Chris Forehand
- Chris_Forehand@hotmail.com
Agile Program / Project Manager
Innovation / Problem Identification and Resolution / Team Leadership
Offering extensive expertise in strategic quality ownership and end-to-end project execution.
SUMMARY
 Program and Project Manager (Agile) for ten (10) years in the areas of - Core Windows, Supply Chain
Management, E-Commerce, Mobile / Telecommunications development and sales deployments, and full Web,
Product, SaaS releases – End-to-End Delivery KPI metrics with full leadership and partner engagement.
o SCRUM, Modified-Agile, Waterfall using TFS / Visual Studio tools – processesdeployments in Sprint
deployment cycles proven with 15+ years direct leadership in these processes deployments with worldwide
partners.
o Business and Technical documentation, reviews, designs, procedures leading end-to-end closer on projects
o End-to-End project ownership tracking projects though lifecycle: BRD to implementation working with all
stakeholders and cross-group interaction with product goals to ship a unified solution with minimum code
churn.
o 19 years’ full time Microsoft Employee leading large projects, evangelizing with partners, manager, and
VP project status.
o Supply Chain, Microsoft Store deployments: CRM, BI, TFS, WEB / Ecommerce systems, SQL including
coordinating with Marking, Sales, SLAs,Partnersrolling status up to for deployment Go/NO GO meetings.
 Project / Program Manager skills – tracking full deliverables and closer on deadlines, capturing meetings and
driving for conciseness on optimal delivery dates with stakeholders
o Data analysis, telemetry analysis, with recommendations on best course of actions for engineering and
business.
o Skilled in scope, time, cost, risk, quality, integration, procurement, human resources and communications:
15 years.
o Database and hands-on: SQL, Big Data, Big Analyzing / telemetry data analysis, predictive data analysis.
 Extensive cross-group / companywide communications, partner management, full end-to-end product release
communications.
 Leader – leading people, processes, procedures to closer at Microsoft (including Press trips, Marketing trips,
Marketing events as well as Technical events, larges team reporting to me – 48 UAT methodologies and
documentation
o FTE and 37 contingency staff local and worldwide / offshore).
 Cross disciplinary skills and experience – Project lead, IC, Technical (SaaS), Marketing, Sales, Business
deployment.
o Insurance domain experience – GL, P&C, Insurance in-house and customer applications
o Project plant electrical engineer experience in control systems
o Technical accountmanager (TAM) – 20+ yearsworld-wide Fortune 100 / 500 (Intel, Dell, HP,Ford, Disney
– BRD to Technical deployment solutions, BI, helping enterprise sales / marketing close client goals)
o Unified communications project manager – deploying full solutions for Crestron, Polycom, Smart
Technologies – AV,VTC,world-wide video conferencing systems (Lync,Skype for Business, OEM/ODM
deployments hardware – Intel, Dell, HP)
o New business development – start-up – 19 people (Managers, 16 person sales team, full LLC Brick and
Mortar deployment – including managing TV and Radio advertising campaigns, marketing, and Sales
Manager skills)
Professional Skills (PM, TPM,
TAM)
Special Skills Technology Knowledge
Direct world-wide partner and
customer engagement – enterprise to
consumer – leading projects, services
end-to-end (20+ years)
Consumer to enterprise level – dealing
with difficult situations, negotiating
solutions, closing on customer goals in
360 closer metrics, Complete Partner
Management
Extensive Microsoft Product
Knowledge: Word, Excel,
PowerPoint, SharePoint, Azure,
Visio, Project, Visual Studio, TFS –
Team Foundation Server,WTT

Manager – Direct world-wide hiring,
Leading teams up to 70+ people – on
and off-shore, mentoring, teaching,
handling difficult employees, legal
issues (20+ years – PM,QA, Sales)
Develop scope, requirements, project
plan, test plan, documentation,
commitment dates,reviews, and
approvals for all required project &
documentation (API,UX, UI,
process/procedures,Hardware,
Software and Software as a service,
On-Prem and/or Cloud)
OS Knowledge: Windows 2000, XP,
7, 8.1, 10 – Product Design and
Deployment Manager (TPM,QA)
Mobile Core development to UX
deployment knowledge.
Embedded technologies, Appliance
PC closed system knowledge
Develops new concepts/methods for
cross functional initiatives.
Recognizes/pursues alternative
methods (20+ years)
Extensive worldwide working
relations: OEM, ODM, IHV,ISV
hardware (consumer and enterprise)
(Intel, HP,Dell, IBM, Sony – across
all market segments helping develop
1.0 products, OS to Hardware working
preloads, Appliance PCs, etc.)
Code: C++, C#, HTML5, .NET,
Scripting, Microsoft internal tools.
