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Corporate
Presentation
2
• Agenda
About Clover Infotech
Mission and Values
Technology Service Mapping
Service Offerings
• Application Services
 Enterprise Business Solution
 Application Development and Maintenance
• Infrastructure Management Service
 Storage and End User Service
 Network Management
Clover’s Engagement Model
Clover Academy
Alliances
Why Clover Infotech?
• About Clover Infotech
3
 Founded in 1994, part of the Clover Group of companies operating in areas such as Realty and
Infrastructure, Renewable Energy, and Transaction Systems
 An ISO 27001 certified company
 Mission to provide technology services to enterprise customers
 Successful partnership with Oracle, Microsoft and SAP
 Provides end-to-end support, development and deployment services in Oracle, Microsoft and IT
Infrastructure
 Experience in managing enterprise customers for close to two decades in various verticals such as BFSI,
Telecom, Manufacturing, Retail, Logistics & Shipping
 Offices in Mumbai, Pune, Chennai, Bengaluru, Gurgaon (Delhi NCR), Singapore & The United States
 More than 150 clients, 600 consultants, 100 Application support engineers
4
• Mission and Values
Mission
To be the leading provider of reliable and consistent technology services that enables our clients to achieve a
competitive edge.
Values
 Integrity
 Teamwork
 Innovation
 Commitment
 Excellence
5
• Technology Service Mapping
6
• Service Offerings
Infrastructure
Management Services
Application Services
Application
Infra
Management
Database
Management
Services
Application
Development
EAI/BPM
Application
Maintenance
& Support
Migration and
upgrades
Consulting
Resourcing
Implementation
Support
Enterprise
Business
Solutions
Application
Development &
Maintenance
Custom App.
Development
Middleware
Services
Storage and End User
Services
Network
Management
Operating
System
Services
NOC
Services
High
Availability
Virtualization
and
Consolidation
Platform
Migration
Datacenter
Management
DRERP/CRM
(Oracle EBS, SAP)
Big Data
Business
Intelligence/Data
Ware housing
Antivirus and Patch
Management
7
• Application Services – Enterprise Business Solution
ERP/CRM
(Oracle EBS, SAP)
Big Data
Business Intelligence/Data
Ware housing
8
• ERP (Oracle EBS)
Oracle EBS
Implementation
Upgrades /
reimplementation /
migration
Reporting needs /
Business Intelligence
Post
implementation
support
BPR Consulting for ERP
Enhance business value
Share industry best practices Enhance IT response to business needs
Expertise to improve value
Improve ROI
Technical
Functional
Oracle EBS Core Competency
9
What We Do?
• ERP (Oracle EBS)
Data Guard for DR/BCP
RAC
Database Upgrade
Application / DB Upgrade
iAS Upgrade / Single Sign on
On/Portal
OS Platform Migration
Node Splitting / Merging
Data Life cycle Management
Consulting
Training and Documentation
Apps Performance Tuning
Forms
Reports
Discoverer
Work Flow
Java/JSP/ Self Service
Interfaces / Integrations
Data migration / conversion
Customizations
Standards and Compliance
Consulting
Training and Documentation
Technicalservices
DBAService
Performance Management
Health Check
Backup and Discovery
Cloning
Maintenance – adadmin/adpatch
Installation
10
• ERP (SAP)
Infrastructure Consulting Services
- Hardware sizing
- Platform migration
- Database migration
- Performance/ storage optimization
- HA & DR implementation
SAP Basis Admin Services
Post Implementation Support – Technical and Functional
Kernel Upgrades
SAP Services
11
• Business Intelligence/Data Warehousing
 Full cycle implementations for Data Warehousing and Business Intelligence applications
 Expertise in Consulting, Blue Printing, Design, Implementation, Support and Enhancement, Migration services
 Expertise in SAP BusinessObjects, Oracle BI and OWB, Xcelsius, Microsoft BI etc.
 Considerable experience in a multi-vendor environment
 Clover CoE (Centre of Excellence) in the BI and DW R&D, Consulting and Implementation
 Consulting, architecture design and implementation of an OWB Data Warehouse and Oracle Business Intelligence solution on the Oracle
BI platform.
 Implementation of an SAP Business Objects solution consisting of Web Intelligence reports and Xcelsius Dashboards.
