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“Visually Sell Repairs”
       As seen In:
What is ClearMechanic?
How ClearMechanic Works
How ClearMechanic Works

Dealer takes photos or videos, CM does the rest.

Step 1                   Step 2                    Step 3                      Step 4
Take photos and videos   CM sends images to        Customers see real-time     “Visual Selling” improves
with CM mobile apps.     customers and advisors.   images of their vehicles.   close rate by 20-40%.




 Technician or Advisor       ClearMechanic                 Customer            CM Data and Case Studies
Instantly Send Inspection Photos and Videos




   Post vehicle photos and videos instantly to your website.
   Send directly to customers by e-mail and text message.
Key Milestones




Top iPhone and Android apps for service centers
• Over 10,000 registered technicians and service personnel
• Over $25 million of service recommendations delivered
High-Quality Inspection Photos and Videos




ClearMechanic's iPhone and Android mobile applications post
   inspection photos and videos instantly to your website.
Proprietary Expert Diagrams




CM has developed the industry‟s best database of
technician-approved, consumer-friendly diagrams.
Why Use ClearMechanic?

Increase Sales Immediately through Visual Selling
Inspection photos, videos and diagrams get customer to say “Yes.”



Get Customer Approval Quickly
Instantly sending vehicle photos by text and e-mail gets a quicker “Yes.”



Client Testimonials
“This is the future of service inspections. We‟ve tried to do real-time video by ourselves for years
but could not make it efficient or automated.”
- Service Director, Young Buick GMC

“We were surprised by how user-friendly ClearMechanic is. Integrating smartphones with our
website and our DMS is a game-changer.”
- General Manager, Magnussen Dealer Group

“Paid for itself in one day.”
- Owner, PMI Fleet Services
What Customer Sees
What Customer Sees
ClearMechanic Product Offerings
ClearMechanic Packages: Basic to Gold


Basic Package          Silver Package        Gold Package

iPhone and Android     Real-time DMS        All other packages
mobile applications    integration          included

Post images directly   Automated            Automated “Visual
to service center      e-mail and SMS       Declined Service
website                text messages to     Marketing” to win
                       customers            back lost customers
Real-time video
capability             Automated internal   API access for
                       notifications to     authorized vendors
Private Analytics      service personnel
Dashboard



       E-mail info@clearmechanic.com for pricing!
Comparison of ClearMechanic Offerings

                       No Visual     CM          CM         CM
                        Selling     Basic       Silver      Gold

 Customer Approval
  Rate of Service         30%         40%        50%         50%
 Recommendations


   Dollars Per RO         $200        $265       $330        $400


Customers See Proof
 of Service Need?         No       Sometimes   Frequent   Guaranteed


 Effort Required by
 Service Advisors        N/A       Moderate     None        None

Authorization for CM
iPhone and Android
    Applications
Comparison of ClearMechanic Offerings

                            No Visual    CM      CM      CM
                             Selling    Basic   Silver   Gold

Inspection Photos, Videos
 Instantly Posted to Shop
          Website


  24/7 Monitoring of
Images by CM Analysts


   All Images Stored
 Permanently for Future
          Use

   “Send” Feature to
  Manually E-mail and
 Text Message Images


Complete CM Library of
1,000+ Expert Diagrams
Comparison of ClearMechanic Offerings

                            No Visual    CM      CM      CM
                             Selling    Basic   Silver   Gold

  Private Dashboard for
 Analytics and Reporting


 Real-Time Integration
with Dealer Management
        System

   Automated Internal
Notifications When Photo,
      Video Is Taken

 Automated E-mail and
   Text Messages to
 Customers with Images
Comparison of ClearMechanic Offerings

                          No Visual    CM      CM      CM
                           Selling    Basic   Silver   Gold

  Document Declined
      Services


Automated Follow Up on
 Declined Services with
    Photos, Videos

    API Access for
Authorized Vendors (To
 Use Photos, Videos)
ClearMechanic Basic Offering

Recommended For:
Instantly posting inspection photos and videos to shop website.




CM iPhone and Android
     Applications                          Post Directly to Your Website
ClearMechanic Basic Offering

send




       ”Send” Feature Enables Instant E-mail and
              Text Message to Customers
ClearMechanic Basic Offering



                        “Real-time video is why I signed up for
                        this program. It‟s a game changer.”
                        - Jim Astle, Service Director at Young Automotive




                        “Real-time video is the future of service
                        inspections.”
                        - Mike Allen, Owner at CarFix




  Real-Time Inspection Video and Audio
ClearMechanic Basic Offering



                                             Click on any RO
                                                 in Private
                                              Dashboard to
                                               view details.
                                                  Used for
                                             customer follow-
                                              ups, analytics
                                                  liability
                                              protection and
                                                 warranty.




Custom, Private Analytics Dashboard for Each Client
ClearMechanic Basic Offering

                                search




  Searchable, Interactive Service Library
ClearMechanic Silver Offering

Recommended For:
Service centers who want to guarantee customers view inspection images.
Includes real-time DMS integration.