Full end-to-end knowledge in all
Microsoft code check-in processes,
producers (sprints in Agile and
Waterfall processes)
Quality & Problem management
experience (20+ years)
Bluetooth, Secure Digital, and other
add-on device classes (HID,wired or
wireless) development and test
development work- direct with
partners and BQRB Board
Digital Content Control to Web –
Globalization and localization,
payment systems, CRM, BI processes
Design, Implement, Execute of
Processes, Procedures,KPI
measurable metrics – personal,
product, SaaS (15+ years)
Core PC Hardware Knowledge,Power
Management; Microsoft Windows
Core OS interactions with APM,
ACPI,BIOS to OS Boot knowledge
(EE side, Firmware, bootstrapping,
API calls, to UI)
Enterprise E-Commerce deployment
(complete Supply Chain Management
deployment knowledge implanting
multiple store deployments with
Cloud / On-Prem deployment super
structures,tied together)
Diversity with many different
cultures, processes,and procedures,
in leadership and IC roles (20+ years)
Strong architecture,development,
implementation, and usability (UX)
design and testing devices: tablet,
laptop, and wireless hardware
Live and Streaming Audio / Video
including Skype for business / Lync
core technologies with Unified
Communication products, services,
SaaS deployments with partners
(Crestron, Polycom, SMART,
Cameras,etc.)
Extensive account management skills
(20+ years)
End-to-End consumer electronics trade
show demos
Analyzing data, Telemetry with
Excel, MS CRM Dynamics, plugins,
salesforce like tools
PROFESSIONAL EXPERIENCE
Hellenic Ship Supply, IT - Tampa, FL Jan. 2016 - Present
Project Manager – End-to-End Agile Deployment (Contract)
 Build processes and procedures for deploying secure VPN and Payment website for marketing campaign during
deployments.
o Deployed in-house Ethernet and Public large scale IP access point for business helping deploy main
software using as UAT testing deployment bed before going live.
 Drove standups, implement Agile into team (was running in waterfall process),drove meetings, direct people and
processes closer on deployment campaign goals
o Business and technical document requirements in traditional program / project manager full lifecycle
deployment (Risk vs. Cost impact, best course of action, deployment techniques analyzed and proven in
UAT environment with VP status.
 Drove report processes, communication company and partner communications in daily deployment work
 Help test development drops end-to-end filling bugs in JIRA and verifying code to UI partner integration
requirements
o SharePoint business requirements sign-off and full process / procedure development for deployments

Microsoft Corporation,Washington 1993 – Nov. 2015
Sr. Program Manager, Unified Collaboration Solution Team (09/2013 – 11/2015)
Microsoft LRS Team managed overall deployment processes and procedures while integrating the ODM and IHV partner
experience with other collaboration solution teams
 Managed ODM account development by working with many ODM account stakeholders to develop the hardware
and software for the Lync Room System (LRS) Microsoft and partnering ODMs deploying product with software
solution (OEM hardware, Partner and Microsoft API implementation, to UX/UI change requests – Balancing
business and QA requirements)
 Included: hardware, software, and web deployment work releasing builds to web.
 Digital Content to Web
 Worked with all Skype, Microsoft Office, MSIT, and OEMs and other partners to deploy development solutions –
via in person, VTC, and email communications to close on Microsoft business and partner deliverables. (including
Microsoft and partner forums technical and deployment partner support – from web to internal technical forums to
close business goals faster)
 Extensive status updates in forms of Dashboard,Scorecard, “dogfood” metrics status rolled up to stake holders and
management.
 Drove SCRUMtest meetings, built new team processes,injecting a team-wide visible role while ensuring processes
stay focused on scope of projects and built test team initiatives enabling better group-wide collaboration.
 Extensive report generation, tracking team processes,document consolidations while injecting efficiency strategies
and driving team wide goals to closer. Functional specifications reviewed, and implemented (Crestron, SMART,
PPI, etc.).
 Built cross-team communication and new processes for collaboration enablement (Waterfall to Agile project
development).
 Process and Project tools utilized SQL database tools to full development deployment tools: JIRA, Confluence –
Zephyr, Product Studio, Visual Studio (VS2012).
Sr. Program Manager, Windows Phone, ODM Onboarding Device Team (06/2013 – 08/2013)
Microsoft Windows Phone Deployment Team Managing ODM and Windows Development for Phone Deployment
 Managed ODM account development by working with many ODM account stakeholders to develop the hardware
and software for the Windows Phones ODMs deployed. (OEM hardware, Partner and Microsoft API
implementation, to UX/UI change requests – Balancing business and QA requirements)
 Worked with Windows Phone Team to build new accounts and built new team processes,injecting a team-wide
visible role while ensuring processes stay focused on scope of projects and built test team initiatives enabling better
group-wide collaboration.
 Extensive report generation, tracking team processes,document consolidations while injecting efficiency strategies
and driving team wide goals to closer. Functional specifications, reviewed, and implemented (Qualcomm, HTC,
HUAWEI, NOKIA, etc.).
 Built cross-teamcommunication and new processesforcollaboration enablement working in SCRUMand Waterfall
project cycles, PowerPoint, SharePoint status updates.