 Complete support, maintenance and administration of SAP BusinessObjects solution consisting of 2000 Web Intelligence reports
supporting 1800 users across India.
12
• Big Data
What We Do?
 Big data Consultancy
 Splunk Analytics
 Hadoop implementation
 Oracle Big Data Integration
 Open Source Analytics
 Training and Support
13
• Application Services – Application Development & Maintenance
Application Development
and Maintenance
Application
Development
EAI/BPM
Application
Maintenance & Support
Migration and
upgrades
Custom App.
Development
Middleware
Services
14
• ADMS Offerings
• Turnkey Project implementation
• Product implementation
• Onsite / Offsite Support
• Remote Support Desk
Technology & Business
Consulting
• Planning & Implementing IT Roadmap
• Business Process Consulting
• Application Architecture Design
• Enterprise Security Management
Application Development
&Maintenance
• Project Management Service Delivery
• Domain Expertise
• Adopt International Best Practices
Dedicated ODC Setup
• Functional / UAT
• Architecture Evaluation
• Cross Platform Testing
• Performance Testing
Quality & Testing Services
• BPM - Consult, Align Product and Implement
• BI – Consult, Align Product and Implement
Workflow & Analytics
15
• Application Maintenance & Support
• After warranty, product goes into Annual Maintenance contract
• Can be Onshore (at clients premises) or Offshore (at Clover office)
• Flexible
• Timings can be 24X7 or lower duration
• Shifts can be 1 to 3 per day
• SLA’s can be worked out jointly
Maintenance & Support Features
• Issues are classified into Levels 1 to 4 based on business criticality
• Client decides the criticality
• Response and resolution times are pre-decided as part of SLA’s
Support Model
• Capabilities Across Technologies
LAYER Microsoft Java Oracle Others
Front end
ASP.NET 2.0 to 4.0 (C# ,
VB.NET), VB, ASP
JAVA EE, (Core Java,
JSP/Servlets, JSF, JMS)
D2K (Forms and
reports development
and migration)
Portals – EIM/ ECM/
CMS/ DMS
MS Sharepoint
2007/2010
WebLogic Portal
WebCenter
Moodle
Reports SSRS Oracle Reports
JasperReports, SAP
Crystal Reports
Middle Tier IIS, MS Biztalk, SunOne, Websphere Oracle 10gAS
Databases MS SQL (T-SQL)
Oracle (pl/sql),
MySQL (SQL)
Sybase-ASE (T-SQL),
Teradata (SQL), SAS,
PostgreSQL (pgSQL)
Business Intelligence SSIS BIRT OBI EE Plus
SAP BO, IBM Cognos,
SAS,
Internet Authoring MS Visual Studio Eclipse
Adobe Photoshop,
Dreamweaver, Visual
Age, HTML, CSS,
javascript, jquery,
Usability Principles
OS
Windows Servers /
Desktop
Android OEL RHEL, UNIX, AIX, iOS
16
17
ON - SITE
Staff Augmentation - Augment team for onsite development or L1-L4 support on
products , applications or testing.
Product Support and/or Maintenance – We provide onsite support for critical
applications which require close monitoring
Custom Built Applications – Project Management, Development and support of
applications onsite.
