Novel technological possibilities enable a better communication and
knowledge exchange within collaborative networks. The paper indicates that
the potential of enterprise social network is by far not exploited yet. Although
systems are connected to each other, and the conditions for frictionless data
exchange are created, there is a lack of flexible possibilities to use the data
stock within the network efficiently and user-friendly. Chatbots provide a
possibility to meet this challenge. Nowadays, chatbots are used to improve
customer communication and simplify the daily routine in consumers’ lives.
Within collaborative networks, their use and benefits had not been fully
discovered yet. This paper examines current chatbot technologies and
implements a use case driven prototype to show the benefits of chatbots within
enterprise social networks for (internal) communication by smart combining
data across collaborative networks.