1. Christopher Jerald SM
MBA
Email Id:
christopherjerald@gmail.com
Certified Lean Six Sigma
• Certified Six Sigma, completed
Yellow belt assessment from
Value steam methodology in
IBM
Present Address
# 30/9, B Type Quarters,
D.C.A. Complex, Someshwarapura
Extension, Ulsoor
Bangalore-560008
Karnataka
India.
Mobile: 9880785405
Personal Information
Date of Birth : 31/May/1990
Sex : Male
Nationality : Indian
Marital Status : Single
Father Name : Sagayaraj Mathews
Languages : English, Hindi, Tamil
Kannada and Telugu.
Objective
Seeking a challenging position in an organization that value performance and
commitment, also utilizing my abilities gained through education and
experience and to achieve Excellence.
Profile/Skills
Having overall 6.2 years of experience in Finance, Business
Operations and Order Management.
Specialized in Accounts Payables, Cross functional projects in RTV
and Order Management (Quote to Order Operations)
Working as Senior Analyst, License Migrations - Applications & ULA
with Oracle India Private Limited for 2.2 Years (From October 2014)
Worked as Sr. Finance & Accounts Delivery Executive –
Operations with IBM INDIA Pvt Ltd for 6 months (January 2014 to July
2014)
Previously worked with IBM Daksh Business Process Private Limited for 3
years and 6 months (June 2010 to December 2013)
Educational Profile
Masters of Business Administration (MBA) at Annamalai University
(Distance Education) (Aggregate 58.56% during 2010-2012)
Bachelor of Commerce (B.Com) at St. Joseph’s Evening College (Aggregate
63.10% during 2007-2010)
Pre University College(PUC) at RBANM’s Pre University College (71.66%
during 2005-2007)
ICSE (10th) at Acts Secondary School (58.59% during year 2005)
Professional Knowledge & Skills
• Certified Six Sigma, Yellow belt assessed from Value steam
methodology in IBM – More steam university.
• ERP: SAP End user, IBM legacy, Oracle, and Citrix.
• Lotus notes and Outlook.
• Documentation: MS-Office packages.
• Certified in advance Excel from IBM.
Achievements
• Star of the month award 7 times for outstanding performer and
solid support for the team.
• Received 2 Client awards.
• Won the Q3, Q2 and Q1 Awards from IBM GPS for the year
2011-2012.
• Been among top contributor for all 3 years.
• Received YAR (You Are Recognized in ORACLE) award twice
for efficient performance in Global Functional Expert Team –
Complex Migrations

2. Oracle India Pvt Ltd
Senior Analyst, License
Migrations - Applications & ULA
in Oracle India Private Limited
since October 2014.
Working as a Subject matter
expert in Complex Migrations-
ULA & APPS (Monster &
Managed Deals).
The Process Involves, Handling
Complex and Monster Migration
deals and Other Escalations and
Service portal handling.
Strengths
• Self confidence, hard working and always looking to grow.
• Emphasized in listening and adapting new ideas and alternative
Approach.
• Very good at team work and collaboration.
• Good knowledge in Excel.
• Adaptable to change whenever required in organization.
Oracle India Pvt Ltd
Responsibilities:
Oracle India Pvt Ltd is one of the leading software company which
primarily specializes in developing and marketing database software and
technology, cloud engineered systems and enterprise software products
particularly its own brands of database management systems.
Proven success executing successful cross-functional projects.
 SME and Acting Team Lead for Complex Migrations-ULA & APPS
(Monster & Managed Deals)
 SPOC for the team for all migration related contacts.
 Worked on projects like LTNT, Communication, and Stakeholders
Engagement.
 As one of the SME of the process I train the new associates in the
team and help them in solving their queries on spot.
 Allocation of work for the team and cross LOBs.
 Performing audits for the transactions processed by the team
members and providing the feedback on the same to improve the
individual’s and team quality.
 Conducting team meetings to discuss the updates on weekly basis.
 Hands on experience in R12 applications like (GMA) Global
Migration application tool, OKS Apps (Oracle Service contract),
sales order, Order management and Installed Base, IPM (Imaging
process management).
 Have Knowledge on flow of “Order to Cash” process, OKS (Oracle
Service Contracts), Contract renewals, Installed base License
Assignments and Migrations.
Conducting a detailed audit on documents related Migrations and
ULA (Unlimited license access).
 Handled queries regarding the migrations, contract renewal booking
from Business, Sales representatives, LOB counter parts and worked
on them till closure.
 Responsible for the complete Complex Migration process and
SPOC (Single Point of Contact) for the EMEA Migration Process.
 Handled the weekly, monthly business calls and handled quarter end
critical calls independently.
 Working for Global Countries and handle queries from requester via
phone & e-mail
 Have worked with IB team and resolved many issues within the
team that we face in booking orders.
 Have good knowledge in IB (Install Base) which contains customer
information in detail.
 Handling & closing escalation independently on process related
issues.
 Have strong analytical skills used in business for a variety of
operations

