1. Project Health Check

2. project health check Guideline
INTRODUCTION
There comes a time as a project manager that you
will need to conduct a project health check when
the project is not achieving the planned goals and
objectives.
Even the best planned projects will encounter
problems along the way. These hurdles however,
do not mean that your project is doomed to failure.
The key is to identify these challenges early and
take the appropriate steps to get your project back
on track.
A project health check can be conducted when
you have just taken over a project from a project
manager or during a project that is underway and
you need to have an understanding of why the
project is running into trouble.

3. project health check Guideline
INTRODUCTION
Objective
The objective of the project health check is to
evaluate:
• The way your projects are managed
• How your project governance and
methodology meet the business requirements.
Outcome
The project health check will provide :
• A view of what goes well and what needs to be
improved.
• An action plan to bring the project back on
track

4. project health check Guideline
INDICATORS OF A TROUBLED PROJECT
Category Indication
Documentation
and process
• There is a lack of trust in the project process
• Processes are informal and improvised
• No formal documentation is in place
Cost and
Schedule
• The initial cost does not manage the agreed scope baseline
• The schedule for the project is being pushed out from the original
baseline
Stakeholders • Stakeholders management is not in place
Project Resources • The project teams are not aligned with the required project deliverables
• The right skills are not in place to perform the assigned roles and
responsibilities
Risks • There is significant exposure to risks with large impact
• Mitigation strategies are not working
Quality • There is no proper process in place to ensure quality is managed
throughout the project process

5. project health check Guideline
ACTION PLAN
Step 1
• Define the charter
Step 2
• Outline the assessment plan
Step 3
• Conduct the health check
Step 4
• Present the report
Step 5
• Implement the approved plan

6. project health check Guideline
DEFINE THE CHARTER
A charter is setup to provide the project manager with the authority to
move ahead with the project health check and to ensure that there is
enough budget assigned for the project health check to be conducted
Identify stakeholders Identify the team State objectives Approve the budget
• The inputs for the project charter must be agreed with the
stakeholders
• The project charter must be kept as a project record

7. project health check Guideline
OUTLINE THE AUDIT PLAN
The plan very clearly outlines what tasks/activities will need to be carried
out to perform the audit. Once the tasks have been agreed the allocation
of the teams and costs can be aligned to allow the project plan to be
approved by the stakeholders
Finalise the
tasks
Finalise the
timeline
Assign the
auditor
Confirm the
costs
Review the
plan
Finalise the
plan
• During the course of the audit there will be updates to the project
plan.
• Each plan must be re-baselined against the first baseline to manage
and track all of the changes

8. project health check Guideline
CONDUCT THE PROJECT HEALTH CHECK
The project health check will provide an understanding of what needs to
be focussed on to bring the projects back to a successful state. To gather
the correct information for the audit a questionnaire is sent out to the
team.
Identify
assessment
areas
Develop
the audit
matrix
Define the
questionnaire
Submit the
questionnaire
Setup
review
meetings
Update the
audit matrix
• One on one meetings with the team can help with completing the
questionnaires
• Each team member presents to the auditor/s their feedback on why
projects are going wrong and how this could be improved this helps to
build team morale during the audit

9. project health check Guideline
PRESENT THE REPORT
The report for the audit must be presented in a concise and clear manner
that allows for easy reading by both the stakeholders as well as the team.
The report should clearly show the findings from the audit and provide the
solutions to allow for successful project delivery
Finalise the
Table of
Contents
Send out
first draft of
report
Update report
with feedback
Hold a
walkthrough
meeting
Finalise
the report
Obtain
stakeholder
approval
• The walkthrough meeting is the right time to finalise any changes to
your document to ensure approval and the ability to move forward to
the implementation of the agreed project process..

10. project health check Guideline
IMPLEMENT THE APPROVED PLAN
The implementation of the approved plan must be conducted as a normal
project following the agreed process and governance. Training will be
required to introduce the amended process and governance
Confirm
projects to
be rolled
out
Finalise the
project
roadmap
Provide training
for the project
rollout
Monitor the
progress of
the projects
Final
review on
projects
Finalise process
and move into
project office
• It is important to get buy-in from both the stakeholders and team
during the implementation of the new process. As you rollout the
process allow the team to feedback on what they are happy with and
what needs to be changed.

11. PROJECT HEALTH CHECK
Planning and Implementation Guide

12. project health check Guideline
OUTLINE
 The following slides provide a suggested guideline for what the audit outcome
should be and questions to be raised.
 This can be altered in terms of the project health check that you are
conducting

13. project health check Guideline
IDENTITY THE AUDIT AREAS
The assessment could cover the following areas:
 Projects in progress
 Governance and methodology
 Project Best Practice
 Technology and infrastructure
 Project Vendor Management
 Project Resource Management
 Project Metrics and Reports
 Project Communication Management
 Project Change Management
 Project Quality Management

14. project health check Guideline
PROJECTS IN PROGRESS
Objective:
To measure what project plans are in place to manage the projects
Proposed Questions (these can be amended as required)
 How do you manage and track your projects?
 Are milestones (gates) easily identified?
 Does each task have an approved deliverable?
 Is each project task assigned the correct resources at the agreed allocation?
 Has the project plan been approved and baselined?
 How do you track your resources and time allocations?
 How do you sign off on deliverables?

15. project health check Guideline
GOVERNANCE AND METHODOLOGY
Objective
To measure the governance and methodologies used to manage and deploy
your projects
Proposed Questions (these can be amended as required)
 How do you ensure that governance is applied to your projects?
 What documentation do you use for your projects and where are they kept?
 What project folders are setup to store documentation?
 Do you have a shared site for all project documentation?
 Has the project methodology been approved by the key stakeholders?
 What audits are performed on the projects in progress?

