1. This element will focus on the employees’ ability to
understand and implement the skills and knowledge to deliver
service quality and guarantee. This element comprises of the
following components: Understanding Service Guarantee|
How to Provide Customer Service | What is a Service |
Communication Skills| Quality within the Service |
Understanding Customer Needs | Positive Customer
Resolution.
Customer Service
Operations
This element will focus on ensuring employees’ understand
and successfully implement the specific day to day
operations of their job description in accordance to
company policies. This element comprises of the following
components: Connection between Service & Operations |
Understanding Efficiency & Quality | Front Line Operations
| Understanding the Effects of Specific Operations |
Underpinning Specific Company Duties.
We provide customised training programs that suit your specific
organisational policies, procedures and goals. Our specialised
training elements include but are not limited to: Gaming
Operations |Gaming Finance | Gaming Resolution |Supervisor
Operations | Management Operations | Management Finance. The
core elements packages of Finance, Customer Service and
Operations as well as the specialised Gaming elements are
delivered to the employees through their hands on job roles and
front line learning experience ; which means no classroom learning
purely front line learning. The Management Operations,
Management Finance and Supervisor Operations will be conducted
within a training room environment.
SPECIALISED TRAINING
ELEMENTS
We provide customised employee training
programs that can help boost your
Productivity, Customer Satisfaction,
Profits and enhance Employee
Motivation.
CORE ELEMENTS
ARE YOUR EXISTING SKILL BASED
TRAINING PROGRAMS
CONSISTENTLY DELIVERING
THE PROMISEOF……
Finance
This element will focus on ensuring employees’ understand,
comprehend and decipher the financial operations that
occur within their daily roles. This element comprises of
the following components: Cash Handling Techniques |
Cash Counting Techniques | Understanding and
Utilising Balance/Float/Reconciliation Sheets | How
to Minimise Discrepancies | Understanding Point of Sales |
Understanding Personal Responsibility.
LBS Training &
Development
IMPROVED CUSTOMER
SERVICE,
HIGHER PROFITS &
REPEAT BUSINESS?
LBS Training & Development
Colleen Drew: Business Owner |
Workplace Trainer
Mobile: 0423 658 223 | Tel: (07) 5660 6751
E: cdrew@lancasterbusiness.com.au
Let us help you answer this question;
contact us to arrange your appointment