CYNTHIA DIANA CORNELIUS
2230 85th
Ave
Oakland, CA 94605
Email: cynthiacornelius52@gmail.com
SUMMARY OF QUALIFICATIONS
 38 years of outstanding customer service experience, progressive executive and administrative assistant
experience in both the public and non-profit sectors with proven ability to prioritize tasks and meet
challenges with accuracy and efficiency.
 18 years of medical clerical support and front desk experience.
 5 years of senior level executive support experience with demonstrated ability to communicate with
people on all levels, manage complex calendaring and event planning.
PROFESSIONAL EXPERIENCE
Kaiser Permanente
Dec 2015 – July 2016
Admin. Clerk/Medical Records Clerk - Temporary
 Processing medical records release information
 Data and word processing
 Customer service and receptionist
 Communicate with member both in-person and via the telephone.
Kaiser Permanente
Dec 2015 – May 2016
Administrative Clerk, On-Call
 Provide administrative clerk duties – typing, filing, data entry, customer services, receptionist and other
support as needed.
 Process incoming mail
Impact Hub Oakland
July 2015 – July 2015
Work Trade Front Desk Host
Operations Manager (2weeks)
 Greet visitors and members for meetings, events, and co-working.
 Distribute mail and shipped packages.
 Maintain front desk supplies as needed.
Vision Essentials by Kaiser - Richmond, CA
December 2010 – March 2012
Utility Worker
 Scanning & renaming trays.
 Supplying frames & lenses except for supplying lenses to the branches.
 Receiving coated lenses.
Kaiser Foundation Hospital - Oakland, CA
Feb 2009 – Dec 2010
Genetics Department Secretary/Receptionist (Permanent Part-Time)
Genetics Cashier Receptionist (Float)
 Perform administrative duties that include project coordination of monthly multidisciplinary clinics -

typing, data entry, word processing, public and phone contact.
 Coordinate and planned patient clinics and implemented tools to ensure efficient operations. Interact
with doctors and patients, outside vendors.
 Schedule appointments, take minutes of weekly team meetings.
 Reserve rooms/meals.
Kaiser Foundation Hospital - Oakland, CA
Apr 2008 – Feb 2009
Communications Operator (Casual/Short Hour)
 Answer and route external and internal calls.
 Process emergency codes within the hospital via paging system.
Kaiser Foundation Hospital - Oakland, CA
Jan 2007 – Mar 2008
Health Record Clerk (Permanent Part-time)
 Maintain & uphold Doctor’s binder for the Dept. of Surgery as it relates to Compliance and
Accountability.
 Correspond with Surgery doctors’ as a support clerk making sure that they are informed of any inpatient
charts deficiencies.
Kaiser Foundation Hospital - Oakland, CA
Jun 2004 – Jan 2007
Unit Assistant (Permanent Part-time)
 Provide clerical support on Med/Surgery Floors.
 Transcribe doctors orders, answer phones,
 Maintain patient charts and stock of forms as needed.
 Direct and assist visitors and patients.
Ascot Personnel Staffing Services – Oakland, CA
Feb 2001 – Jun 2004
Administrative Assistant/Receptionist (Temporary while attending school)
 Responsible for correspondence forms and letters, data entry, heavy phone calls,
filing, process incoming and outgoing mail, greet and direct visitors.
 Schedule appointments and meetings.
 Plan and setup departmental meetings.
 Organize and maintain filing systems.
Kaiser Permanente - Oakland, CA
Dec 1981 – Jul 1990
Reconciliation Analyst/Customer Service Rep./Data Entry
 Review, update, and process monthly and bi-monthly invoices for Public Agency Groups.
 Review, update, and process monthly invoices for Direct Pay Accounts Department,
 Reconcile all payments made under respective groups.
 Correspond via letter and phone with patients.
EDUCATION
Sep 2008 - May 2012 - San Francisco State University, Master of Art Degree in Equity and Social Justice in
Education
Jun 2003 - May 2008 - San Francisco State University, Bachelor of Arts Degree in African Studies
Sep 2002 - May 2003 - Merritt College, Associate of Arts Degree in General Curriculum and Social and

Behavioral Science
Jan 2002 - Jun 2002 - Merritt College Associate of Science Degree in Vocational Nursing LVN Certificate
Sep 1991- Jun 1994 - Merritt College LVN Program Oakland High School Diploma
COMMUNITY INVOLVEMENT
2012 - Association For The Study of African American Life And History – Chair, Raffle Committee
2011 - Association For The Study Of African American Life And History (ASALH) - Washington, DC
Raffle CommitteeVice Chair, 86th
Annual Black History Month Luncheon
2011 - From Heart to Hand, Oakland, CA - Coordinator
2010 - Ella Baker Center, Oakland, CA – Administrative Assistance
2008 - African American Museum Library Oakland, CA – Clerical Support
2000 - Church of All Faiths - Youth Director, Oakland, CA