Sr. Program Manager, MS-CIS Division, Digital Supply Chain Team (09/2012 – 03/2013)
Development Team for Digital Enterprise Ecommerce Deployment
 Helped manage the test processes while being a solution provider in many key team wide initiatives to help the
group leaders organize and make the team run more efficiently and effectively in the MS-CIS areas. The group
developed digital content and owned producing all the enterprise level backend of www.microsoftstore.com
worldwide operations, including brick and mortar integration physical store linked content (Digital Ordering,
MagTec Reader with VISA, MC, AMEX for Secure Ordering, SQL and Cloud BI integrations, Sales Campaign
analysis for weekend and monthly sales, Flash reports to VPs, store deployment logistics)
 Extensive Operations Store Deployments knowable, managing multiple deployments, direct and indirect
management, including many special deployment campaign projects at Sr. VP level (team of 40 direct and 100+
indirect working relations not counting countless partner communications on and off site, Dynamics CRM, ticket
resolution for Tier 2, 3 deployment issues)
 I directly lead deployment parts for GO/NO GO meetings and pulled together Scorecard / Dashboard reviews for
direct deployment leads, VP weekly reviews, cross-group PowerPoint, and SharePoint status updates).
 Each area of team,I co-manage SCRUM test processes and procedures to build sustainable long-term solutions the
leaders did not have time to focus on. This included planning and running team wide events, running meetings,
presenting, closing on business goals with data gathering (BRD’s,Functional Specs,testautomation Azure software
global integration into team wide harnesses.

 The team’s operations and procedures directly went live daily for worldwide solutions for Microsoft’s ecommerce
solutions.
Test Manager, MS Store – Supply Chain Management Store Deployments (03/2011 – 08/2012)
 Managed the SCRUM test processes while being a solution provider in many key customer facing experiences and
enterprise wide operations that run all MS Stores.
 Includes: Individual store operations software and hardware, product sales customer experience’s, and complete
enterprise level software and hardware operations for current and rapid expanding store openings worldwide.
 Daily development to implementing business review designs and functional specifics with direct ownership for
deployment on many brick and mortar store deployments impacting physical stores as Microsoft ecommerce and
partner / customer solutions.
 Managed a 20+ on-site SDET contractor team and 10 overseas SDETs to validate key applications that deploy to
the existing and expanding MS Stores. This included all the front of store applications, back of store applications,
and “Cloud” / Enterprise backend.
 I directly lead deployment parts for GO/NO GO meetings and pulled together Scorecard / Dashboard reviews for
direct deployment leads, VP weekly reviews, cross-group PowerPoint, and SharePoint status updates).
 Communicated directly with partners on all customer facing, back of store operations, to enterprise control of all
stores.
Earlier Microsoft jobs (1993 – 2011)
 Managed product releases and lead multiple project deliverable simultaneously.
 Owned SCRUM meetings, managing issues (bug) stats / “burn-down” charts, dashboard status management
meetings, and pulled together Scorecard / Dashboard reviews, cross-group PowerPoint, and SharePoint status
updates.
 Communicated directly with many ODMs,OEMs,IHVs and ISVs on daily basis, cross-company communications.
 Extensive end-customer visits, completing customer fixes with full status write ups,
o Project Lead & QA Lead, Windows Debugger & Verifier Team (KD Debugger, API, UX, VS 1.0
integration, IDNA)
o Project Lead & QA Lead, Windows Defect Prevention Team (BI, QA metrics, Agile, SCRUM)
o Project Lead & QA Lead, Windows PS and TFS Team (TFS 1.0, owner – also Legacy AutoSecurity,
AutoDL)
o QA Lead, Bluetooth 1.0 deployment (BQRB, Mobile UX, UI, API – full threat modeling, security, drivers)
o Project Lead, “Velocity” OEM Initiative – Windows Development Team – (All OEMs, ISV, IHV, Sr. VP
project)
o QA Lead, Windows Core Test Team (24 projects running – all Core Windows – hardware / software)
o QA Lead, Secure Digital Removal Storage, Windows Core Test Team (DRM, SD, SmartCard)
o QA Lead, Core Laptop Test, Windows Core Test Team (Laptops, Tablets, PnP devices)
o Test Lead, Plug & Play Windows Core Test Team (CardBus, SmartCard, MMC, SD, Laptops – Servers)
o Product Support Co-Lead ofTeam, Mentor – Windows Support (Largest inbound Microsoft Call Center at
time)
Mead / Westvaco Corporation Packaging Company - Project Engineer (Largest US Paper Mill – GA)
EDUCATION
B.S., Electrical Engineering, top of my class engineering schools 3.5 GPA of 4.0, University of Alabama.
HONORS & AWARDS
 Numerous Microsoft Gold Star performance awards & Recipient of executive recognition for exemplary partner
engagement.
 University of Alabama Capstone Electrical Engineering Society Award