OFF – SHORE Custom Built Applications - Project Management, Development and support of
applications to meet technology demands
Staff Augmentation - A strong techno functional team experienced in the client
business domain and capable of addressing customer application development and
support. An ODC center enables efficient development, maintenance and support of
applications cost effectively
• ADMS Modes of Engagement
Modes of Engagement
• Enterprise Application Infrastructure
18
EAI (Enterprise
Application Infra)
Consulting
EAI Performance
Management
Applications
Implementation
Consulting
Disaster Recovery
Consulting &
Implementation
 Predictability of IT
budgets
 Ease of adoption of
new business
process
 Easier adaption to
changing business
conditions
 Enable IT to focus
on core business
 Access to the
enhanced skills base
 Increased level of
support without
additional staff
 Reduce cost & risk
by optimizing your
EAI
 Enabling rapid
business growth
Review
Performance
& Scalability
on regular
basis
Align the
Roadmap with
IT strategy and
Implementatio
n
Work with
internal IT
team to create
deployment
architecture
Recommend
Roadmap to
optimize EAI
Study current
Enterprise
Application
Infra (EAI)
19
• Middleware
Consulting, Implementation & Migration
Performance Tuning & Support
 System Study & Site Documentation
 Design & Implementation of Backup and Recovery strategies
 Middleware Security Analysis, Implementation
 Design of Middleware Performance Strategy
 Installation & Configuration of Middleware product
 Application deployment & Oracle Forms-Reports Migration
 Migration form Development to Production
 Performance Tuning of Middleware product
 Upgradation of Middleware product
 Troubleshooting of Middleware Product
20
• Infrastructure Management Services
Application Infra
Management
Database
Management
Services
Operating
System
Services
High Availability
Virtualization and
Consolidation
Platform Migration
21
• Database Management Services
What We Do?Expertise
 Design & Architecture
 Database Health Checkup
 Patch implementation
 Security Policy
 Performance tuning
 Backup & Recovery
IMPLEMENT INTEGRATE MANAGE
Mission Critical Systems
Performance Enhancement
Backup Policies
Security Enhancement
Platform and Database Migration
Clustering
Virtualization
Implementation
Strategy
Architecture
Planning
Testing and
Prototyping
Technology
Consulting
22
• Operating System Service
23
• Infrastructure Management Services
Antivirus and
Patch
Management
NOC Services
Disaster
Recovery
Datacenter
Management
24
• NOC Support
• 24x7 network surveillance
• Performance monitoring
• Trouble ticket management
• Event management
• Incident Management
• Problem Management
• Guaranteed service levels (service assurance)
• Quality assurance
• Vendor Management
• Change Management
• Hardening & Compliance
• Service Improvement plan for resource &
performance Optimization
• Network Security
• Asset Management
• Resources as per industry standards
What we provide
25
• Antivirus and Patch Management
What we provide
• Complete management, administration, troubleshooting and monitoring of Antivirus, patch and
firmware management maintaining its integrity, health, capacity and availability on all servers,
devices and end points computers where ever applicable
• Antivirus to be 95% up-to-date at any given point in time
• Patch management to be 95% up-to-date with the latest version at any given point in time
• Proactive notification in case of new virus detected or possible virus attack
• Maintaining the configurations of all desktops reporting to their respective primary and GUP servers
• Follow the Release Management Process and deploy OS patches and Security Patches
• Following ITIL best practices
26
• Disaster Recovery
A robust DR plan must:
• Protect against potential threats
• Minimize disruption and operational losses
• Manage the recovery operation in an organized and effective manner
• Restore and build back confidence of investors, stakeholders and customers
• Manage brand image and reputation
What we provide
• Strategic Consulting
• Monitoring and Management
• Deployment and Implementation
27
• Allied Infrastructure Management Capabilities
What We Do?
Expertise
 Security Hardening
 Disaster Recovery
 Testing & Prototyping
 Architecture Planning
 Technology Consulting
 Knowledge Transfer
IMPLEMENT INTEGRATE MANAGE
Mission Critical Systems
Version Migrations
Security Implementations
Installation & Configuration
Performance Enhancement
28
• Clover’s Engagement Model
Clover Advantage TM
Dedicated Onsite Consultant for Enterprise Infrastructure
Clover Direct TM/ E-direct
Hybrid model wherein we provide our services remotely and our consultants visit the
customer site as defined in the SLA
Clover Connect TM
Remote Consultant for SME Infrastructure through secure connectivity
Clover On-demand
On - demand consultants available to provide Database Management Services as and
when required by client
29
• Clover Academy (Creating skilled IT professionals)
 Top notch training centre for up gradation & learning in Mumbai
 Best of the breed trainers for various technologies
 Well equipped and complete IT infrastructure for the trainees
 Dedicated HR team for soft skills training
 Successfully conducting 12 batches round the year with an overall turnover of around 150 trainees
 Various technologies covered under Clover Academy:
» Oracle database administration
» Oracle EBS database administration
» Oracle EBS technical
» Oracle EBS functional
» Oracle PL/SQL developer
» Java developer
» Microsoft SQL server database administration
» Microsoft SharePoint developer
30
• Alliances
31
• Awards
CLOVER INFOTECH recognized at CIO Choice 2014:
• Best Application Delivery Platform
• Best Database Solution Support
CLOVER INFOTECH recognized at CIO Choice 2013:
• Best Database Solution Support
32
• Why Clover Infotech?
