1. Cheryl L. Turgeon
3713 SW Pheasant Run
Palm City, FL 34990
Primary background includes the building, development, and ongoing management of technical
documentation for all audience types. Field of experience includes developing and implementing
training programs as well as web design. Excellent capabilities in oral and written communication.
General Dynamics-Electric Boat, Sikorsky Aircraft, Electronic Data Systems, and Fidelity
Online Help Software: RoboHelp
Graphics Software: Adobe Photoshop, Visio, ABC FlowCharter, HiJaak, SnagIt
Miscellaneous Software: MS Project, Adobe Acrobat, WordPerfect, MS Excel, MS SharePoint, MS
PowerPoint, FrameMaker, MS Word
OpenLink Financial LLC, Uniondale, New York (02/07 to 05/15)
Senior Technical Writer
Developed application software documentation for financial and energy institutions. Created end-
user documentation using Microsoft Word and RoboHelp. Designed templates and established
writing standards for the Documentation group and Training group. Edited and approved
Documentation group and Training group documentation output. Worked on the Documentation
group’s pilot Agile project. Established a training class on how to use MicrosoftWord templates and
established technicalwritingpolicies. Created a DocumentationGroup StyleGuide topromote quality
and consistency within the Documentation group that was beginning to be used throughout the
company. Generated a Webinar on a Wiki product called KWizCom SharePoint Wiki Plus.
Broadridge Financial Solutions, Inc., New York, New York (05/04 to 02/07)
Product Development Project Manager for client conversion. Liaison between the client and
Broadridge FinancialSolutions, Inc.Developedprojectplan and established schedule using Microsoft
Project.Completed assignments within established time frame and budget. Member of the Capability
Maturity Model Integration (CMMI) team.
SIAC Corporation, Brooklyn, New York (04/00 to 04/04)
Senior Technical Writer
Developed computer middleware, service access, and entitlement software documentation used by
the System Administrators on the New York Stock Exchange and the American Stock Exchange—
created design and layout. Worked with Subject Matter Experts to create RunBooks, General Design
Specifications, User Guides, and Functional Requirement Specifications.
2. Training Developer,Trainer
Compaq ComputerCorporation, Nashua, NewHampshire,May 1997 to September1999
Developedanddeliveredtwolevelsof trainingcoursesinthe areasof PurchasingandInvoicingforDigital’s
SAP R/3 worldwide implementation. Courses were lecture/lab and some web-based training. Planned,
designed, and wrote courses. Created job analysis and needs assessment for course development.
Traveled back and forth to England and Scotland.
FidelityInvestmentsCorporation,Boston,Massachusetts, May 1996 to May 1997
Developed documentation for Fidelity systems Company Year 2000 project that included a whitepaper
and newsletter.CreatedaYear 2000 InformationCenterthatincludeda Year 2000 libraryand individual
schedules.Developedreferencemanual forFidelityBranchInvestorcenters.Created designandlayoutof
the documentation. Produced documentation for mainframe system developers.
Boston Technology,Wakefield,Massachusetts,December1995 to May 1996
Maintained network reference manuals for the telecommunication industry.
Digital EquipmentCorporation,Littleton,Massachusetts, February1995 to December1995
DevelopedbothprintedandWindowsonline helpdocumentationonthe RoamAboutMobileIPclientand
server products. RoamAbout Mobile IP allows TCP/IP clients to connect to visiting subnets using their
permanent (home) IP address. Coordinated projects from notes to final copy. Text written by using
PhoenixTechnologies,Inc.,Norwood,Massachusetts,May 1994 to January 1995
manual for MS DOS commands. Created documentation for Windows Sound System. Target audience:
novice user. Coordinated projects from notes to final copy. Interacted with Translation houses.
Digital EquipmentCorporation,Piscataway, NewJersey,December1993 to March 1994
Developedcomputersoftware maintenance documentationforanAutomaticTrafficSurveillance Control
System. Created the design and layout of the manual. Established schedule.
Amgen,Thousand Oaks, California,January 1993 to September1993
an AS400. Created the design and layout of the manual. Created the design and layout of the training
material. Established the production schedule.
Eastern Connecticut State University, Willimantic, Connecticut
Bachelor of Arts with an English major
Bentley University, Waltham, MA, Information Design Certificate Program
Thames Valley State Technical College, Norwich, Connecticut, Electronic Technology program
University of New Haven, West Haven, Connecticut, Electrical Engineering program