1. CHRISTOPHER P. GOMEZ
(619) 368-2736
EMAIL: Christopher_Gomez@yahoo.com
Operations Manager
 Dedicated and technically skilled business professional with a versatile administrative skill set developed
through experience as a leader in both the service and retail industries and as president and director of a non-
profit corporation.
 Excel in resolving employer challenges with innovative solutions, systems and process improvements
proven to increase customer satisfaction, productivity, efficiency, and the bottom line.
Key Skills
 Customer service
 Leadership
 Operations Management
 Employee Development
 Team-building
 Quality Assurance
 Communication Skills
 Sales Analysis
 Business Development
 Recruiting & Training
 Conflict Resolution
 Inventory Management
 Expense Reduction
Experience
KAHOOTS PET STORE
2009 to PRESENT
Assistant Manager, 2014 to Present
Supervisor, 2009 to 2014
Results:
 Part of the management team for three new store openings
 Exceeded sales quotas consistently
 Interviewed, trained, and developed various employees
 Helped to establish 'Kahoots' culture- high level customer experiences, by offering personal one on one
customer service, selling high quality products and the best product/ pet knowledge in the industry
 Won numerous company and store sales competitions
 Promoted to assistant manager at a struggling store and in less than a year have recorded 10% + growth in
all catergories (revenue, profit, etc...)
EL CAJON CLEANERS; DRY CLEAN IT ONLINE LLC. El Cajon, CA 2000 to
2009
Operations Manager, 2000 to 2009
Customer Service Representative, 2000
Promoted within 4 months to Operations manager, culminating responsibility of directing all plant functions and
supervising a team of six employees.
Results:

2.  Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate
increased responsibilities necessitated by staff reductions.
 Decreased plant expenses 15% by pioneering a new paradigm in dry cleaning systems and developing and
implementing processes for this system to increase productivity and cost-effectiveness.
 Interviewed and trained over 30 employees.
 Utilized multiple marketing strategies to develop and maintain a solid customer base.
 Created and maintained e-commerce website for customers to order dry cleaning pickup services.
SAN DIEGO TRADITIONAL LATIN MASS SOCIETY, San Diego, CA 2001 to 2009
Assistant Sacristan 2001 to 2004
Sacristan 2004 to 2008
Member, board of directors 2006 to 2009
President, board of directors 2007 to 2009
Repeatedly promoted during 8-year tenure with San Diego Traditional Latin Mass society, a non-profit religious
corporation, culminating in final responsibility as president.
Results:
 Supervised recruiting, training, and scheduling servers, ordering and maintaining inventory of supplies, and
managed operations for the preparation of all liturgical functions.
 Presided at meetings of the board of directors, supervised and controlled the affairs of the society, and
participated in the financial, operational, and policy-making decisions of the society.
 Successfully initiated negotiations with the Bishop of San Diego, culminating with the bishop granting St.
Anne’s Church as a personal parish for the Traditional Latin Mass.