1. CHRISTOPHER M. WHITCOMB
1465 Hooksett Rd Unit 376, Hooksett NH 03106
Christopher.Whitcomb@Comcast.net • 603-219-8015
PROFILE
Dynamic Service Technician with an extensive background in problem assessment and building strong
relationships through technical assistance, on site service and excellent communication.
Goal-oriented with strong leadership capabilities.
Creative, self motivated and detail-oriented problem solver.
CORE COMPETENCIES
• Streamlining processes
For maximum efficiency
• Utilize creativity and
Innovation to maintain
Maximum customer
Satisfaction.
• Team Leadership
• Training & Support
• Maintain a high level
of integrity in regards
to company security
policies
• Maintain standard of
excellence in customer
relations
PROFESSIONAL EXPERIENCE
AVI-SPL, HOPKINTON, MA 2012-PRESENT
Providers of integrated, end to end collaboration solutions that help organizations meet productivity challenges
while reducing their carbon footprint
SERVICE 1 TECHNICIAN
Assess, diagnose and work towards resolution of client issues with their integrated equipment.
• Provide on site service for many clients experiencing technical issues with their integrated rooms
• Maintain conference rooms, demo rooms and training rooms with routine preventative maintenance
• Work closely with integrated equipment such as Crestron, Extron, AMX, Polycom, Cisco, ClearOne and
Biamp Digital Signal Processors.

2. CHRISTOPHER M. WHITCOMB • Page 2
TECHNICAL SUPPORT ENGINEER
Assess, diagnose and work towards resolution of client issues with their integrated equipment.
• Provide Help Desk and on site support for our Exclusive accounts
• Maintain conference rooms, demo rooms and training rooms
• Work closely with integrated equipment such as Crestron control systems, Polycom Video Conferencing
systems and Revolabs wireless mics.
POLYCOM, INC – ANDOVER, MA 2008-2012
Providers of integrated, end to end collaboration solutions that help organizations meet productivity challenges
while reducing their carbon footprint
TIER 2 TECHNICAL SUPPORT AGENT

3. Assess, diagnose and work towards resolution of client issues with their Polycom video conferencing equipment.
• Maintain a high level of security in regards to company documentation and equipment as well as the
corporate network.
• Design creative and rapid solutions to common issues
• Educate peers and management on how these solutions would maximize departmental efficiency and
therefore, customer satisfaction
• Work directly with our Escalations, Engineering and Demo teams on Immersive Telepresence issues and
escalate accordingly.
• First member of team to receive the Polycom Unified Collaborative Communication Award for Innovation
• Spearheaded and implemented design of templates to streamline and expedite communication with clients
and partners. As a result, average time on email communication dropped from >5 minutes to <1 minute,
maximizing productivity.
• Provide high level customer service to Channel Partners, Polycom Field Engineers, Lead Installers and end
users
COMCAST, INC – MANCHESTER, NH 2005-2008
Provider of quality Television, High Speed Internet and Phone service delivered to homes and businesses across
the country
COMMUNICATIONS TECHNICIAN III
Deliver a superior experience and offer the best product and most customer-friendly, reliable service in the market
• Installation and service of Comcast products i.e. Comcast Digital Voice, High Speed Internet, Home
Networking, Business Class Internet and Business Class Digital Voice, Comcast analog and digital
television services.
• Troubleshoot customer equipment i.e. PC, televisions and home entertainment systems.
• Troubleshoot and maintain cable plant
WORKFORCE MANAGEMENT ASSOCIATE 2004-2005
• Dispatch for 3 product lines and up to 55 field technicians across the region
• Customer satisfaction through advance visit verification, troubleshooting and product consultation.
• Answer approximately 500 calls per week
U.S. CABLE − JOHNSTOWN, CO 2002-2004

4. CHRISTOPHER M. WHITCOMB • Page 4
Provider of High Speed internet and Digital Cable services to homes and businesses
UNIVERSAL TECHNICIAN
• Installation of Digital Television and High Speed internet services
• Conducted training classes on High Speed Internet installations and Internet navigation
• Setup and configuration of customer networks and Email accounts
EDUCATION AND CERTIFICATION BACKGROUND
High School Equivalent • State Department of Education, Concord, NH 1993
NH Army National Guard • Milford, NH 1993 – 2000
NCTI (National Cable Television Institute) • U.S. Cable, Johnstown, CO 2003
Certified Video Conferencing Engineer • Polycom University, Andover, MA 2009
Introduction to Crestron Certification • Crestron, Columbia, MD 2011
DMC-E Certified • Crestron, Atlanta, GA 2012
AWARDS AND ACHIEVEMENTS
UCC Award Recipient, Polycom, Inc, November 2011
Nominated by peers and selected by executive management from a global field of nominees in the
category of innovation.
•
STAR Award for Outstanding Customer Service, Polycom Inc, July 2011