Optimized Scheduling Helps Ledcor Increase Daily Work Completed by Technicians and Accelerate Billing Cycles

1. 1Proprietary and Confidential
Case Study – Ledcor Technical Services
Optimized Scheduling Helps Ledcor Increase Daily Work
Completed by Technicians and Accelerate Billing Cycles

2. 2Proprietary and Confidential
Ledcor
• Head offices in Vancouver, British
Columbia and San Diego, California
• Employing more than 8000 people
• Founded in 1947
• An employee-owned conglomerate
that operates across North America
• Expanded steadily and today offers
a variety of capabilities across many
sectors

3. Challenges
• Ledcor Technical Services (LTS)
Division builds and services networks
for communications clients across
Canada and the US
• LTS field service efforts focus
on scheduling the right number
of technicians with the right skill
• Resource management is a
foundation of the LTS business
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4. “Our dispatchers often had to play catch-up
trying to meet customer needs,”
“We always felt like we were behind. This took
away from our ability to support technicians in
helping them meet appointment times and
providing help when they ran behind on a job.”
Doreen Ross, an LTS Dispatch Supervisor
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5. Ledcor Benefits
• 20% increase in work completed per day
increasing onsite time with each customer
• Decreased billing-process and order-to-cash
flow intervals by 80%
• Reduces required dispatcher resources by
33% manage 50% more technicians
• Lowers amount of time for technicians to
process work orders from fifteen minutes
down to five minutes
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6. • Improves visibility into call status
• Increases order data accuracy
significantly, leading to dramatic
increases in billing data accuracy
Optimized Scheduling Helps
Ledcor Increase Daily Work
Completed by Technicians
and Accelerate Billing Cycles
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7. The Solution
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8. Ledcor solutions
• LTS began its search for an
automated scheduling solution
• ClickSoftware rose above the other
providers by demonstrating how
closely it works
• LTS chose ClickSoftware’s
cloud-based offering due to the
quick deployment this approach
enables and the ability to realize
results immediately
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“ClickSoftware also set itself apart with its ClickSchedule workforce
management solution, which offers three important capabilities,”
Peacock adds.
“This includes schedule optimization, street-level mapping, and the
flexibility to meet each customer’s specific needs.”
“High resource utilization is the lifeblood of any service organization,”
“By achieving this objective, we can empower our sales team with
the ability to differentiate our services from our competitors.”
Gerry Peacock, Director of Resource Planning for LTS

10. The Implementation
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11. Implementation
• LTS started rolling out the ClickSchedule
cloud-based solution to the dispatch team
and field technicians
• ClickSchedule helps other LTS service personnel
perform their job functions and enables an easier
work experience for everyone
• LTS makes it possible for technicians to easily
access information from their personal devices in
real time and submit updates relative to each job
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12. “With this new approach, technicians don’t necessarily
know what’s coming up next on their schedule, and that’s
an adjustment. But we emphasized giving ClickSchedule
time to prove itself and applied some tweaks to give
technicians certain capabilities they asked for.
The technicians now see how much ClickSchedule
makes it easier for them to have a more productive and
less stressful day.”
Kurt Wood, the LTS ClickSoftware System Administrator.
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13. “ClickSoftware gives us a leg-up against the competition
by providing us with the total utilization of resources and
visibility into the location of field technicians, their skill
sets, and their job schedules.
“Having all this information allows us to respond to
customer demands faster and more efficiently.
This makes us unique from all the other players.”
Jimmy Byrd, President of LTS
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14. Proprietary and Confidential
Thank you
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