The key to a successful collaboration deployment is an amazing user experience where the user does not even notice the technology. The key to this user experience can be summed up as Simplicity, Consistency and Reliability. For more information please visit our website here: http://www.cisco.com/web/CA/index.html
Collaboration Architecture Design: Workspace or Workplace – It’s all about the USER Experience
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2. Workspace or Workplace
It’s All About The User Experience
T-CL-13-I
Nicky Kearns, Consulting Systems Engineer
@ciscokearns
facebook.com/Ciscokearns
nkearns@cisco.com
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A Story about Photography
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Workplace Workspace
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TelePresence Adaption – Three Tenants
Simplicity
Consistency
Reliability
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Time
Day in the life of a collaboration experience
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Planning
the call
SIMPLICITY
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Planning the call – CMR
Non-Scheduled
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I have my
Bridge
Number
SIMPLICITY
Let me send it
in an invite
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Planning the call - Outlook
Scheduled
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I schedule
using Outlook
Let’s invite
people and
rooms!
Participants simply
show up and
meeting is ready
SIMPLICITY
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Planning the call - Browser
Scheduled
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I don’t use
Outlook
There’s a simple
web page I can
use…
• Invite by email
• Invite by Outlook event (copy/paste)
SIMPLICITY
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Planning the call - Browser
Scheduled
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Now I just
send the email
confirmation!
SIMPLICITY
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Time
Day in the life of a collaboration experience
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Planning
the call
Setting up
the call
SIMPLICITY
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Starting a meeting – One Button to Push
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SIMPLICITY
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Dialing should be simple and obvious!
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Dialing a number
Looking up a contact
SIMPLICITY
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Calling someone – Old School v’s Millennials
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Dial a URI
Feels like email
Matches IM and email experience
Scales beyond organisation
Dial a number
Same as dialing a phone
Or use address book to look it up
Either way, easy and familiar
SIMPLICITY
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B2B dialing – some examples
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Internet
PSTN
E.164 Rules!
CompanyA
CompanyB
CompanyC
Dial either 56789 or
MeetingRoom1
meetingroom1@companyA.com
56789@companyA.com 604-632-6322
bridge1@companyC.com
Dial 1-604-632-6322
PSTN call, audio only
Dial bridge1@CompanyC.com
SIMPLICITY
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Time
Day in the life of a collaboration experience
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Planning
the call
Setting up
the call
During the
call
SIMPLICITY
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During the Call - Presenting
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Two
considerations:
1. Single vs Dual
screen?
2. How easy is it
to present?
SIMPLICITY
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During the call – Layouts
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SIMPLICITY
Our most popluar line:
The ‘Filmstrip’
Indicates active speaker
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See Everyone Hear Everyone Personal
HiFi and Spatial
“Intelligent” SIMPLICITY
Speaker tracking BYOD Autosense
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It’s not always about you!
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SIMPLICITY
Manual Control Automatic Control
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Who’s lookin’ at ya baby
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SIMPLICITY
Backlight problem‘Beetlejuice’ effect
What did he say?
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Time
Day in the life of a collaboration experience
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Planning
the call
Setting up
the call
During the
call
After the
call
SIMPLICITY
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After the meeting – Managing the Recording SIMPLICITY
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What does Green mean? CONSISTENCY
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CONSISTENCY
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Nothing to Adjust - Lighting
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CONSISTENCY
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Nothing to Adjust - Sound
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CONSISTENCY
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Nothing to Adjust
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• Dual Screens
• Camera view
CONSISTENCY
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What about the Personal Endpoints
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Use self-view –
No shrunken
head
Users will learn
organically
Same inside or
outside network
CONSISTENCY
35. ‟The toughest thing about the power of trust is that
it's very difficult to build and very easy to destroy”
• Thomas J. Watson Founder, IBM Corp.
RELIABILITY
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House of Cards? Or Stone?
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Endpoint
Infrastructure
Network
User
RELIABILITY
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House of Cards? Or Stone?
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Endpoint
Infrastructure
Network
User
User knowledge
Helpline
Environment
RELIABILITY
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House of Cards? Or Stone?
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Endpoint
Infrastructure
Network
User
Provisioning from Prime
Manage from CUCM (TMS)
Fix key parameters
Lock down from users
Single firmware image
Integrate to rooms?
Protect cabling
RELIABILITY
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Provisioning Endpoints
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Unified
Communications
Manager
TelePresence
Management
Suite or Prime
Collaboration
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Manage Endpoints
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See Simplicity, Consistency, Reliability in action
Visit the Collaboration Booth
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Full integrated solutions – Easy, consistent and scalable
= NEW
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One Major Risk to Consider
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When HDTV came along….
…there’s no going back!