1. Christopher R. Storlie
6250 Telegraph Road, #1302
Ventura, CA 93003
mightyxr@yahoo.com
(818) 967- 4424
Why I Should Be A Member Of Your Team…
Highly experienced B2B / B2C Sales Driven Professional with over 30 years of Call Center and Sales
Management accomplishments – who is fully prepared to rapidly assist in boosting your overall
operational profitability.
Career Achievements and Developments
 Management of selling products / services within the home improvement, software, catalog,
automotive, cellular, television, banking and additional industries.
 Skill Path training in Team Building, Leadership, Sales and Customer Service Techniques
 Blueprint Success “Service Mastery Certification Training Program” – Mastery Level.
 Janek Group Sales Training, Zenger Miller “Frontline Leadership Training”.
 Extensive CRM experience including customer segmentation techniques and the deployment of
outbound telesales initiatives.
 Continued proficiency in formulating highly effective sales training programs, and on-going
coaching methods.
 Mastering innovative problem solving skills to optimize operational functions.
 Disciplined adherence and accountability to KPI indicators.
 Proficient with the Microsoft Office Suite.
 Utilization of three CRM Systems: Xtime, DealerHosts TMS, and VIN Solutions.
 Associates Degree in Photography (Palomar Community College, San Marcos, CA).
 Bachelor of Arts Degree in Advertising (California State University, Fullerton, CA).
Professional Experience
Kirby Kia – Ventura, CA 7/2016 – 8/2016
Internet Sales Consultant
• Motivating those who have expressed interest in purchasing at Kirby Kia, and setting
appointments for the purpose of selling new or pre-owned vehicles.
Three Way Chevrolet Cadillac – Bakersfield, CA (via ACT-1) 1/2016 – 4/2016
Referral Communications Champion
• Deploying extensive communication with sold customers via phone, email, and text applications,
and urging their referrals for appointments and new business – as supported by a Disneyland
ticket giveaway promotional program.

2. Bill Wright Toyota – Bakersfield, CA (via Blueprint Success) 7/2014 – 9/2015
Client Care Center Manager
• Achieved “Mastery Level” through the Blueprint Success “Service Mastery Certification
Training Program”.
• Successfully launched a new Client Care Center developed to set Service Appointments – via
both inbound calls and a wide assortment of outbound calling initiatives.
• Rated in the top 2-3% National Dealership users of Xtime Scheduling System in less than 8
months on the job!
• Maximized the efforts of 5 Service Coordinators in processing an average of 8,012 calls per
month, 2,256 appointments per month, and 1,460 fulfilled appointments per month – thus
resulting in a consistently high show rate of above 85%.
• Maintained Key Performance Indicator “KPI” standards and adherence – and presented
performance tracking versus forecast rates in weekly Management Meetings.
• Deployed bi-monthly coaching and training sessions for staff.
• Consistently achieved 98% (Excellent) call scores by BluePrint’s “Call Rater” division.
• Contributed approximately $125 – $150,000 to the Service Department’s monthly gross profit margin.
Norman Window Fashions – Santa Fe Springs, CA 10/2013 – 3/2014
Territory Sales Manager
• Extensive travel to visit 100+ Dealers, motivate product sales, and sign up new Dealers while on
the road (San Fernando Valley, Central Coast, Simi Valley, Bakersfield, Lancaster, Palmdale).
Contract Work 9/2011 – 7/2012
The N.A.L.A. / StarKart – Encino, CA (via Exact Staff)
B2B Telesales Consultant
• Sold services to Client, hired staff, wrote applicable scripts, trained accordingly, coached staff
on filling the pipeline with on-line presentations for resulting sales.
Natren Probiotics – Westlake Village, CA
B2C CRM Telesales Consultant
• Sold services to Client, conducted extensive database segmentation, launched outbound
telesales initiative for generating revenue from current customers.
Custom Decorators – Portland, OR
B2C CRM Telesales Consultant
• Sold services to Client, hired staff, wrote applicable scripts, trained accordingly, and deployed
outbound telesales initiative targeting segments of the customer database.

3. Danmer Custom Shutters – Van Nuys, CA (via ACT-1) 7/2007 – 6/2011
Director of Lead Productivity
• Initiating the selling process by converting leads into free in-home design consultations – as
originally generated from direct marketing channels including TV, radio, mail, web, on site
marketing events, AND extensive outbound telesales CRM initiatives.
• Maximizing lead generation tactics by product Demonstrators at events such as home shows,
fairs and festivals.
• Advancing call center appointment setting standards by creating / implementing a sales driven
platform emphasizing extensive scripting, conversation control, value statements, and quality
control mechanisms.
• Standardizing the key performance indicators – resulting in a consistent achievement of CEO
determined goals of new business development leads, appointments set/run, average set-to-run
time periods, appointment cancellation rate, and revenue targets.
• Managing and ensuring overall productivity of five direct reports, and 42 indirect reports.
QualityWatch – Northridge, CA 4/1999 – 12/2006
Owner, Sales & Operations Manager
• Sold services to Clients, and implemented third party quality monitoring services for significant
direct marketing companies.
• Managed a staff of 5-12 associates conducting remote call monitoring and mystery shopping
functions.
• Created customized agent evaluation forms germane to each Client’s call center operation.
• Prepared and presented extensive analysis and feedback to customers – targeting specific
areas of opportunity, and defining action items for continuous performance improvement.
• Improved call center quality/sales performance for customers that included Symantec,
Proflowers.com, Brookstone, and Norm Thompson Outfitters.
Rightside Up Teleservices – Van Nuys, CA 3/1998 – 2/1999
Manager, Client Services
• Directed all customer contact, issue identification, resolution plans, and account management
status reports.
• Managed the productivity of five Client Services personnel, as well as positively influenced
efficiencies within inter-related call center departments.
• Highly instrumental in optimizing call center service levels, sales conversions, and ensuring the
timely processing of automated credit card transactions.
Christopher Storlie + Associates – Northridge, CA 4/1997 – 1/1998
Owner, Sales & Operations Manager
• Sold services to Client (mortgage industry related), constructed all scripting, training material,
application platform, and reporting methods to support the company’s direct-to-consumer
marketing initiative.
• Direct on-site interface with the outsourced call center during launch period leading up to
program roll out.
• Provided additional, on-going to training to maximize Agent performance levels.

4. The Prudential Bank – Atlanta, GA 4/1994 – 3/1997
Manager of Customer Activation & Retention
• Spearheaded inaugural inbound/outbound telesales CRM initiatives to achieve greater usage of
open home equity lines of credit.
• Deployed strategic customer database segmentation techniques.
• Secured risk assessment and accompanying ROI projections from five department heads prior
to applicable testing periods.
• Wrote scripts, provided training, and supervised two outsourced call centers for telesales
initiatives.
• Generated the usage of $4.3MM in untapped credit.
• Managed internal call center with 5 direct reports for completing mortgage applications, as
generated through an assortment of direct marketing channels.
TeleTech – Sherman Oaks, CA 6/1989 – 4/1994
Account Executive, New Business Director
• Implemented successful B2B sales efforts, RFP response, bi-coastal sales presentations, and
contractual settlements for securing new business.
• Primary contact point for account management functions as provided for nationally recognized
direct marketing agencies and customers – including Chiat Day, Grey Direct, Nissan, Pediatric
AIDS Foundation, Unsolved Mysteries, PacTel Cellular, and Prudential Bank, among others.
• Wrote scripts, designed reporting methods, led training sessions, and presented on-going
program performance reviews.
Additional achievements available if required.