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Postcard Guide to Customer Engagement Facts, Stats, and Quotes

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Check out this eBook to get an interactive and visual cross-section of interesting customer service facts while taking a fun tour of the CodeBaby Content Hub.

Veröffentlicht in: Business
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Postcard Guide to Customer Engagement Facts, Stats, and Quotes

  1. 1. Wish You Were Here!
  2. 2. To My Customer 123 Self-Service St. Anytime, Anywhere “Today’s customers want faster, more convenient and more helpful information and solutions. VAs can meet that demand...” -HP Viewpoint Paper Kate on the Value of Intelligent Virtual Assistants
  3. 3. To My Customer 123 Self-Service St. Anytime, Anywhere “Customers are like teeth. Ignore them and they’ll go away.” -Jerry “G” Flanagan Your Website, Me, and Customer Engagement Makes Three Read the blog at hub.codebaby.com
  4. 4. To My Customer 123 Self-Service St. Anytime, Anywhere “70% of customers say...I expect companies to try harder to provide me with superior online customer service.”-Forrester, North American Technographics Customer Experience Online Survey 4 Ways Intelligent Virtual Assistants Improve Self-Service... Click here to get the eBook.
  5. 5. To My Customer 123 Self-Service St. Anytime, Anywhere “Ask your customers to be part of the solution, and don’t view them as part of the problem.”-Alan Weiss Insignia - Customer Support
  6. 6. To My Customer 123 Self-Service St. Anytime, Anywhere “Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.”-Bruce Ernst A Little Customer Empathy Goes a Long Way Click here to read the blog.
  7. 7. To My Customer 123 Self-Service St. Anytime, Anywhere “We found that a staggering 57% of inbound calls come from customers who first attempted to resolve their issue on the company’s website.” -Harvard Business Review 10 Facts about CodeBaby Intelligent Virtual Assistants... Click here to get the eBook.
  8. 8. To My Customer 123 Self-Service St. Anytime, Anywhere “The doctor of the future will give no medicine but will interest his patients in the care of the human frame, in diet and in the cause and prevention of disease.” -Thomas Edison Insyte 2.0 Interactive Personal Healthcare Dashboard
  9. 9. To My Customer 123 Self-Service St. Anytime, Anywhere “Forget ‘branding’ and ‘positioning’. Once you understand customer behavior, everything else falls into place.”-Thomas G. Stemberg Patients are Loving Their Virtual Physicians and Nurses Click here to read the blog.
  10. 10. To My Customer 123 Self-Service St. Anytime, Anywhere Healthcare moves up to 91% in customer satisfaction and made the biggest gains across top industries. -ZenDesk Benchmark 2013 CodeBaby Healthcare Solutions Data Sheet Click here to get the data sheet.
  11. 11. To My Customer 123 Self-Service St. Anytime, Anywhere “By 2020, customer experience will overtake price and product as the key brand differentiator.”-Customers 2020 Report My M&Ms MLB Product Selection
  12. 12. To My Customer 123 Self-Service St. Anytime, Anywhere “70% of buying experiences are based on how the customer feels they are being treated.”-McKinsey Happy Customers Fuel Thriving Companies Click here to read the blog.
  13. 13. To My Customer 123 Self-Service St. Anytime, Anywhere “Your best customers leave quite an impression. Do the same, and they won’t leave at all.”-SAP Ad CodeBaby Customer Engagement Solutions Click here to get the data sheet.
  14. 14. To My Customer 123 Self-Service St. Anytime, Anywhere “Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience.”- Customer Experience Impact Report, Harris Interactive, RightNow Guardian Anytime Platform Employer Intro
  15. 15. To My Customer 123 Self-Service St. Anytime, Anywhere “People want this level of engagement from the companies with which they do business...You have to be no less than a customer concierge...” -Gary Vaynerchuk All Enrollees Are Not Created Equal: The benefits enrollment challenge Click here to read the blog.
  16. 16. To My Customer 123 Self-Service St. Anytime, Anywhere “The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.”-John Russell 10 Best Practices for Improving Consumer Choice... Click here to get the eBook.
  17. 17. To My Customer 123 Self-Service St. Anytime, Anywhere “Les patients ne se soucient pas combien vous savez jusqu’`a ce qu’ils sachent combient vous vous inqui´tez.”-Anonyme (Patients don’t care how much you know until they know how much you care.) Intervent - Health Risk Assessment in French
  18. 18. To My Customer 123 Self-Service St. Anytime, Anywhere “I want care to be easily accessible for my patients, using IT in one of it’s strongest areas: tools for easy communication”-Rob Lamberts, MD Virtual Health Assistants Fill Demand for Patients Wanting Online Interactivity Click here to read the blog.
  19. 19. To My Customer 123 Self-Service St. Anytime, Anywhere “The job of digital health is to add to the conversation individuals have with their trusted health care provider.” -Joe Flower at the Digital Health Summer Summit 3 Ways to Improve Patient Experience Using VHAs Click here to get the eBook.
  20. 20. To My Customer 123 Self-Service St. Anytime, Anywhere “La reducción de su tasa de deflexión de clientes en un 5% puede aumentar la rentabilidad de un 25 a un 125%.”- Emmet Murphy y Mark Murphy (Reducing your customer deflection rate by 5% can increase your profitability by 25 to 125%.) Reno Police Department Site Navigation in Spanish
  21. 21. To My Customer 123 Self-Service St. Anytime, Anywhere “90% of consumers will always check a website before emailing or calling a company and 45% of those will abandon their online purchase if they can’t find an answer...”-Synthetix, Forrester Customers Want Self-Service Click here to read the blog.
  22. 22. To My Customer 123 Self-Service St. Anytime, Anywhere “In the world of internet customer service, it’s important to remember your competitor is only one mouse click away.”-Doug Warner Digitizing Customer Care While Optimizing Call Center Workload Click here to get the Infosys white paper.
  23. 23. Contact us at info@codebaby.com to get in touch or visit us at codebaby.com. Come Again Soon! CodeBaby Corporation is a global customer engagement technology company founded in 2001 by two Canadian physicians turned gaming entrepreneurs (former CEOs of Bioware and executives of Electronic Arts). Leveraging emotional engagement and gaming expertise, CodeBaby’s solutions drive engagement and retention for Fortune 500 customers within healthcare, financial services, banking, and eCommerce. Follow us @CodeBaby. Written and Designed by Audrey Dalton, Director of Content Marketing

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