CSLRESUMEV4

CHRIS S. LILLEY
727-277-4854 | chris.lilley@outlook.com | Fort Lauderdale, FL
To Whom It May Concern,
I am Pursuing a challenging career where I can utilize my abilities and originality,
encounter fresh ideas, expand my work experience, become skilled at new tools, and
achieve shared goals. Seize the opportunities allowing growth, both personally and
professionally.
I have extensive professional experience with corporate projects in various
industries including information technology, software, and telecommunications. An-
alyzing and reporting financial, market, and pricing data utilizing various applications. I
am able to use such analysis for predictions, modeling, and the mitigation of potential
risks.
I have been employed by two Fortune 500 companies. I am able to telecommute
to work extended hours and participate in global calls and presentations for various time
zones. I am a team player to achieve department goals and provide creative solutions.
Enjoy being challenged with new assignments to expand my knowledge in a range of
software systems. I am flexible to the opportunity to be cross trained within lateral
departments to increase my value as well as my knowledge base throughout the
organization.
My ability to communicate, coordinate and facilitate results is showcased daily as
I juggle the managing of incoming requests while never compromising quality or
performance. My experience, training, and personality will go hand in hand with the
qualities and skills that you are looking for in a candidate. I am detail oriented,
organized, and perform well in high-stress situations. I deal daily with a multitude of
tasks that require logical thinking, decision making, follow through and the ability to
prioritize. I take pride in a job well done, I’m a quick learner, and will be a valuable asset.
I look forward to the opportunity for an interview.
Sincerely
Chris S. Lilley

CHRIS S. LILLEY
PROFICIENT TECHNICAL SKILLS:
 Microsoft Office: Access, Word, Excel, PowerPoint, Outlook, Visio, Pro-
ject, InfoPath, Live Meeting, SharePoint, & Internet Explorer
 Microsoft Operating Systems: Windows Vista, 7 & 8
 Microsoft SQL Server: Management Studio, Visual Studio, SQL Server
Integration Services (SSIS), & Extraction Transformation and Loading
(ETL )
 Intuit: QuickBooks, Quicken, & TurboTax
 SAP: Business Information Warehouse (BW), Business Explorer (BEx),
Business Objects, Business Intelligence/Web Intelligence
 Project Methodologies: Software Development Life Cycle (SDLC): Agile
(Scrum) and Waterfall, and Lean Six Sigma
 Telecom Expense Management Software (TEM): Contracts, Invoice Pro-
cessing, Provisioning & Ordering, and Inventory Modules
PROFESSIONAL EXPERIENCE:
DHL Global Forwarding 2015
1801 NW 82nd Ave Doral, FL Sales Incentive Support Analyst
 Manage and assist our U.S. sales force with preparing, finalizing and
delivering a timely and winning portfolios.
 Work in collaboration with our product and financial teams to ensure
our best pricing is presented in each proposal.
 Collaborate with our global bid teams in other regions.
 Provide ongoing direction and vision to all contributors throughout the
request for quotation (RFQ) process.
 Liaise with sales and product management respective to present and
future opportunities.
Calero Software 2013 - October, 2014
Windstream Communications
Paetec Telecommunications/Pinnacle Software
1565 Jefferson Rd Rochester, NY Product/Project/Business Consultant
 Participated in a Telecom Software request for proposal and proof of
concept while employed at Citigroup. After Citigroup selected
Windstream/Paetec for their combination of Enterprise Application
Software (EAS) and Software as a service (SaaS) TEM software
provider, recruited by the company as a consultant dedicated to
Citigroup in support of the transition to Windstream’s TEM application,
Pinnacle.
 Windstream sold their Telecom Expense Management Software
division Pinnacle Software to an investment firm which then merged
Pinnacle with two other telecom software companies Movero and
Veramark creating one legal entity calling it Calero Software.
Achievements & Accomplishments:
 Implemented new software that produced cost savings, reduced
invoicing errors, and accurately allocated operating expenses.
 Developed an ordering module that reduced inventory inaccuracies,
maximized data relationships, and order efficiency.

