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Cheryl Evans Resume - Business Management and Technical Writing

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Cheryl Evans Resume - Business Management and Technical Writing

  1. 1. Cheryl Hartzman-Evans 930 Camp Rd. ~ Telford, PA 18969 C: 215-920-2678 carnanco@gmail.com PROFILE Small Business Management ~ Consulting ~ Technical Writing Detail-oriented, experienced consultant who incorporates 15+ years of small business management, technical writing, integrity and professionalism into customer service with distinction. PROFESSIONAL EXPERIENCE CARNANCO, Telford, PA 2001 - Present Consulting and service firm. Sole Owner • Owns and operates Carnanco which offers a wide variety of services including small business consulting, technical writing, executive assistant services, personnel training, web design, marketing consulting, marketing material design, and more. Highlights • Instrumental in the start up and execution of nine title insurance agencies between 2003 and 2009, two retail outlets in 2015 • Technical writing including legal documents, software help files, web content, articles, ad copy, press releases, training material, etc. • Trains personnel from management/ownership level down. • Resolves business work flow, organizational and operational problems. • Improves client profitability through increased efficiency, improved procedures and strategic use of vendors and technology. • Public speaking engagements for seminars and small workshops. Examples include the Title 101 seminar, agent seminars for Stewart Title & Guaranty CARNANCO LAND TRANSFER, INC., Perkiomenville, PA 2004 - 2012 Title Insurance Agency & Settlement services for commercial & residential real estate transactions. Sole Owner • Oversees personnel and vendors in all aspects of title processing. • Maintains current and accurate bookkeeping records using QuickBooks. • Develops ethical standards and practices for staff. • Coordinates and executes sales and marketing initiatives. • Devises innovative strategies to ensure and enhance customer and client service levels. • Creates company website which featured SoftPro integrated order forms and integration with third party maintained Online Transaction Management System. • Serving all of Pennsylvania for purchases and refinances. AMERICAN SEARCH AND SETTLEMENT, Doylestown, PA 1998-2003 Title Agency Title Examiner, Office Manager & IT Specialist • Managed and maintained all aspects of the title insurance office including overseeing all employees and all title orders. • Developed all policies and procedures followed daily by all staff. • Trained all personnel in every aspect of title processing. • Residential and commercial title insurance including 1031 exchanges. • Maintained and upgraded all computer and related technology and network. Advised owner on technological needs and cost effective solutions. • Utilized creative and technological skills to design and create all company advertising and marketing materials including website. • Improved profitability through increased efficiency and improved procedures.
  2. 2. CHERYL L. HARTZMAN - 2 - PROFESSIONAL EXP ERIENCE (Continued) GREG B. EMMONS AND ASSOCIATES, Doylestown, PA 1998-2001 Law Firm specializing in Real Estate law Legal Secretary • Preparation of legal documents including Claims, Court Orders, Deeds, Adverse Possession, Affidavits, Powers of Attorney, etc. • Provided general office services such as maintaining time sheets, billing, filing, answering phones, drafting letters and memos, Dictaphone typing, etc. • Proofreading and editing the book, Real Estate Brokerage Law and Practice (G.T. Bisel Co., 1999) EDUCATION, LICENSES & COMMISSIONS SEMINAR ATTENDANCE/ONLINE COURSES, PA CE credit approved. 1999 - 2013 • At least 24 continuing education credits every two years. MONTGOMERY COUNTY COMMUNITY COLLEGE, Blue Bell, PA. • General Studies, 3.8 GPA, Dean’s List LICENSED PENNSYLVANIA TITLE INSURANCE AGENT 2003-2013 PENNSYLVANIA NOTARY PUBLIC TECHNOLOGY Experienced to expert level proficiency with the following software programs: COMPUTER SOFTWARE: • Microsoft Office Suite including Word, Excel, Publisher, Power Point, OneNote and Outlook; QuickBooks (accounting); RoboHelp (technical writing), Corel Paintshop Pro (graphic design); NetObjects Fusion (web design); Adobe Acrobat Professional.