director to ensure safety and
customer service standards are met.
- Handling of duty free sales.
- Training and coaching crew members.
- Write flight reports, including about any unusual incidents.
Cabin Crew
- Attend pre-flight meetings and noting instructions for all passenger
services as briefed.
- Monitoring cleanliness and safety checks before passengers embarking.
- Welcome and assisting passengers in the aircraft.
- Serving passengers foods/drinks promptly as per their demands and
contributing to the customer in-flight experience.
- Implement safety checks for passengers for the journey of the flight and
assisting during any medical emergencies.
- Reports any incidents to either Cabin Senior or Cabin Services Director
during a flight.
- Promoting sale of duty free products.

3. Air France Mumbai-India 17 Mar 2003 – 30 Nov 2003
Security Supervisor
- Ensuring the security of Air France passengers at the International
Airport in Mumbai.
- Mishandled baggage tracing.
Achievements
2014, Sapphire Award certificate for loyal service
Qatar Airways
Top seller of Smash Box Products
Qatar Airways
Received more than 40 complimentary letters for service
Qatar Airways
100% Attendance appreciation letters
Qatar Airways
EDUCATION
Professional
2014, Cabin Services Director Promotion – Senior Leadership
Excellence Program
Qatar Airways
2013, Cabin Senior Promotion – Training Course
Qatar Airways
WSET level 1 Foundation Certificate in Wines
Qatar Airways

4. General
Computer Skills
Well versed in Microsoft Word, Excel and Computer graphics
2002, Personality Development & Public Speaking Training Course
The Personality School Mumbai
2002, Bachelor of Arts, Major in Economics
University of Mumbai
1999, Higher Secondary School
Maharashtra State Board
1997, S.S.C. – Secondary School Certificate
Maharashtra State Board
Extra Curricular Activities
- Sports, Reading and Music
Personal Details
- Date of birth – 03 April 1982
- Marital Status – Single
- Nationality – Indian
- Height- 180 cms
- Weight- 74 kgs