CHRIS S. LILLEY
Project Implementation:
 Instrumental Project Leader for the TEM execution of Citigroup‘s
global locations and corresponding telecom vendors. Utilizing
SDLC Agile and Waterfall as well as Lean Six Sigma approaches
to implement the Statement Of Work (SOW).
 Quickly became a Subject Matter Expert (SME); lead in the
facilitation of global functional software product requirements.
Decided on and tested crucial custom software configurations
and enhancements that were implemented throughout the entire
Pinnacle base system. Identified Citigroup’s in-country business
specifications and incorporated them into the global criterion or
found working solutions to meet the need.
 Trained Citigroup employees on the software throughout the
implementation progression and the gathering of countries
essential procedures, inventories, account structures, and vendor
invoice facts and imbursement information.
 Authenticated, mapped, and populated Citigroup’s global telecom
data to new tables including; vendors, accounts, circuit inventory,
buildings, invoices, and financial allocations.
 Created tracking and reporting mechanisms for Key Performance
Indicators (KPI) and Service Level Agreements (SLA).
 Troubleshooted vendor invoice data formatted in EDI, TXT, CSV,
XLS, and PAPER to be used to build software translators/readers
for monthly invoice processing, which required initiating
communication and negotiation between the vendor and customer
to agree on account structures and invoice interpretation.
 In depth understanding of invoice categorizations; usage, taxes,
reoccurring and non-reoccurring costs, USOCs, service and
account level charges, other charges & credits, and discounts.
Production Support:
 Transitioned and continued to support 9 countries and more than
150 vendors to a production steady state over the period of one
year this is consisting of invoice processing, telecom ordering,
inventory maintenance, contract rate and invoice and invoice to
inventory reconciliation, disputes, and reporting.
 Answered, delegated, and mitigated trouble tickets for Citigroup
specific issues regarding Procure To Pay (P2P), financial
approvers, software bugs, complex hierarchical inventory
relationships, and invoice disparities. Oversaw the Change
Management process.
 Acted as liaison between Oracle developers and customer for the
prioritization and customization of Citigroup Provisioning and
Ordering tool including development requirements, custom
Graphical User Interface (GUI) forms, User Accpetance Testing
(UAT), and releasing into the production environment.
 Directed the automation of global reporting by combining
invoice/inventory data, invoicing/inventory trending, disputes,
inventory, accruals, invoice tracking, and early pay discounts.
 Improved the base applications dynamic redistribution of
unallocated costs and the shortpay and payback of vendor
disputes. Instructed on the modification of tables for the
calculating and tracking of Citigroup and vendor contractual
arrangements to attain early pay discounts.

CHRIS S. LILLEY
CitiGroup 2010 – 2013
3800 Citibank Center Tampa, FL TEM Analyst
 Made a significant impact on the financial accrual process by taking
invoicing data and developing a true-up to actual expenditures.
 Created reporting mechanisms to bring visibility to expenses that were
previously unknown and that were critical to cost and inventory
reductions.
Global Voice Operations (Voice & Data Communications)
 Performed vital data mining required to identify cost saving
initiatives, dependencies, associations, and inconsistencies in the
datum; along with succinctly imparting those statistics in charts
and graphs.
 Advanced into a SME concerning Citigroup‘s third party TEM
provider, Tangoe Inc. Adept with Tangoe‘s Front & Back End
Systems, thus acquiring an aptitude that allowed me to launch a
global reporting platform.
 Critical interaction with various global Citigroup branches and
subdivisions affected by and involved in telecom reporting such as
Accounting, Audit, Engineering, Financial Control, Procurement,
Accounts Payable, and Provisioning. Systematized a global
SharePoint with an email distribution list of Citigroup and their
Business Subsidiaries Employees. Taught through LiveMeetings
and Conference Calls to educate global recipients on the details of
the above newly defined global standards and to gather further
requirements to construct Adhoc analysis.
 Created, administered, and maintained Microsoft SQL Server and
Access databases along with SQL Server Integration Services
(SSIS) and Extraction Transformation and Loading (ETL) for
analyzing millions of telecom records with hundreds of distinct
data elements which included invoicing, billing and topology
inventories, ordering and provisioning, audit optimizations and
recommendations, contracts, and disputes. Utilized this data to
standardize and institute a foundation of globalized data and voice
reporting which allowed for intricate, concise, and comprehensive
analysis that is still used to oversee expenses as well as
forecasting, accruals, and budgeting. This reporting included built
in flexibility and capacity to accommodate growth in projected
monthly spend across Citigroup’s Global Data, Voice, Wireless,
and Maintenance Telecommunications Network.

