2. www. infrabeat.com 2
Young & Vibrant Organization
Born
Founded
2013
By ex SAP Delivery
Professional
1000 Man Years of SAP
Infrastructure Expertise
SAP Certified
Professionals
Preferred vendor of
Consulting and Infrastructure
consulting companies
Extend
3. www. infrabeat.com 3
SAP
Technical Services
SAP Managed Services for
Support
SAP Cloud Infrastructure
Services
What We DO ...
SAP
HANA Services
4. www. infrabeat.com 4
IaaS
(X86,
HANA)
Managed
Services
Storage
Network
Security
PaaS
Strategy
Architecture
Data
Archiving
OS – DB
Migrations
Solution
Manager
DR
Services
Program
Management
Performance
Management
Functional
support
Functional
Enhanceme
nts
Impleme
ntation
Functional
upgrades
Analytics
Mobility Fiori
Persona
Lumira
EPM
Insight & Usability
SAP Implementation &
Application Management
Services
SAP BASIS, & HANA
Cloud Infrastructure
InfraBeat Focus
SAP
Upgrade
Unicode
Conversion
Rollout
24 x7 Support HANA
Modeling
HANA DBA &
Admin
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SAP Cloud Infrastructure
Services
Host, Virtualize and Fail-Proof
</> Better
your SAP Landscape
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SAP Technical Services
Plan, Build and Optimize
your SAP Landscape
8. www. infrabeat.com 8
Run ‘SAP’ BETTER
Optimize SAP
Performance
Optimization
Infrastructure
Assessment
SAP
Upgrade
SAP Migration & Unicode
Conversion
SAP Solution
Manager
Data
Archiving
10. www. infrabeat.com 10
Solution manager
installation and upgrade
Maintenance
Optimizer setup
EWA
configuration
Service Desk
Change request
Management (CHARM)
Data Volume
management
Custom code
management
SAP Solution Manager
11. www. infrabeat.com 11
Archiving
Assessment
Open text installation and
setup
Archiving using SAP Archiving
tool or Open text
Modified custom program to
read archive data
Data
Reorganization
SAP Data Archiving
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Database and Application level
parameters tuning
Expert Sizing based on current
utilization and future requirement
Optimize custom
programs
01 02
03
SAP Performance Optimization
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HANA Competency & Services
HANA migration
with Upgrade
Administration & Performance
Optimization
Security and Single
sign on
HANA integration with SAP and
Non SAP systems
HANA
modeling
Program
Management
Strategy
Architecture
Tool Evolution &
Rationalization
BI Maturity
Assessment
Data
Management
Performance
Management
14. www. infrabeat.com 14
L1, L2 and L3
Support
24x7 on call
support
System refresh and
client copy
Transport
management
Database
Management
Problem
Management
Event detection and
support
SAP BASIS Support
18. www. infrabeat.com 18
Is it Basis
request?
Customer raises incident
Acknowledge the incident
Assign the processor
Does it
have all
required
information
?
Change the status to “In
Processing
Processor starts working on the
request
If processor
resolves
issue?
Change status to “Solution
Proposed by SAP”
Escalate to “Level 2”
If Level 2
resolves
issue?
Raise OSS message with SAP
If Customer
accepts
solution ?
Change the status to “Proposed
Solution Accepted”
Change the status to “Confirmed
By Customer”
Change the status to “Closed”
Yes
No
Yes
No
SAP proposes solution
Customer confirms issue is
resolved
Yes
Send to
DataCenter
Yes
No
Request required
information
1
1
No
Ticket Resolution Flow