3. IBM India Pvt Ltd
Sr. Finance & Accounts Delivery
Executive in IBM BPO since
December 2012 – July 2014
Working as a Subject matter
expert in Accounts Payables
process including RTV.
The Process Involves, Handling
major supplier query and
Other Escalations and mail box
handling.
• Have checked to make sure the necessary documentation is included
in the Order Pack and verify that the information contained matches
the customer’s Purchase Order (PO).
• Reports that are delegated, one to ones, Team Meetings Minutes are
maintained in the tracker.
 Framing work direction & plan for associates after assessment of
capabilities.
 Preparing & presenting various weekly/monthly reports pertaining
to process/productivity.
 Preparing & getting signed off on Product Line documents.
 Preparing & getting signed off on Complex Calculations on
Migrations.
IBM India Pvt Ltd
Responsibilities:
IBM India Pvt Ltd is one of the leading outsourcing Unit which offers
services on various domains like F&A, Training, Banking Operations, etc
with High Customer Satisfaction.
Proven success executing successful cross-functional projects.
 Resolving exception.
 SME for Return to vendor (RTV) team.
 SPOC for all major suppliers.
 Preparation of weekly deck and QBR on Monthly and quarterly
basis.
 Part of Business calls on weekly basis and assisting clients on their
queries.
 Heading coaching calls for query management.
 Initiated process deviation and settled the process with 100%
accuracy.
 MIS reporting for all activity and reporting to Clients on BI-Weekly
basis.
 Have knowledge for Invoice Processing in SAP for AP (P2P)
 Worked on Parked and Blocked invoices.
 Created many Variant and Layouts in SAP for easy process.
 Handling 11 Generic mail boxes and providing timely resolution.
 Handling client’s inquiries and escalations.
 Processing the deduction and payment upload mass upload.
 Trained entire team on Excel.
 AP controls placed in major activities.
 Reconciliation processed every month with exception invoice and
RTV.
 Cross trained all and created backup for all activities.
 Preparing process maps and documents and getting approval from
client.
 Internal audits for the team members, with maintaining a high level
of accuracy, and auditing the rejected invoices for the team members
and store for RTV which comes under SOX control.
 Work allocation to the team members based on their skills and the
production strengths.
 Preparing payment and deduction upload and sending to client on
monthly basis.
 Sending remittance and open item report to major suppliers on

4. Declaration :
Place: Bangalore
(Christopher Jerald SM)
 Handling Vendor & Client queries through mails & Calls.
 Reporting back-log and generating other reports according to the
client’s & internal management requirements.
 Supporting the TL by Training new people on the Process/Domain
as part of the growth plan in order to ensure High E-Satisfaction.
 Customized various activities to make it more efficient and increase
accuracy
I hereby affirm that the information stated above is all true to the best
of my knowledge, belief and faith.