Building advanced Chats Bots and Voice Interactive Assistants - Stève Sfartz - Codemotion Rome 2017

1. Building advanced Chat Bots & Voice Interactive Assistants Stève SFARTZ API Evangelist - Cisco DevNet stsfartz@cisco.com, @SteveSfartz, github://ObjectIsadvantag

2. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public /Cisco/DevNet/SteveSfartz • API Evangelist @CiscoDevNet • Cisco Spark Apps & Tropo APIs • code addict, nodejs, love story with #golang • France and all around Europe • hosted @PIRL – Paris Innovation Center & Research Lab • twitter://@SteveSfartz • github://ObjectIsAdvantag “vision without execution is hallucination” -- Thomas Edison stsfartz@cisco.com @SteveSfartz

3. 3  Zeroto advanced Voice Machines & ChatBots  Demoes & Code samples  +39 069 480 4685,  QuizBot@sparkbot.io  Challenges & Lessons learnt T so what’s on the menu

4. From Zero to advanced Voice Machines with Tropo

5. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public What is Tropo ? Cloud APIs enabling developers to quickly and easily embed communication capabilities into their applications and business processes.

11. Asking a Question var result = ask("What's your favorite color? Choose red, blue or green.", { choices:"red, blue, green" }); say("You said " + result.value); log("They said " + result.value); 1

12. Voicemail Application record("Leave your message. Press pound when finished.", { beep:true, timeout:10, silenceTimeout:7, maxTime:60, terminator:'#', recordFormat:"audio/mp3", recordURI:"ftp://.../file.mp3" }); 1

13. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public How to setup your own Voice Machine • Signup at http://tropo.com • Create a new Scripting app • Point to an IVR script: http://bit.ly/TROPO-IVR • Pick a Phone Number • Save the application 13

15. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Account Types • Free • Low-volume • Restricted use • No production usage • 24x7 support Developer • Pre-paid • Credit Card • Self-service signup • Shared Cloud • one minute billing increments Production 15

16. Check upcoming talks via CodeMotion Rome’s Voice Machine +39 069 480 4685

17. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public CodeMotion Rome Voice Machine IVR = Interactive Voice Responder • Call +39 069 480 4685 and listen… • Dial 1 to receive more details by SMS, 2 for next • Check a session details on your mobile phone • Text your email to the caller /! you’re texting US !!! • Launch CiscoSpark, and meet the bot…

19. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public How to setup a custom IVR • The IVR is composed of : • a local phone number • a custom script executed by the Tropo Scripting platform dials #1 +39 069 480 4685 « Welcome » details via SMS calls Voice Machine script 19

22. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Serverless is great • no deployment hurdles, scalability from day 1 … but • Tedious dev cycles (commit, push, test) • painful to diagnose (read logs through)  a local Emulator to the rescue  run and debug locally  integrate in a CI/CD tool chain Lessons learnt

28. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public How to setup ChatOps To stream logs and get instant view about your Voice Machine activity: 1. Create a ChatOps room 2. Add an Incoming Webhook 3. Post messages Voice Machine script Log2Spark library /new logs POST message « ChatOps » Room 1 2 3 28

29. From Zero to advanced Chat Bots with Cisco Spark

30. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Spark Secure & Open Complete & Simple Spark for Developers User Integrations, APIs/SDKs... Spark Hybrid Services Cloud + Prem Partner Services Interconnect Message Meeting Call 1:1 and team messaging Cloud-based phone systemAudio, video, and web meetings 30

31. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public ‘Your App’ now with Cisco Collab! Spark APIs extend Cisco Collaboration Cloud GET POST DELETE PUT /Rooms /Memberships /Messages /Webhooks /People 31 /Teams https://developer.ciscospark.com/

32. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 32 Meet the roomId bot • Add roomId@sparkbot.io to a room 1. The bot enters the room 2. Sniffs the room identifier, 3. Posts the identifier in a 1-1 space, 4. And finally leaves the space you originally invited it to join • Check the code https://github.com/CiscoDevNet/node-sparkbot-samples

33. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public • Nothing more than an API responding to events • a few lines of code with a Bot framework What it takes to build a Chat Bot 33

34. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Run a bot sample • Leverages the node-sparkbot framework • aimed at Cisco Spark bot education • https://github.com/CiscoDevNet/node-sparkbot • Community frameworks • Flint: https://github.com/flint-bot/flint • BotKit: https://github.com/howdyai/botkit https://github.com/CiscoDevNet/node-sparkbot-samples

35. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Spark Cloud Service 1. interacts in spaces via a Cisco Spark client Cisco Spark User Your Bot code running On-premise or on a Public Coud 2. posts notifications to registered WebHooks Publicly accessible APIs 3. posts messages as notifications fly in Bot Architecture  Register WebHook events your bot is interested to listened to  Messages / created  Memberships / created  As events happen in spaces, receive notifications from Cisco Spark

36. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Spark Cloud Service 1. interacts in spaces via a Cisco Spark client Cisco Spark User DMZ 2. posts notifications to registered WebHooks Publicly accessible 3. responds to Webhook events Your Bot code running on-premises Enterprise secured 2b. forwards notifications Bot Architecture: on-premises

37. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Spark Cloud Service 1. interacts in Rooms via the various Spark Clients Cisco Spark User Tunneling infrastructure Your Bot code running on your local machine 2. posts notifications to registered WebHooks Dev environmentPublicly accessible 2b. forwards Webhook events 3. responds to Webhook events Bot Architecture: dev machine ngrok, localtunnel…

42. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Enhance the User Experience • Help command • better show at the invite, welcome message • But how much help do the bot really provide? • /hlp • Help • #help • HELP!!! • Fallback command

48. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Community frameworks for Cisco Spark Flint First Bot framework for Cisco Spark Highly tuned for the Cisco Spark API (webhooks events, moderation…) Basic Key/Value data store Coding best practices (ES6, exception handling, logs, retries, rate limitation) BotKit Largest community Bot framework Cross platform support with code reuse (no magic convert button: events name, message formatting) Advanced Key/Value data store (user / space level) Powerful conversational paradigm https://github.com/flint-bot/flint https://github.com/howdyai/botkit

49. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Taking our bots to the next stage • But who created the bot ? • What is the usage policy ? • How can I contact support, send feedback ? • What about my data privacy ?

53. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Is the bot down ? a proposal • Register the Bot in a Universal Database • Chat services supported • Healthcheck endpoints • Author, Policies • Metadata again… • chatbot.land domain reserved • Who’s in ? twitter://@SteveSfartz 53

54. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Taking your bot to the next stage Hosting • Many options: IaaS, Containers, PaaS • Concerns: Availability, Scalability, Security, Rate Limitation • Pricing balance: who’s willing to pay for the bot, and how much • Heroku PaaS Free Dynos • AWS/Google/Microsoft free plans • Currently testing Serverless Functions

56. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public The Serverless Functions opportunity 56 https://github.com/ObjectIsAdvantag/devnetexpress-bot Remember? a bot is nothing more than a POST endpoint … with an healthcheck !

57. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public The Serverless Functions opportunity > gcloud alpha functions deploy sparkbot --entry-point googlefunction --stage-bucket objectisadvantag-functions --trigger-http --memory 128MB --timeout 1s 57 https://github.com/ObjectIsAdvantag/devnetexpress-bot

58. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public The Serverless Functions opportunity • Easy way to remove the Serverless burden 58 https://github.com/ObjectIsAdvantag/devnetexpress-bot

59. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Taking bots to the next stage • Pick Bots coding best practices & frameworks • Exception management, Retries • Help, Fallback command, Healthcheck • Conversations (test is challenging) • Choose the best hosting approach • Monitor your bot activity • Chatops + Analytics • Think twice before going to NLP and then choose the best approach (local vs 3rd party) https://devnetcreate.io/2017 Nick Marus’s Talk

60. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Taking your bot to the next stage Machine Learning • The bot: my companion • Learn from interactions • Classify my Twitter Followers • Who’s ready to pay for it ? • Data Privacy vs Real Cost

63. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Meet Cisco at CodeMotion Rome March 24th 9:40: It's all about Developers, discover Cisco DevNet 11:30: Build advanced Voice Assistants and Chat Bots 14:10: How to embed Video Calls and Messaging without being a Media, WebRTC, XMPP or SIP expert All day: Learn by taking a code lab with proctors March 25th 11:30: Microservices and containers networking: Contiv, an industry leading open source solution from Cisco

64. Thank you @CiscoDevNet @CiscoSparkDev @SteveSfartz

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