                  Automated E-mails to        Automated Text Messages to
                      Customers                       Customers
ClearMechanic Silver Offering
                                            Service Advisor
User Presses “Send”




                      Automated E-mail
                          and Text

             send                             Customer




                      Automated E-mail and
Automated Notifications to Service Advisors and Managers
                              Text
ClearMechanic Silver Offering




             Automated E-mail and
    Detailed Monthly Profit Report
                    Text
ClearMechanic Gold Offering

Recommended For:
Dealers who want to win back lost customers using custom, visual “Declined
Service Campaigns.”



                                               Identify “Declined”
                                                 Services where
                                               inspection images
                                                  are available
ClearMechanic Gold Offering

Visually sell declined
services. Provide the
„wow‟ factor needed to get
the customer‟s attention.

Personalized evidence for
each customer with
photos, videos and
diagrams.

Customize each letter to
the recent vehicle
inspection.
Appendix
ClearMechanic Daily Activity Reports
ClearMechanic iPhone Screenshots
ClearMechanic iPhone Screenshots
ClearMechanic Android Screenshots
ClearMechanic Android Screenshots
ClearMechanic Data and Testimonials

Including photos of customer’s defective part improves sales
conversion rate
   Conversion rate without ClearMechanic: 30%-40%
   Conversion rate with ClearMechanic: 50%-70%
   Especially helpful for leaks, cracks and wear, but used for all recommendations.




Dealership Testimonial:
“Taking pictures adds credibility to our recommendations and makes customers
advocates for our dealership. Customers are wowed by the process.”



Consumer Testimonial:
“You‟re never excited to find out new repairs are necessary. But this was an easy,
educational way of getting Instantly sending vehicle photos by text and e-mail gets a quicker “
                            information about my car.”
Overview of Interactive Service Library

ClearMechanic develops and owns the industry’s most
comprehensive library of expert parts and repair diagrams
     9 vehicle systems with approximately 1,000 unique illustrations
     3 illustration types: Location, Function and System



Integration options:
 1     Frame CM‟s interactive service within dealer‟s web site.

 2     Embed CM content into outgoing e-mail campaigns (e.g. declined service letters).
 3     Incorporate CM content into online scheduling to “pre-educate” customers.
How CM Creates Expert Diagrams

                Source Material



                 CM Illustrators



                CM Technicians



                CM Customers /
                   Partners




CM‟s process for in-house illustration development allows for rapid
                     Instantly sending vehicle photos by text and e-mail gets a quicker “
          iteration and new creation of expert content.
Sample Expert “Location” Diagram




          Instantly sending vehicle photos by text and e-mail gets a quicker “
  Sample Location Diagram: Oxygen Sensor
Sample Expert “Function” Diagram




          Instantly sending vehicle photos by text and e-mail gets a quicker “
  Sample Function Diagram: Oxygen Sensor
Sample Expert “System” Diagram




  Sample Systemsending vehicle photos by text and e-mail gets a quicker “
         Instantly
                   Diagram: Oxygen Sensor

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ClearMechanic Overview for Dealers

