Johnston communication styles agile tour toronto 2013

1. Communication Styles Employing and enjoying our differences p y g j y g Agile Tour Toronto, October 29, 2013

2. PLEASE NOTE SLIDES = PRESENTATION • These slides are designed to be viewed in i conjunction with a h j ti ith human b i being talking and interacting with you. • They will make little sense to you if y y y you were not at the live session. Images are my Mirek P and are copyrighted and used with permission via iStock licence

3. 7,188,908,987 This question will not be on the exam

4. Own business - 10 years Who is Sue? NEW! Coach School And I wrote a book Worked Trained/certified Active member

5. Session Objectives • Recognize differences in people’s communication styles • Identify your own communication style • Develop strategies for working with p g g people whose styles are different from yours

6. We need to see our differences as something other than flaws flaws. David Kiersey

7. Please hold y your questions until you have one!

8. Ready Explore the theory Meet the characters Discover your style Flex your style Wrap Doing Done

9. Ready Doing Explore the theory Meet the characters Discover your style Flex your style Wrap Done

10. Audience Determines Meaning • You want them to hear the meaning you intended • Not the one they are going t make up for i to k f themselves • K Knowing about i b t styles can help

11. Conscious Communication • • • • Know your purpose y g Know your message Know your audience y Know yourself 11

12. Origins • Plato • Carl Jung • MBTI (Myers-Briggs) • Temperament (Kiersey) • Simple model

13. Guardian Rational Artisan Idealist HEART INTUITIO ON EVI IDENCE E HEAD

14. Ready Doing Done Explore the theory Meet the characters Discover your style Flex your style Wrap

15. Guardian G di • • • • • • • Driver: Security Reliable Likes structure Follows rules Detail i t d D t il oriented Values process Hates change >40%

16. Rational R ti l • • • • • • • Driver: Knowledge Inventive Values logic Future oriented Goal i t d G l oriented Sees big picture Strategic <10%

17. Idealist Id li t • • • • • • • Driver: Identity Empathetic Avoids conflict f Values inspiration Future oriented F t i t d Focus on people Feelings rule >10%

18. Artisan A ti • • • • • • • Driver: Sensations Spontaneous Avoids structure Values speed Improvises I i Action oriented Takes risks >40%

19. Exercise Kathy K th • • • • • • Kathy is a commercial loans officer at the Grand Valley branch of the Halifax Savings Bank. She enjoys her work because making a loan requires her to gather a lot of information about the loan applicant the business or service the customer is applicant, in and the activity or equipment for which the customer wants to borrow the money. She then gets to analyze the information, compare it to industry data and similar lending situations. She also looks to see if it’s a strategic fit with the long term goals of the customer’s business or organization. She’ll make her decision based on the logic of the case. She takes pride in the fact that clients come to her for advice on managing their finances and consider her a strategic partner in their long term success.

20. Exercise Kirsti Ki ti • • • • • Kirsti is a commercial loans officer at the Grand Valley branch of the Halifax Savings Bank. She really enjoys her work because she’s able to make things work out for her customers – especially when they have a short term need need. Though it took her ages to learn, she knows the lending process thoroughly – and that lets her quickly know whether the customer’s situation is standard – and if it’s not, what measures she can take to structure the deal so it will it s work for everyone. She doesn’t take crazy chances – but if the evidence suggests a good likelihood of repayment – even if the client or the situation is quite unusual, she’ll find an innovative way to make it work. She takes pride in the fact that clients come to her with creative ideas and she can help them bring those ideas into reality.

21. Exercise Kostya K t • • • • • • Kostya is a commercial loans officer at the Grand Valley branch of the Halifax Savings Bank. He loves his work because of the people he meets. He sees his role as enabling them to make their dreams come true by providing the funds they need to start and run their businesses. He knows the work his clients do not only provides products and services their customers need – it supports the families of their employees and suppliers. suppliers He loves interviewing people about their business ideas and their future plans. He works to create the absolute best payback options for his clients. He doesn’t want them to get in over their heads. He really cares about his customers and takes pride in the fact that they share their visions for their business with him. He feels his is a helping profession.

22. Exercise Ken K • • • • • • Ken is a commercial loans officer at the Grand Valley branch of the Halifax Savings Bank. He loves his work because there’s a process in place that’s been around as long as there have been lenders lenders. He relies on the lending process to make his decisions. It took him a while to adjust to the new automated loan system when they introduced it, last year. He kept manual backup files for a while. But now that he’s satisfied with its he s reliability, he can confidently manage the risks in his clients’ business. He loves to provide his clients with lots of details about their loan – so they know exactly how the process works – and what their responsibilities are. Clear data, clear instructions and clear expectations make him happy. He takes pride in the fact that his customers rely on him to help keep their financial affairs in order.

24. Exercise What’s Your Style? Using side one of the assessment • For each question, select the one most like you question • Tally the As, Bs, Cs and Ds.

25. GUARDIAN 40% of normal pop pop. ARTISAN 40% of normal pop p p RATIONAL 10% of normal pop pop. IDEALIST 10% of normal pop.

26. Exercise What’s Y Wh t’ Your Style? St l ? 1. Our style is . . . 2. Our unique contribution to the workplace is . . . 3. If you want to persuade us you should . . . 4. An aspect of our style that may bug others is . . . p y y g 5. When all else fails, you can rely on us to be . . . 6. 6 Our motto is . . .

28. Flexing Your Style • Why? • How?

29. Exercise Let’s Practise • • • • Talk to Artisan style about time sheets Talk to Rational style about re-org re org Talk to Idealist style about re-org Talk to G di T lk t Guardian style about new t l b t process Flex to their style. What’s important to them? How does it feel when you do that?

30. Exercise Making it Real • Prepare for a conversation with someone in your life IMAGINE YOUR PICTURE HERE

32. Exercise Link to Agile Teams • What does it mean? • Why does it matter?

34. I note the obvious diff h b i differences between each sort and type but we are more alike, my friends, than we are unalike unalike. Maya Angelou

35. Questions? http://itsunderstood.com itsunderstood

36. If a man does not keep pace with his companions, perhaps it is because he hears a d e e e ea s different drummer. Let him step to the music , which he hears, however measured or far away. Henry David Thoreau y

Johnston communication styles agile tour toronto 2013

Sue Johnston, MBA + a bunch of other stuff

Johnston communication styles agile tour toronto 2013