CHRIS S. LILLEY
Tech Data Corporation 2004 – 2009
5350 Tech Data Dr. Clearwater, FL Analyst
Structured and operated Microsoft Access and Excel, Business
Warehouse, and Business Explorer; to analyze, coordinate, report, and
summarize.
 Lead marketing research and presentations that assisted the
company’s executives in making vital decisions on logistic costs and
product pricing and placement.
 Saved the company money by modeling various sales compensation
plans to reduce corporate costs at the same time to maximize sales
initiatives.
Accounting Department: Accounting Analyst
 Calculated, analyzed, and superintended sales compensation for
over 300 employees, executed in excess of 60 unique
compensation plans. Adhered to strict deadlines and a two week
processing period on a monthly basis. Worked directly with Sales
VP’s, Directors, Managers, HR, and Budgets.
 Modeled alternative payout components and variations to current
strategies based on executive wants or departmental
recommendations. Determined company and employee impacts
for those probable changes.
 Reported to Sales and Accounting executives on the distinctive
plans and elemental dollars, margins, and results of
reimbursements in relation to the company‘s profit and losses.
 Investigated and communicated on adjustments and their effect
on corporate bonuses through analyzing the unadjusted and
adjusted dollars, attainments, and margins.
Purchasing Department: Pricing Analyst
 Analyzed and implemented customer and vendor pricing based on
validated criteria. Vendor pricing may be applied to either a class
of product lines or their separate items. Customer pricing centered
around a customer‘s sales performance, contract, or participation
in a providential program.
 Evaluated traditional pricing to secure continued profitability.
Assessed requests for new pricing confirming suitability and
particularly outlining financial benefit to the company before
instituting a specific price.
Sales & Marketing Department: Competitive Intelligence Analyst
 Probed Marketing data research and modeled based on market
and industry trends, corporate targets, competitive analysis, and
internal division conditions.
 Conducted monthly high level executive presentations and
reporting pertaining to competitive and market research
conclusions and potential corporate proposals based on collected
intelligence.
 Query competitive data to link patterns and formulate connections
to postulate possible implications that may have significant
economical outcomes.

CHRIS S. LILLEY
PODS 2004
5585 Rio Vista Dr. Clearwater, FL Customer Service/Sales Rep.
 Went over and above by writing a customized call script to enforce a
quality control mechanism that ensured call uniformity, accurate
information gathering in a standard sequence, in addition to providing
critical instructions that reduced future errors and confusion thus
consequently scoring nearly perfect repeatedly on all call
monitoring..
Customer Service/Sales Call Center
 Received local sales, long distance sales, customer care, and
escalated calls, which needed extensive solutions. Connected, on
customer’s behalf, with their corresponding franchise location and
finance group to guarantee appropriate resolutions.
 Consistently sold additional services and/or equipment.
Contributed to training new representatives. Progressed to their
customer escalation group; trained to handle customer grievances
and to find reasonable solutions within the company’s parameters.
IDT Corporation 1998 – 2003
American Fone Network Hallo Telephone Service
Phoneanywhere
1715 East Bay Dr. Suite C Largo, FL Manager
Managed all three privately owned international telecommunication
companies partnered with IDT Corporation, Newark, NJ. American Fone
Network, Hallo Telephone Services, and Phoneanywherewere were
dissolved.
 Increased revenue and customer base through marketing and
advertising campaigns.
 Managed a variety of minutiae to run a successful small international
communications business.
Management:
 Responsible for the leadership, management, and human
resources of up to ten employees. Established policies, regulated
employee payroll, and in charge of team/employee development.
 Devised and engaged the company’s customer and billing
Access databases and Internet websites. Sustained their
computers, servers, and network.
 Accountable for customer service satisfaction, attended to
escalated calls, and initiated viable settlements to discrepancies.
Sales & Marketing:
 Diligent in increasing sales through numerous marketing and
advertising endeavors.
 Produced and designed; advertisements, posters, flyer’s, monthly
newsletters, email and fax solicitations, and telemarketing kits.
Billing:
 Billing administrator; computed, charged and processed
customer’s Mc, Visa, Amex, and/or ACH payments. Generated
and distributed customer statements.
 Handled client billing disputes and supervised collections in
pursuit of delinquent accounts.

CHRIS S. LILLEY
Accounting:
 Persistent in reducing overhead, in control of paying business
bills, tax preparation, company purchasing, and inventory
maintenance.
Training:
 Developed a training program to integrate Sales, Customer
Service, Products and Services, Collections, and Computer
training.
AVAILABILITY & TRAVEL:
 Available immediately.
 Open to moderate traveling 25-50%.
EDUCATION:
 Some College
 Community Christian High School Graduate | May, 22 1992 | Seminole,
FL
CORE COMPETENCIES & QUALIFICATIONS:
 Personal dictum: architect a plan and then execute the details.
 An independent thinker with a natural curiosity, desire to learn, and
improve oneself through self-education.
 Recognize that it takes interdependent cooperation to achieve common
goals, always we and not just I.
 Thinks out of the box, a contrast to standardization, and knows that
solutions to opportunities are sometimes a matter of perspective.
 Capable of discerning and comfortable in asking for help when
necessary.
 Patient negotiator between diverse parties to reach a Win-Win
compromise.
REFERENCES:
 Written PDF References available upon request.
 Present at time of interview.
WEB PROFILE & ID:
 Linkedin Profile: https://www.linkedin.com/pub/chris-lilley/17/555/b79
 Skype ID : Chrislily73

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