2. 2 SyCom Technologies
SyCom Technologies’
Microsoft Cloud
Infrastructure Team
is committed to providing elegant solutions and
comprehensive knowledge to our customers
for a successful systems management
implementation. We understand that for a
successful implementation, business goals,
requirements and special needs must be part of
the solution. And no implementation is complete
without providing the necessary knowledge and
documentation to support the product after the
engagement has ended. During every step of the
engagement we work directly with the people
who will be responsible for supporting the
system management system to ensure they have
the necessary knowledge needed to support it.
Our System Center-based cloud management
offers:
• Hybrid cloud
• Management of premise and cloud
environment
• Orchestration
Our Cloud Management Solutions:
• Microsoft Hyper-V
• System Center Virtual Machine Manager
• Microsoft Azure
Why do clients continue to choose SyCom for
these solutions?
• We have the highest level of certified
professionals (Microsoft Gold Partner)
• We have years of experience and knowledge
from small deployments to large multi-site
deployments
• We offer tailored implementations based on
your environment and business needs
• We provide hands on training and
customized documentation
Why SyCom for Microsoft Cloud Solutions?
SyCom is both deep and wide when it comes to
cloud solutions.
We’re deep with our partnership with Microsoft.
This close relationship allows us to stay on top
of the latest updates on Azure service offerings.
This greater level of insight into cloud strategies
allows us to help prepare and advise our
clients so that they can get the most value from
their cloud investments. This relationship also
gives us avenues for support that most other
integrators cannot provide. Simply put, we are
your best bet to deploy Microsoft and cloud
solutions.
We’re wide, too. We’re not just a Microsoft
partner. Our deep relationships with other
industry leaders, such as Cisco and EMC, allow
us to make sure that we can leverage your
existing investments with those companies into
your cloud adoption strategy. We also have
experience at combining multiple vendors
clouds to provide the best in class offering.
Our Microsoft Cloud Service Solutions:
• Azure Site Recovery
• Azure SQL
• StorSimple
• Azure Datacenter
• Azure Backup
• Azure Rights Management
• Multi-Factor Authentication
• ExpressRoute
• EM+S
• OMS
Office 365 Offerings:
• Office 365 Planning Sessions
• AD/Exchange Health Check
• Office 365 Health Check
• Exchange Online Migration (Pilot or Full)
• Skype for Business Migration
• OneDrive Pilot Migration
• SharePoint Migration
3. 3Connected.
Chris Timberlake
Practice Area Manager
Education
Mary Washington College
ECPI Technical College
Location
Northern Neck, Virginia
Summary of Experience
Chris has more than 16 years of experience in the
Information Technology field. His primary focus is the Azure
Cloud and Infrastructure and he has implemented over 60
System Center infrastructures from small deployments to
large international multi-site deployments. Chris currently
manages a team of System Engineers whose core focus
is Azure, Enterprise Management plus Security (EM+S),
Azure Site Recovery (ASR), Operations Management
Suite (OMS), System Center suite, Windows migrations,
Application Packaging, and Hyper-V technologies.
Certifications
MCSA, MCSE, MCP, FOIVA, Net+, MCTS,
and Microsoft v-TSP
Free Time
When he’s not at work, Chris loves to fish and spend time
on the water with his family and friends. An active member
in his community, Chris is coach for the local Little League
as well as the YMCA soccer team, and he’s also the
President of the local Little League. As a sports enthusiast
and spectator, he’s usually rooting for his favorite football
team, The Washington Redskins or his favorite baseball
team, The New York Yankees.
Turner Tilman
Systems Engineer
Education
Radford University
Location
Charlottesville, Virginia
Summary of Experience
Turner has more than 15 years of experience with SMS
and SCCM, and has worked with companies in the
following industries: Healthcare, Government, Education,
Technology, Legal, Energy, Commercial, and Non-
Profit. Turner specializes in Configuration Manager
implementations and maintenance, as well as Service
Manager implementations, Windows migrations, software
packaging, App-V, and scripting.
Certifications
MCSE, MCSA, MCITP, MCTS and MCP
Free Time
When he’s not working, Turner enjoys running, hiking,
canoeing, and mountain biking. He’s also enthusiastic
about music, enjoys playing guitar, and just kicking back,
spending time with his family and friends. Turner is a board
member for his neighborhood owners association, and also
coaches YMCA soccer and lacrosse.
4. 4 SyCom Technologies
I can’t think of a contractor that I would rather work with again. SyCom is
exceptional. Showed up on time, was respectful of the workplace, very reliable and
very knowledgeable.” CACI
Brenda Jackson
Senior Systems Engineer
Education
Longwood University
Location
Richmond, Virginia
Summary of Experience
Brenda has more than 10 years of experience with
System Center technologies and has implemented over
50 System Center infrastructures from small deployments
to large multi-site deployments. Brenda specializes in
SCCM implementations and maintenance, as well as
Windows migrations, patch management, software
packaging, and operating system deployments.