Access to top
Management
Best in class
technology expertise
Rich experience in
BFSI segment
Innovative and scalable solutions tailored
to increase ROI
Adherence to Service
Level Agreement
(SLA)
24x7 support
infrastructure
Thank You

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Clover Infotech Corporate PPT

  • 2. 2 • Agenda About Clover Infotech Mission and Values Technology Service Mapping Service Offerings • Application Services  Enterprise Business Solution  Application Development and Maintenance • Infrastructure Management Service  Storage and End User Service  Network Management Clover’s Engagement Model Clover Academy Alliances Why Clover Infotech?
  • 3. • About Clover Infotech 3  Founded in 1994, part of the Clover Group of companies operating in areas such as Realty and Infrastructure, Renewable Energy, and Transaction Systems  An ISO 27001 certified company  Mission to provide technology services to enterprise customers  Successful partnership with Oracle, Microsoft and SAP  Provides end-to-end support, development and deployment services in Oracle, Microsoft and IT Infrastructure  Experience in managing enterprise customers for close to two decades in various verticals such as BFSI, Telecom, Manufacturing, Retail, Logistics & Shipping  Offices in Mumbai, Pune, Chennai, Bengaluru, Gurgaon (Delhi NCR), Singapore & The United States  More than 150 clients, 600 consultants, 100 Application support engineers
  • 4. 4 • Mission and Values Mission To be the leading provider of reliable and consistent technology services that enables our clients to achieve a competitive edge. Values  Integrity  Teamwork  Innovation  Commitment  Excellence
  • 6. 6 • Service Offerings Infrastructure Management Services Application Services Application Infra Management Database Management Services Application Development EAI/BPM Application Maintenance & Support Migration and upgrades Consulting Resourcing Implementation Support Enterprise Business Solutions Application Development & Maintenance Custom App. Development Middleware Services Storage and End User Services Network Management Operating System Services NOC Services High Availability Virtualization and Consolidation Platform Migration Datacenter Management DRERP/CRM (Oracle EBS, SAP) Big Data Business Intelligence/Data Ware housing Antivirus and Patch Management
  • 7. 7 • Application Services – Enterprise Business Solution ERP/CRM (Oracle EBS, SAP) Big Data Business Intelligence/Data Ware housing
  • 8. 8 • ERP (Oracle EBS) Oracle EBS Implementation Upgrades / reimplementation / migration Reporting needs / Business Intelligence Post implementation support BPR Consulting for ERP Enhance business value Share industry best practices Enhance IT response to business needs Expertise to improve value Improve ROI Technical Functional Oracle EBS Core Competency
  • 9. 9 What We Do? • ERP (Oracle EBS) Data Guard for DR/BCP RAC Database Upgrade Application / DB Upgrade iAS Upgrade / Single Sign on On/Portal OS Platform Migration Node Splitting / Merging Data Life cycle Management Consulting Training and Documentation Apps Performance Tuning Forms Reports Discoverer Work Flow Java/JSP/ Self Service Interfaces / Integrations Data migration / conversion Customizations Standards and Compliance Consulting Training and Documentation Technicalservices DBAService Performance Management Health Check Backup and Discovery Cloning Maintenance – adadmin/adpatch Installation
  • 10. 10 • ERP (SAP) Infrastructure Consulting Services - Hardware sizing - Platform migration - Database migration - Performance/ storage optimization - HA & DR implementation SAP Basis Admin Services Post Implementation Support – Technical and Functional Kernel Upgrades SAP Services
  • 11. 11 • Business Intelligence/Data Warehousing  Full cycle implementations for Data Warehousing and Business Intelligence applications  Expertise in Consulting, Blue Printing, Design, Implementation, Support and Enhancement, Migration services  Expertise in SAP BusinessObjects, Oracle BI and OWB, Xcelsius, Microsoft BI etc.  Considerable experience in a multi-vendor environment  Clover CoE (Centre of Excellence) in the BI and DW R&D, Consulting and Implementation  Consulting, architecture design and implementation of an OWB Data Warehouse and Oracle Business Intelligence solution on the Oracle BI platform.  Implementation of an SAP Business Objects solution consisting of Web Intelligence reports and Xcelsius Dashboards.  Complete support, maintenance and administration of SAP BusinessObjects solution consisting of 2000 Web Intelligence reports supporting 1800 users across India.
