Slides for the 2010 Lucile Kelling Henderson lecture. University of North Carolina, 5th October 2010

2. Will the Internet kill institutions like libraries? Nature and scope of my research Some thoughts on what it all might mean Then let’s talk 1. 4. 3. 2. Agenda

3. Once upon a time, a librarian Director of Cultural Services Libraries Museum and archive Performing arts and cinema Parks and open spaces Sport Who was I?

4. 1991 - First public access to the Internet

5. Once upon a time, a librarian Director of Cultural Services 4,300 public libraries 20,000 terminals ($150m) 30,000 library staff trained ($30m) $75m to create digital services www.peoplesnetwork.gov.uk Director of People’s Network Programme Who was I?

6. Once upon a time, a librarian Director of Cultural Services New strategic government agency www.mla.gov.uk Director of People’s Network Programme Chief Executive of the Museums, Libraries and Archives Council Who was I?

7. Occasional consultant Who am I now?

9. Occasional consultant www.ucl.ac.uk/infostudies/research/ciber Senior Research Fellow “ CIBER research tells us the world as we knew it is being shattered and reassembled by the digital transition, and many of the existing paradigms are bust.” “ It seeks to inform by countering idle speculation, PowerPoint puff and uninformed opinion with the evidence and facts.” Who am I now?

10. Occasional consultant Senior Research Fellow Knowledge strategy in the networked society Chrisbatt.wordpress.com/ PhD student Who am I now?

11. Will the increasing importance of digital technologies and networks across society require new approaches to public policy formulation, implementation and delivery? New architectures New policy frameworks New professionals Knowledge and learning in 2050

12. Fragmentation Disintermediation Participatory culture One-stop 24/7 Digital determinism

13. Music, media, newspapers Utopia or dystopia? Professional uncertainty or professional protectionism? Digital determinism

14. Digital determinism

15. Widely accessible Highly successful Valued by users Unique tools of public policy Library: the Traditional model

16. Looking forward, not backwards Willing to try new ideas Adopted and adapted to technology UK public libraries

17. Skyline STATUS QUO PLUS

18. Competition Amazon/Abe iTunes On demand Wikipedia Google Technology On the move Social networking eBooks Bandwidth Aggregation Public Policy Learning Knowledge economy Globalisation Funding pressures Society Fragmentation The crowd Web has the answer 24/7 STATUS QUO 2.0

19. THE WORLD HAS CHANGED 60 hours 1,700 0 20 minutes 200,000+ +300 1850 2005 Cost of a book Periodicals Other media

20. If we did not have libraries, would someone invent them? Straw man argument

21. How would you sell the idea of a library to the people who have the money?

22. Museums Libraries Archives Universities Colleges Schools Public service broadcasters COLLECTING, CURATING, DISCLOSING CREATING SKILLING CONNECTING INTERPRETING CONNECTING POPULARISING PUBLIC KNOWLEDGE INSTITUTIONS

23. Museums Libraries Archives Universities Colleges Schools Public service broadcasters COLLECTING, CURATING, DISCLOSING CREATING SKILLING CONNECTING INTERPRETING CONNECTING POPULARISING Individuals and communities

24. That the delivery of public value through knowledge and learning based on the binary relationship between institution and user will become more and more ineffective and expensive as online channels become the preferred user choice. PROPOSITION ONE

25. “ Megaphones of informal learning ” Martin Bean Convergence = competition Who owns the third place? What is a museum website for?

28. That public value will best be achieved by strategic policies that treat end user value as the product of managed flows across institutions rather than as actions based on classes of institutions: the integration of unrelated institutions into a co-ordinated strategy . PROPOSITION TWO

29. Institutional architecure Value flows Exchange relationships

30. PUBLIC KNOWLEDGE Resources that enable people to understand and learn more about themselves and the world LEARNING The apprehension of knowledge to advantage Public policy Knowledge processes Boundary exchange

31. Methodology

32. Museums Libraries Archives Universities Colleges Schools Public service broadcasters COLLECTING, CURATING, DISCLOSING CREATING SKILLING CONNECTING INTERPRETING CONNECTING POPULARISING PUBLIC KNOWLEDGE INSTITUTIONS How to start a collective debate about knowledge institutions in 2050

33. PEST/SWOT TRIANGLE Shared value flows Boundary exchanges Target audiences Common policy and outcomes Partnerships already in play Mission overlap

34. NEW PARTNERSHIPS Your Paintings Public Catalogue Foundation

35. Public knowledge ecosystem model

36. PUBLIC NETWORK THEORY Organisation theory Policy science Political science Policy networks Policy communities Public network management

37. Hypothesis Ecosystem model Experiment Evaluation/outcomes Networking tool Network theory

38. The future value of libraries depends on much more than their relationship with technology Citizens and technology Other knowledge institutions Status within information society policy The coming revolution

39. Public value not recognised Lack of national coherence Private sector creep Failure to plan for radical change Immediate risks

40. 1. From technician to strategist From reactive to proactive

41. 1. From technician to strategist 2. The elevator pitch From reactive to proactive

42. 1. From technician to strategist 2. The elevator pitch 3. New partners, new approaches From reactive to proactive

43. 1. From technician to strategist 2. The elevator pitch 3. New partners, new approaches 4. USP that fits in with other components of the ecosystem From reactive to proactive

44. 1. KNOWLEDGE: the raw material of the future Economy development Personal well-being/happiness Creativity and imagination Social capital Discovery and understanding The knowledge revolution

45. 1. KNOWLEDGE: the raw material of the future Education is not enough Informal learning is lifelong Learning to cope and survive Learning just for fun 2. LEARNING: the engine of progress The knowledge revolution

46. 1. KNOWLEDGE: the raw material of the future Content first, institution second Partnering the crowd Inclusion and special needs 2. LEARNING the engine of progress 3. Knowledge must be presented to meet people’s learning needs The knowledge revolution

47. Engaging individuals and communities Knowledge strategy driving government Shared mission and values Inter-institutional architectures 2050: the Post-Digital Future

48. Leaders of the wider knowledge sector A mission to break down barriers to access Defining, managing, mediating Integrating knowledge and learning into everyday life, every day! From librarian to knowledge warrior

49. Leadership

50. Vision

51. Passion