16. project health check Guideline
PROJECT BEST PRACTICE
Objective:
To measure if your company uses best practices for the project management
Proposed Questions (these can be amended as required)
 Do you apply the principles of PMBOK for your project management process?
 Do you use Prince2 in any of your processes?
 How do you align your software deliverables and what process are they
based on e.g. Waterfall, Agile, Scrum, Iterative, etc.?
 Are the processes integrated to work within your organisation?

17. project health check Guideline
TECHNOLOGY AND INFRASTRUCTURE
Objective:
To ensure that the correct technology and infrastructure is in place to manage
your project effectively
Proposed Questions (these can be amended as required)
 Does building the system in-house deliver strategic advantage to the
organization (i.e., would it give the company a competitive edge)?
 Is it a maintenance project or a new initiative that requires significant work?
 Are specific technical skills required for the project's completion? If so, do
they exist in-house?
 Does the requested product exist? If so, are well-established vendors
available?
 Could the organization experience any integration issues if a solution is
purchased?
 If customization is required, is the vendor willing to perform it?

18. project health check Guideline
VENDOR MANAGEMENT
Objective:
To measure how the contracts and service level agreements are managed for
the suppliers and vendors
Proposed Questions (these can be amended as required)
 How do you manage your relationships with your vendors?
 What process do you use for Request for Proposal?
 How do you notify vendors that they have been successful?
 What contracts are in place to manage the deliverables?
 How do you measure the deliverables from the vendors?
 What Service Level Agreements do you have in place to maintain operations
within your live environment?
 What outsourcing are you currently performing?
 How do you manage your contracted staff?
 What audits are in place to measure the performance of your suppliers and
contractors?

19. project health check Guideline
RESOURCE MANAGEMENT
Objective:
To measure the project teams and how they are aligned to project deliverables
Proposed Questions (these can be amended as required)
 Does each resource have a defined job description?
 Does the project team understand their specific role and responsibility within
the project?
 Are there the correct skills for the projects to be delivered?
 Are there enough resources on board to deliver the projects?
 Is there an organogram showing how the company structure works?

20. project health check Guideline
METRICS AND REPORTS
Objective:
To measure what reports and metrics are used to track projects within the life
cycles and how these are presented to the stakeholders
Proposed Questions (these can be amended as required)
What metrics are used to measure success or failure within the projects
 Tasks completed
 Slippage ratios (SPI Index)
 Cost slippage (CPI)
 Web Analytics
 MIS reports
 Financial reports
 Supplier review reports
 Where are the reports stored?
 Do you have a cloud management system to distribute reports to your
suppliers and contractors?

21. project health check Guideline
COMMUNICATION MANAGEMENT
Objective
To measure if reports are timeously distributed using the correct information to
the agreed team members
Proposed Questions (these can be amended as required)
 Do you use the cloud to store your documents and if so how is it managed
and controlled to ensure security of information?
 How is the weekly status presented to the forums?
 How do you manage issues and risks and reporting back on this?
 Do you use dashboard reports on projects and enhancements to show
progress?
 What regularly scheduled meetings do you have to report back on projects ?
 How does the project team track and manage problems and issues?
 Who takes the minutes and where are they stored?

22. project health check Guideline
CHANGE MANAGEMENT
Objective:
To measure how all changes within project management are tracked and
managed to ensure that there is a minimum impact to the agreed cost, scope
and schedule baselines.
Proposed Questions (these can be amended as required)
 What process is currently in place to manage and control any requested
change?
 Is there an understanding of what the impact is?
 Who is responsible for raising the changes and authorising the outcome of
the required changes?
 How are these changes tracked back into the roadmap delivery plan?

23. project health check Guideline
PROJECT IMPLEMENTATION
Objective
To ensure that the quality of the product is managed controlled and meets the
correct standards before being deployed
Proposed Questions (these can be amended as required)
 What quality standards are in place for the deployment of projects into the live
environment?
 Are there project-specific instructions regarding the procedures, naming
conventions, supporting tools, equipment, standards and metrics to be
applied by the project team to achieve quality objectives at each phase of the
Project
 How is the testing controlled and tracked before deploying the product?
 Is there a roll back process in place?

24. project health check Guideline
Area Priority to correct
Projects in progress High Medium Low
Governance and Priority
Project Best Practice
Technology and Infrastructure
Project Vendor Management
Project Resource Management
Project Metrics and Reports
Project Communication Management
Project Change Management
Project Quality Management
IDENTIFY THE PRIORITY
Priority Amount
High
Medium
Low

25. project health check Guideline
PLAN THE IMPROVEMENT ROADMAP
Phase P1 P2 P3 P4 P5 P6 P7 P8 P9 P10
Projects in Progress
Governance and methodology
Project Best Practice
Technology and infrastructure
Project Vendor Management
Project Resource Management
Project Metrics and Reports
Project Communication Management
Project Change Management
Project Quality Management

26. project health check Guideline
IMPLEMENTATION CHECKLIST
Checklist Verification
Charter agreed
Team Meetings Setup
Questionnaires completed
Questionnaires returned
Project Plan Agreed
Communication plan agreed
Team in Place
Status Meetings Setup
Cloud Storage and permission setup
Kick off date agreed

27. project health check Guideline
CLOSING SUMMARY
• When there is a common, simple approach for Project Management and the
correct tools are available, your project team will be empowered to reach their
goals, together and individually.
• A easy to use Project Management Methodology gives your business a
framework that makes it achievable for your product to move from vision to
action.
• It will also provide you with a competitive advantage to get your product into
the market on time within budget and meeting the quality requirements each
and every time.