Certifications
MCTS, MCSE, MCSA and MCP
Free Time
One of Brenda’s favorite things to do is spend her free time
on the water. She loves participating in athletic activities,
playing sports and enjoying the company of her family and
friends. She’s also a NASCAR fan and her favorite driver is
Jeff Gordon.
Patrick Stevens
Systems Engineer
Education
Virginia Polytechnic Institute & State University
Location
Richmond, Virginia
Summary of Experience
Patrick has more than twelve years of experience in the
Information Technology field. His experience includes
administration, configuration and support for various
Microsoft technologies, desktops, servers, mobile devices,
networking and cloud services.
Certifications
MCPS, MCSA: Windows Server 2012, MCSE: Server
Infrastructure
Free Time
When Patrick’s not working, he enjoys building custom
PCs, researching the latest technology and electronics,
supporting his friends and family’s technology needs, and
working on many home improvement projects. When it’s
time to relax, he likes to play and watch various sports.
Among his favorite teams are the Virginia Tech Hokies as
well as the Atlanta Braves.
5. 5Connected.
Saint Christopher’s School
SyCom was fantastic and worked very hard to get a lot of our problems fixed and
had some great troubleshooting skills to find a working workaround for some of our
problems.”
Josh Krodel
Systems Engineer
Education
Atlee High School
Location
Richmond, Virginia
Summary of Experience
Josh has more than 15 years of experience in the
Information Technology industry. Beginning his career
in IT immediately after high school, he has implemented
Microsoft technologies ranging from directory services,
automation and virtualization, System Center, and Azure
technologies such as Azure Site Recovery and Azure
Backup in a myriad of different industries.
Certifications
MCSE: Private Cloud, MCSA, MCP, and MCTS
Free Time
Josh loves spending his free time outdoors. During the
summer months he can be found on the river. In the spring
and fall, he enjoys hunkering down around the fire pit at his
house with friends and family, while sharing some of the
delicious food he cooks with his smoker.
Chris Mann
Systems Engineer
Education
James Madison University
Location
Richmond, Virginia
Summary of Experience
Chris Mann has more than twelve years’ time spent in the
Information Technology field, which includes proficiency
in Microsoft Application Infrastructure, including server,
desktop, OS, group policy administration and support. He is
part of SyCom’s emerging Mobile Device Management and
Microsoft Cloud solutions, which include Azure and EM+S.
Certifications
MCP and ITIL Foundations
Free Time
When Chris is not working, you can usually find him
hanging out with his wife, daughter and two sons. He is
also an avid runner and participates in many local running
events. He enjoys following most sports especially baseball
on TV or in person. His favorite team is the New York Yankees.
6. 6 SyCom Technologies
Their skills and experience with SCCM are unmatched. I can’t think of anyone else
I would rather use. I appreciate the time and effort that SyCom put into this project.
They were very professional and thorough.” ICF International
Chris ‘Oz’ Oswalt
Senior Systems Engineer
Education
Southeast College of Technology
Location
Richmond, Virginia
Summary of Experience
Christopher ‘Oz’ Oswalt has been interested in computers
since a very young age. He has worked with many
different Microsoft technologies over the years. He has
been working with Configuration Manager since SMS 1.2.
He has strived to continually provide excellent customer
service and elegant technical solutions to empower
co-workers and customers. In addition to Configuration
Manager, Oz also specializes in Operations Manager and
has been working with the application since MOM 2005.
Certifications
MCSE, MCDBA, MCTS, MCP and A+
Free Time
Chris’s passion for technology extends well beyond the
workplace. He spends much of his free time learning about
different types of future technology and even helps his
local church with any technology issues they face. He also
enjoys sampling different kinds of new craft beers. Chris
is originally from Southaven, Mississippi and is active in
helping with the Memphis Literacy Council.
Bryan Callaghan
Senior Systems Engineer
Education
CDI College
Fanshawe College
Location
Vienna, Virginia
Summary of Experience
Bryan has more than 15 years of experience in the
Information Technology field. His primary focuses are
migrations, mergers, and divestitures involving Microsoft on-
premise and cloud infrastructures. He works with enterprise
level clients to Design multi-site geographically dispersed
Active Directory and Exchange infrastructures and has led
remote teams throughout the continental US, UK, and Asia-
Pacific to migrate and upgrade messaging and AD-related
infrastructures.
Certifications
MCSE, MCSA, and MCITP
Free Time
When he’s not at work, Bryan loves adventure and the
outdoors. He spends his leisure time with his family
camping, rock climbing, and off-roading.
7. 7Connected.
