1. CHRISTOPHER HINDS
IT Manager (Operations | Infrastructure | Team Management)
Great Missenden, Bucks, HP16 0EG | H: 01494 865750 | M: 07955 890625 | E: chris@chriscoproductions.com
Expertise delivering key IT infrastructure, maintenance & policies | Promotes innovation: delivers efficiencies, enhanced
services and solutions | Sets up networks and Wi-Fi on-site | Maintains networks and manages security configurations
Profile
Extensive technical and system management and support expertise; possesses a proven track record providing IT and
technical support across large in-house and on-site teams. Internationally experienced IT Manager; career demonstrates
internal promotion, enhanced responsibilities and the ability to adapt to change. Provides IT training and infrastructure
support; champions innovation and IT development in-line with stakeholder and business needs.
Adopts a consultative and solution led approach to multi-faceted and disciplined clients. Promotes and implements
continued improvement strategies to drive operational efficiencies and enhance user experiences. Takes ownership of
budgets, reporting structures and has a naturally inquisitive approach to problem solving. Delivers measurable outcomes
and results within set timescales and excels in fast-paced, changing and dynamic environments.
Key Skills
§ Identifies, recommends, implements and supports IT
solutions for internal and on-site teams.
§ Expertise of configuring and installation of hardware
including servers and network equipment.
§ Manages, supports and trains (mentors) multi-
disciplined teams – monitors performance.
§ Provides administrative and security configuration for
mobiles, systems, networks and servers.
§ Prepared all devices for use currently supporting up to
800 onsite crew within a production company.
§ Installs and integrates new server hardware and
applications, specifies system requirements.
§ Enthusiastic and energetic: champions and promotes
new technology to support business goals.
§ Consistently delivers expert administrative and
technical support to varied clients.
Employment History
NEW REGENCY PRODUCTIONS March 2015 – Present
IT Manager (Projects based in the UK, SPAIN, MALTA)
§ Primarily responsible for the effective management and coordination of all activities and operations for the IT
division and rolling out / maintaining hardware, software, network, Mobile Devices and PC/Mac administration.
§ Overseeing and training crew members, accurately monitoring performance and network infrastructure to ensure
process, systems and procedures meet studio requirements.
§ Maintaining servers and network equipment, providing complex administrative support to internal and external
teams.
§ Installing and integrating new server hardware, applications and ensuring robust network security and connectivity.
§ Configuring and delivering MAC’s / PC’s and Mobile Devices to users – managing the devices with endpoint
management (SCCM – JAMF Casper).
§ Effectively managing and scheduling user requests, resolving a variety of issues reported and delivering solutions.
§ Promoting best practice in relation to management, control and the monitoring of server infrastructure.
§ Maintaining firewalls and Internet VPNs.
§ Responsible for accurately managing and controlling internal costs in-line with agreed budget.
§ Providing key stakeholders and senior management teams with recommendations to enhance service, security and
infrastructure.

2. Employment History Continued
JOHN LEWIS September 2011 – March 2015
Technical Support Executive (High Wycombe Branch)
§ Successfully promoted from Sales Assistant / Product Trainer to Technical Support Executive
§ Operated as first point of contact for all IT training, infrastructure support and IT developments within the branch.
§ Developed a high level of product, system and infrastructure knowledge to ensure that all enquiries or issues are
resolved in the minimal timescales and to a high quality.
§ Planned and scheduled activity to ensure a balanced approach to requirements / needs within the branch.
§ Built and sustained strong relationships with colleagues, management and key stakeholders.
§ Chosen to present on a video on the John Lewis website, compiled the PowerPoint presentation for the Managing
Director to use during the AGM (awarded a bonus) and successfully created a new booking system.
§ Managed and controlled IT incidents and queries until a resolution was implemented.
MAVEN RESEARCH August 2010 – September 2011
Customer Service Advisor
§ Predominantly responsible for conducting market research for companies including, Citroen, Peugeot, Mercedes,
Yorkshire Water, CPP and Transport of London.
§ Conducted telephone research with customers; ensuring an efficient and professional service at all times.
§ Ensured all customer calls are handled in an articulate, calm, confident and empathetic manner.
§ Accurately carried out all administration duties relating to the role and efficiently logged all market research data
onto in-house database.
Other Information
CRISCO PRODUCTIONS January 2006 – Present
www.chriscoproductions.co.uk
Owner
§ Successfully launched and operated a mobile disco catering for varied events including securing a regular residency in
Wembley, Events Management and DJing at Claridges.
§ Delivered full event management services for John Lewis and Waitrose during their 25 year anniversary function.
§ Providing entertainment at Weddings, Private Parties, Charity Events, Local Schools and Sports Clubs.
§ Built up a wide range of music and a range of lighting displays including, laser, strobe and smoke effects.
§ Responsible for the development of all marketing channels; built and designed company website, developed social
media channel, including Facebook and Twitter and used “word-of-mouth” to promote the brand.
§ Effectively handling all bookings; ensuring client music and lighting requirements are clearly understood and met.
§ Liaise with venue to establish terms and conditions, health and safety, insurance requirements and specific needs.
§ Aiming to provide a truly personal service, Crisco Disco has achieved a high rate of referral and repeat bookings over
the past four years.
Education and Qualifications
AMERSHAM & WYCOMBE COLLEGE, Amersham 2009 – 2011
BTEC National Diploma in Music Technology – Distinction
Modules Included: Sound and Microphones, Studio Production Techniques, Sampling and Synthesis Techniques, Event
Management (currently receiving merit and distinction grades)
MISBOURNE SCHOOL, Great Missenden 2004 – 2009
8 GCSEs including Mathematics and English
ICT (Computer Technology)
References available upon request