  • 4. How ClearMechanic Works Dealer takes photos or videos, CM does the rest. Step 1 Step 2 Step 3 Step 4 Take photos and videos CM sends images to Customers see real-time “Visual Selling” improves with CM mobile apps. customers and advisors. images of their vehicles. close rate by 20-40%. Technician or Advisor ClearMechanic Customer CM Data and Case Studies
  • 5. Instantly Send Inspection Photos and Videos Post vehicle photos and videos instantly to your website. Send directly to customers by e-mail and text message.
  • 6. Key Milestones Top iPhone and Android apps for service centers • Over 10,000 registered technicians and service personnel • Over $25 million of service recommendations delivered
  • 7. High-Quality Inspection Photos and Videos ClearMechanic's iPhone and Android mobile applications post inspection photos and videos instantly to your website.
  • 8. Proprietary Expert Diagrams CM has developed the industry‟s best database of technician-approved, consumer-friendly diagrams.
  • 9. Why Use ClearMechanic? Increase Sales Immediately through Visual Selling Inspection photos, videos and diagrams get customer to say “Yes.” Get Customer Approval Quickly Instantly sending vehicle photos by text and e-mail gets a quicker “Yes.” Client Testimonials “This is the future of service inspections. We‟ve tried to do real-time video by ourselves for years but could not make it efficient or automated.” - Service Director, Young Buick GMC “We were surprised by how user-friendly ClearMechanic is. Integrating smartphones with our website and our DMS is a game-changer.” - General Manager, Magnussen Dealer Group “Paid for itself in one day.” - Owner, PMI Fleet Services
  • 13. ClearMechanic Packages: Basic to Gold Basic Package Silver Package Gold Package iPhone and Android Real-time DMS All other packages mobile applications integration included Post images directly Automated Automated “Visual to service center e-mail and SMS Declined Service website text messages to Marketing” to win customers back lost customers Real-time video capability Automated internal API access for notifications to authorized vendors Private Analytics service personnel Dashboard E-mail info@clearmechanic.com for pricing!
  • 14. Comparison of ClearMechanic Offerings No Visual CM CM CM Selling Basic Silver Gold Customer Approval Rate of Service 30% 40% 50% 50% Recommendations Dollars Per RO $200 $265 $330 $400 Customers See Proof of Service Need? No Sometimes Frequent Guaranteed Effort Required by Service Advisors N/A Moderate None None Authorization for CM iPhone and Android Applications
  • 15. Comparison of ClearMechanic Offerings No Visual CM CM CM Selling Basic Silver Gold Inspection Photos, Videos Instantly Posted to Shop Website 24/7 Monitoring of Images by CM Analysts All Images Stored Permanently for Future Use “Send” Feature to Manually E-mail and Text Message Images Complete CM Library of 1,000+ Expert Diagrams
  • 16. Comparison of ClearMechanic Offerings No Visual CM CM CM Selling Basic Silver Gold Private Dashboard for Analytics and Reporting Real-Time Integration with Dealer Management System Automated Internal Notifications When Photo, Video Is Taken Automated E-mail and Text Messages to Customers with Images
  • 17. Comparison of ClearMechanic Offerings No Visual CM CM CM Selling Basic Silver Gold Document Declined Services Automated Follow Up on Declined Services with Photos, Videos API Access for Authorized Vendors (To Use Photos, Videos)
  • 18. ClearMechanic Basic Offering Recommended For: Instantly posting inspection photos and videos to shop website. CM iPhone and Android Applications Post Directly to Your Website
  • 19. ClearMechanic Basic Offering send ”Send” Feature Enables Instant E-mail and Text Message to Customers
  • 20. ClearMechanic Basic Offering “Real-time video is why I signed up for this program. It‟s a game changer.” - Jim Astle, Service Director at Young Automotive “Real-time video is the future of service inspections.” - Mike Allen, Owner at CarFix Real-Time Inspection Video and Audio
  • 21. ClearMechanic Basic Offering Click on any RO in Private Dashboard to view details. Used for customer follow- ups, analytics liability protection and warranty. Custom, Private Analytics Dashboard for Each Client
  • 22. ClearMechanic Basic Offering search Searchable, Interactive Service Library
  • 23. ClearMechanic Silver Offering Recommended For: Service centers who want to guarantee customers view inspection images. Includes real-time DMS integration. Automated E-mails to Automated Text Messages to Customers Customers
  • 24. ClearMechanic Silver Offering Service Advisor User Presses “Send” Automated E-mail and Text send Customer Automated E-mail and Automated Notifications to Service Advisors and Managers Text
  • 25. ClearMechanic Silver Offering Automated E-mail and Detailed Monthly Profit Report Text
  • 26. ClearMechanic Gold Offering Recommended For: Dealers who want to win back lost customers using custom, visual “Declined Service Campaigns.” Identify “Declined” Services where inspection images are available
  • 27. ClearMechanic Gold Offering Visually sell declined services. Provide the „wow‟ factor needed to get the customer‟s attention. Personalized evidence for each customer with photos, videos and diagrams. Customize each letter to the recent vehicle inspection.
  • 34. ClearMechanic Data and Testimonials Including photos of customer’s defective part improves sales conversion rate Conversion rate without ClearMechanic: 30%-40% Conversion rate with ClearMechanic: 50%-70% Especially helpful for leaks, cracks and wear, but used for all recommendations. Dealership Testimonial: “Taking pictures adds credibility to our recommendations and makes customers advocates for our dealership. Customers are wowed by the process.” Consumer Testimonial: “You‟re never excited to find out new repairs are necessary. But this was an easy, educational way of getting Instantly sending vehicle photos by text and e-mail gets a quicker “ information about my car.”
  • 35. Overview of Interactive Service Library ClearMechanic develops and owns the industry’s most comprehensive library of expert parts and repair diagrams 9 vehicle systems with approximately 1,000 unique illustrations 3 illustration types: Location, Function and System Integration options: 1 Frame CM‟s interactive service within dealer‟s web site. 2 Embed CM content into outgoing e-mail campaigns (e.g. declined service letters). 3 Incorporate CM content into online scheduling to “pre-educate” customers.
  • 36. How CM Creates Expert Diagrams Source Material CM Illustrators CM Technicians CM Customers / Partners CM‟s process for in-house illustration development allows for rapid Instantly sending vehicle photos by text and e-mail gets a quicker “ iteration and new creation of expert content.
  • 37. Sample Expert “Location” Diagram Instantly sending vehicle photos by text and e-mail gets a quicker “ Sample Location Diagram: Oxygen Sensor
  • 38. Sample Expert “Function” Diagram Instantly sending vehicle photos by text and e-mail gets a quicker “ Sample Function Diagram: Oxygen Sensor
  • 39. Sample Expert “System” Diagram Sample Systemsending vehicle photos by text and e-mail gets a quicker “ Instantly Diagram: Oxygen Sensor