  • 12. 12 • Big Data What We Do?  Big data Consultancy  Splunk Analytics  Hadoop implementation  Oracle Big Data Integration  Open Source Analytics  Training and Support
  • 13. 13 • Application Services – Application Development & Maintenance Application Development and Maintenance Application Development EAI/BPM Application Maintenance & Support Migration and upgrades Custom App. Development Middleware Services
  • 14. 14 • ADMS Offerings • Turnkey Project implementation • Product implementation • Onsite / Offsite Support • Remote Support Desk Technology & Business Consulting • Planning & Implementing IT Roadmap • Business Process Consulting • Application Architecture Design • Enterprise Security Management Application Development &Maintenance • Project Management Service Delivery • Domain Expertise • Adopt International Best Practices Dedicated ODC Setup • Functional / UAT • Architecture Evaluation • Cross Platform Testing • Performance Testing Quality & Testing Services • BPM - Consult, Align Product and Implement • BI – Consult, Align Product and Implement Workflow & Analytics
  • 15. 15 • Application Maintenance & Support • After warranty, product goes into Annual Maintenance contract • Can be Onshore (at clients premises) or Offshore (at Clover office) • Flexible • Timings can be 24X7 or lower duration • Shifts can be 1 to 3 per day • SLA’s can be worked out jointly Maintenance & Support Features • Issues are classified into Levels 1 to 4 based on business criticality • Client decides the criticality • Response and resolution times are pre-decided as part of SLA’s Support Model
  • 16. • Capabilities Across Technologies LAYER Microsoft Java Oracle Others Front end ASP.NET 2.0 to 4.0 (C# , VB.NET), VB, ASP JAVA EE, (Core Java, JSP/Servlets, JSF, JMS) D2K (Forms and reports development and migration) Portals – EIM/ ECM/ CMS/ DMS MS Sharepoint 2007/2010 WebLogic Portal WebCenter Moodle Reports SSRS Oracle Reports JasperReports, SAP Crystal Reports Middle Tier IIS, MS Biztalk, SunOne, Websphere Oracle 10gAS Databases MS SQL (T-SQL) Oracle (pl/sql), MySQL (SQL) Sybase-ASE (T-SQL), Teradata (SQL), SAS, PostgreSQL (pgSQL) Business Intelligence SSIS BIRT OBI EE Plus SAP BO, IBM Cognos, SAS, Internet Authoring MS Visual Studio Eclipse Adobe Photoshop, Dreamweaver, Visual Age, HTML, CSS, javascript, jquery, Usability Principles OS Windows Servers / Desktop Android OEL RHEL, UNIX, AIX, iOS 16
  • 17. 17 ON - SITE Staff Augmentation - Augment team for onsite development or L1-L4 support on products , applications or testing. Product Support and/or Maintenance – We provide onsite support for critical applications which require close monitoring Custom Built Applications – Project Management, Development and support of applications onsite. OFF – SHORE Custom Built Applications - Project Management, Development and support of applications to meet technology demands Staff Augmentation - A strong techno functional team experienced in the client business domain and capable of addressing customer application development and support. An ODC center enables efficient development, maintenance and support of applications cost effectively • ADMS Modes of Engagement Modes of Engagement
  • 18. • Enterprise Application Infrastructure 18 EAI (Enterprise Application Infra) Consulting EAI Performance Management Applications Implementation Consulting Disaster Recovery Consulting & Implementation  Predictability of IT budgets  Ease of adoption of new business process  Easier adaption to changing business conditions  Enable IT to focus on core business  Access to the enhanced skills base  Increased level of support without additional staff  Reduce cost & risk by optimizing your EAI  Enabling rapid business growth Review Performance & Scalability on regular basis Align the Roadmap with IT strategy and Implementatio n Work with internal IT team to create deployment architecture Recommend Roadmap to optimize EAI Study current Enterprise Application Infra (EAI)
  • 19. 19 • Middleware Consulting, Implementation & Migration Performance Tuning & Support  System Study & Site Documentation  Design & Implementation of Backup and Recovery strategies  Middleware Security Analysis, Implementation  Design of Middleware Performance Strategy  Installation & Configuration of Middleware product  Application deployment & Oracle Forms-Reports Migration  Migration form Development to Production  Performance Tuning of Middleware product  Upgradation of Middleware product  Troubleshooting of Middleware Product
