1. CHRISTEN ELLISON
Jacksonville, FL 32210 | 904-728-1439 | a.b.chris@comcast.net
EDUCAT ION
Associates Degree in Medical Insurance Billing and Coding
Orange Park, FL
Graduated: 01/2012
 Medical Insurance Billing and Coding
 S i gnificant Coursework: Computer Applications, Computer Applications for Medical Billing/Coding,
Medical T erminology, Medical Law and Ethics, Anatomy and P hysiology of the Body Systems, Medical
Office Management and Compliance, Introduction to Hospital Billing, Diseases of the Hu man Body,
Medical Finance and Insurance, Medical Insurance Billing, Introduction to ICD -9 Coding, Introduction
t o CP T Coding, Advanced CPT Coding, Third Party Payers, Pharmacology for Medical Billing and
Coding, and Abstract Case Coding/ICD -10
SKILLS & ABILITIES
 CPT Coding; ICD-9 Coding; ICD-10; Insurance claims processing including Medicare and Medicaid; Excellent
medical terminology knowledge; HIPPA Certified
 Excellent communication skills; Excellent customer service skills; Billing experience
 Proficient in Microsoft Programs (Windows, Word, PowerPoint, Excel, Outlook, etc.); Some Quickbooks
experience; Exceptionally accurate data entry skills; 40+ WPM; 10 – key by touch
EXPERIENCE
Customer Service Representative/Group accounts/Out of state
Florida Blue – Jacksonville, FL
2013 to Present
 Answer Phones
 Assist members and providers by verifyingbenefits
 Explain how claims processed for members and providers
 check claim status on out of state claims
 Update member’s PCPs
 Assist members on explaining their benefits
 Validating if the information on member submitted claims is correct and everythingis
in order
 Sends misroutes when needed
 Communicates with Host Plan to assist members
 Work as part of the NSA Complete Resolution Team
 CRT representative
 Knowledgeable with BlueChoice, BlueCare HMO, BlueOptions , and traditional
polices, CareCentrix, Prime Therapeutics, New Directions, EIP, ICB, APT, RBMS,
OCLI, NIA, Quest, Diamond, Siebel, Claims Repository, CMCA, Blue², PIMS,
Availity, WEBSO Trained
Data Entry Clerk/ Coder/ Receptionist
Medical Anesthesia Corp – Jacksonville, FL
2012 to 2013
 Answer phones
 Enter patient data into horizon system
 Post charges to accounts after data was entered
 Code charges brought in by doctors
 Calculate total price
 Scan charge sheets into electronic database
 Stamped and distributed mail
Front Desk Clerk
North Florida Ear, Nose, and Throat – Orange Park, FL
2011 to 2012
 Answer phones
 Check patients in and out
 Collecting payments for visits or payment plans
 Verify insurance using Availity and calling insurance companies
 Schedule patients
 Input patient information intoCerner database
 Scan ID and Insurance Cards

2.  Call in prescriptions
 Call patients for followups
 EMR
Medical Billing and Coding Extern
Hyde Park Medical Center – Jacksonville, FL
2011 to 2011
 Shadowed workers
 Pulled patient charts
 Assisted with scheduling
 Medical billing and coding
 Insurance verifications
 Call patients for followups
 Collections
 Diagnostic Coding
 Processed Medicaid claims
 Sent billing documents via EDI through Eclipse system and US Postal Service
Billing Clerk/Receptionist/Operations Clerk/Outbound Dispatch
AAA Cooper Transportation– Jacksonville, FL
2006 to 2014
 Enter costs of terminal into ledger for cash balancing/reconciliation
 Pull bills through cash for cash report
 Enter data into invoices which are sent out to the loading dock
 Code bills to appropriate door number
 Manifest bills to correct trailer
 File documents and sort mail
 Answer multi-line phones
 Provide excellent customer service
 Give quotes
 Scan bills and documents into electronic database
 Input unload reports for trailers
 Bill bill-of-ladings that are received
 Dispatch drivers