Stephen Foster
Microsoft Program Manager
Education
Strayer University
USAF Non-Commissioned Officers AcademyUSAF Senior
Non-Commissioned Officers Academy
Location
Vienna, Virginia / Southern Maryland
Summary of Experience
Stephen is a Senior Project Manager with diverse
experience in managing projects from IT, Biometrics and
Construction (FAA ARTCC Modernization). Over 30 years
of experience in project and personnel management
(USAF and Civilian Sector) and 20+ years of experience
with IT Systems (Novell, Microsoft, Cisco, Shoretel, Nortel).
Certifications
Novell CNE, MCST- (MS Office Suite Access/Excel/
PowerPoint/ Project/ Publisher/Word), Shoretel
Free Time
When not working, Stephen enjoys spending time with
family, especially his granddaughters who think he can
do no wrong (or at least say ‘no’). He sings with AVE – “A
Cappella Vocal Ensemble”, works in the garden, listens to
music and reads. Travel is a passion, picking a new place
each year to visit. He has been fortunate enough to have
visited six of the seven continents and most of the Major
capitals around the world.
Bill Blank
Systems Engineer
Education
Chelmsford College
Location
Vienna, Virginia
Summary of Experience
Bill has more than 15 years’ experience in Information
Technology industry. He has a broad knowledge of
Microsoft Operating Systems and Applications, with core
competencies in ADDS, Exchange, O365, Virtualization
and Cloud Services. He also has a great deal of
experience in VOIP and related services, along with an
understanding of Routing and Switching and Firewall
technologies.
Certifications
MCSE, MCTS, MCP, Shoretel
Free Time
Bill is an avid competitive sailor and has raced in many
world class events in various boats; he has also logged
thousands of sea miles, both racing and cruising. Another
hobby is down-hill skiing whenever he gets an opportunity.
Bill’s wife trains horses and they live on a small farm where
they are always busy with various projects. He has always
enjoyed renovating and improving properties and there is
always a large project on the go around the farm.
8. Technology Competencies
SyCom Technologies is committed to “Providing Outstanding
and Memorable Service in Everything We Do” and the
Microsoft Cloud Infrastructure Practice ensures each
engagement with our customers is a successful endeavor. In
an effort to ensure our customers receive the absolute best
services, the Microsoft Cloud Infrastructure Practice has been
trained in the competencies below:
1E Applications • Application Packaging (Scripting, Batch,
WISE, etc.) • Application Virtualization • Azure and Private
Cloud • Jalasoft • Azure Site Recovery • EM+S • OMS •
ExpressRoute • Azure Backup • Log Analytics • Operating
System Deployments • Quest Technologies • Security
Updates • Server 2008 R2 and Server 2012 Hyper-V • Software
Deployments • System Center Configuration Manager •
System Center Data Protection Manager • System Center
Endpoint Protection • System Center Operations Manager •
System Center Orchestrator • System Center Service Manager •
System Center Virtual Machine Manager • Windows Intune •
Windows OS Migrations • Windows Server 2003, 2008, 2008
R2, 2012, 2012 R2, and 2016 • Windows XP, Vista, 7, 8, 8.1 and
10 Desktop Operating Systems
Training
Our group has participated in the following training:
1E Certification Training • Microsoft Hyper-V Server 2012 •
Microsoft Management Summit • Microsoft Service Manager
2012• Microsoft SQL Server • Microsoft System Center
Configuration Manager 2007 • Microsoft System Center
Configuration Manager 2012 • Microsoft System Center
Operations Manager 2007 • Microsoft System Center
Operations Manager 2012 • Microsoft Windows Server 2012 •
Microsoft Windows Server 2012 Ignite Technical Bootcamp •
Wise Packaging Studio and Installation System • Azure
Bootcamp • OMS Bootcamp • EM+S Bootcamp
Services
SyCom Technologies’ Microsoft Cloud Infrastructure Practice
is committed to implementing true solutions for our customers,
rather than just a software installation. We believe that simply
installing a technology, without striving to help our customers
achieve their special goals and requirements, would do them a
disservice. As part of our methodology, SyCom Technologies
and the Microsoft Cloud Infrastructure Practice offer our
customers the full suite of services listed below:
Strategy and Design Services • Implementation Services •
Long and Short Term Project Resources • Project
Management• Knowledge Transfer • Onsite Training for our
Customers • 24 x 7 Help Desk • Full-Managed Services for
Ongoing Operations Support
Customers
Some of our existing customers are shown below:
Augusta Health • Bechtel • CACI • CFA Institute • City of
Charlottesville • Commonwealth of Pennsylvania • Delaware
County of Pennsylvania • DLA Piper • Dominion Resources •
Estes • Fire and Life Safety America • Gannett • GEICO •
ICF International • Lumber Liquidators • McGuire Woods
LLP • RCN Corporation • Saint Christopher’s School • VCU
Health Systems • Virginia Credit Union • Wilcox and Savage •
Virginia Tech • Virginia Farm Bureau
Rev. 08.03.2016
VIRGINIA: Richmond . Roanoke . Vienna . Virginia Beach WEST VIRGINIA: Huntington
www.SyComTech.com . info@SyComTech.com