  • 20. 20 • Infrastructure Management Services Application Infra Management Database Management Services Operating System Services High Availability Virtualization and Consolidation Platform Migration
  • 21. 21 • Database Management Services What We Do?Expertise  Design & Architecture  Database Health Checkup  Patch implementation  Security Policy  Performance tuning  Backup & Recovery IMPLEMENT INTEGRATE MANAGE Mission Critical Systems Performance Enhancement Backup Policies Security Enhancement Platform and Database Migration
  • 23. 23 • Infrastructure Management Services Antivirus and Patch Management NOC Services Disaster Recovery Datacenter Management
  • 24. 24 • NOC Support • 24x7 network surveillance • Performance monitoring • Trouble ticket management • Event management • Incident Management • Problem Management • Guaranteed service levels (service assurance) • Quality assurance • Vendor Management • Change Management • Hardening & Compliance • Service Improvement plan for resource & performance Optimization • Network Security • Asset Management • Resources as per industry standards What we provide
  • 25. 25 • Antivirus and Patch Management What we provide • Complete management, administration, troubleshooting and monitoring of Antivirus, patch and firmware management maintaining its integrity, health, capacity and availability on all servers, devices and end points computers where ever applicable • Antivirus to be 95% up-to-date at any given point in time • Patch management to be 95% up-to-date with the latest version at any given point in time • Proactive notification in case of new virus detected or possible virus attack • Maintaining the configurations of all desktops reporting to their respective primary and GUP servers • Follow the Release Management Process and deploy OS patches and Security Patches • Following ITIL best practices
  • 26. 26 • Disaster Recovery A robust DR plan must: • Protect against potential threats • Minimize disruption and operational losses • Manage the recovery operation in an organized and effective manner • Restore and build back confidence of investors, stakeholders and customers • Manage brand image and reputation What we provide • Strategic Consulting • Monitoring and Management • Deployment and Implementation
  • 27. 27 • Allied Infrastructure Management Capabilities What We Do? Expertise  Security Hardening  Disaster Recovery  Testing & Prototyping  Architecture Planning  Technology Consulting  Knowledge Transfer IMPLEMENT INTEGRATE MANAGE Mission Critical Systems Version Migrations Security Implementations Installation & Configuration Performance Enhancement
  • 28. 28 • Clover’s Engagement Model Clover Advantage TM Dedicated Onsite Consultant for Enterprise Infrastructure Clover Direct TM/ E-direct Hybrid model wherein we provide our services remotely and our consultants visit the customer site as defined in the SLA Clover Connect TM Remote Consultant for SME Infrastructure through secure connectivity Clover On-demand On - demand consultants available to provide Database Management Services as and when required by client
  • 29. 29 • Clover Academy (Creating skilled IT professionals)  Top notch training centre for up gradation & learning in Mumbai  Best of the breed trainers for various technologies  Well equipped and complete IT infrastructure for the trainees  Dedicated HR team for soft skills training  Successfully conducting 12 batches round the year with an overall turnover of around 150 trainees  Various technologies covered under Clover Academy: » Oracle database administration » Oracle EBS database administration » Oracle EBS technical » Oracle EBS functional » Oracle PL/SQL developer » Java developer » Microsoft SQL server database administration » Microsoft SharePoint developer
  • 31. 31 • Awards CLOVER INFOTECH recognized at CIO Choice 2014: • Best Application Delivery Platform • Best Database Solution Support CLOVER INFOTECH recognized at CIO Choice 2013: • Best Database Solution Support
  • 32. 32 • Why Clover Infotech? Access to top Management Best in class technology expertise Rich experience in BFSI segment Innovative and scalable solutions tailored to increase ROI Adherence to Service Level Agreement (SLA) 24x7 support infrastructure