This document is a resume for Charles W. Turner. It summarizes his professional experience working for Expeditors International, a Fortune 500 logistics company, and Bolloré Africa Logistics. At Expeditors, Turner helped grow the office by over 10% annually through account management and developing vendor relationships. He also analyzed operations and costs to provide recommendations. Previously, Turner completed a management training program with Bolloré Africa Logistics in Côte d'Ivoire, where he improved logistical processes and trained employees. The resume highlights Turner's strengths in international supply chain management, strategic planning, and change management.

1. ***References
furnished
upon
request***
Charles
W.
Turner
315 Diamond Dr. ■ Moon Township, PA 15108 ■ (412) 608-2739 ■ 1charlesturner@gmail.com
INTERNATIONAL
SUPPLY
CHAIN,
TRANSPORTATION
&
LOGISTICS
MANAGEMENT
PROFESSIONAL
Analytics
|
Businesses
Development
|
Cross-­‐Cultural
Communications
|
KPI
Reporting
|
Multi-­‐Industry
Experience|
Strategic
Planning
PROFESSIONAL
EXPERIENCE
Expeditors
International
(Fortune
500
Company)
Moon
Township,
PA
Corporate
Account
&
Service
Provider
Manager
May
2014
–
Present
• Office
personnel
growth,
which
was
more
than
10%
year
over
year
in
2014
&
2015.
• Office
revenue
growth,
which
was
more
than
15%
year
over
year
in
2014
&
2015.
• Qualified,
engaged,
developed,
maintained,
and
measured
Expeditors
Pittsburgh
activities
with
vendors.
• Achieved
35%
customer
growth
for
the
Pittsburgh
districts
account
management
program
in
2014
&
2015.
• Procured
services
/
negotiated
rates,
for
various
logistic
activities;
while
managing
projects
of
all
scopes.
• Analyzed
/
evaluated
industry
trends
to
identify
base
issues
to
minimize
risk.
• Worked
with
client
operation
teams
to
support
strategic
sourcing
projects
/
customer
bids
as
well
as
ODM
/
OEM
projects.
• Managed
cost
through
various
systems
for
customers
and
vendors
by
doing
data
analysis
/
mining.
• Integrate
customer’s
business
needs
with
our
offered
solutions,
to
strategically
solve
various
issues
that
arise
on
a
daily
basis.
• Clearly
delineated
associated
concerns
to
clients
about
various
issues
/
resolutions
within
the
logistics
industry.
• Analyzed
/
evaluated
organization’s
operations,
procedures,
and
client
data
to
offer
recommendations
based
on
my
findings.
• Provided
SME
guidance
for
the
management
of
our
clients
supply
chains,
while
developing
internal
/
external
ad
hoc
tools.
Bolloré
Africa
Logistics
Abidjan,
Côte
d’Ivoire
Management
Trainee
February
2014
–
April
2014
• Developed
and
implemented
logistical
process
improvements.
• Drove
the
logistical
process
for
various
products
including
coffee,
cocoa,
cotton,
and
general
cargo.
• Obtained
knowledge
of
the
warehousing
process
for
the
West
African
region.
• Maintained
and
performed
scheduled
reviews
of
all
critical
business
areas
from
the
operations
level
to
the
executive
level.
• Trained
employees
on
various
aspects
of
international
shipping
/
trade.
• Coordinated
air,
ocean,
and
truck
shipments
according
to
service
requirements,
both
inbound
and
outbound.
• Championed
process
improvements
for
warehousing
of
coffee,
cocoa,
cotton,
and
general
cargo.
Executive
Summary
ü Budgeting
ü Business
Analysis
ü Change
Management
ü Contract
Management
ü Continuous
Improvement
ü Cost
Optimization
ü Customer
Retention
ü Executive
presentation
ü Financial
Data
Analysis
ü Forward-­‐Thinking
ü Global
Sourcing
ü Inventory
Management
ü Price
Optimization
ü Profit
Growth
ü Project
Management
ü RFI/RFP/RFQ
Management
ü Relationship
Management
ü Scheduling
ü Supply
Chain
Optimization
ü Systems
Development
ü Transition
Management
ü Vendor
Management
Energetic
entrepreneurial
minded
leader
with
8
years
of
experience
in
international
supply
chain
management,
strategic
planning
and
change
management,
while
working
for
one
of
the
leading
and
most
innovative
companies
in
the
3
rd
party
logistics
industry.
Business
developer
by
developing,
maintaining,
and
measuring
the
activity
with
selected
accounts
in
order
to
achieve
optimum
business
retention
and
development;
assisting
in
our
office
growing
more
than
10%
year
over
year.
A
typical
client
relationship
cycle
ranges
from
3
months
to
10+
years
with
account
size
ranging
from
$5K
to
more
than
$2M.
Team
leader
who
effectively
meets
goals
through
strong
leadership,
interpersonal
communication,
and
analytical
abilities,
by
collaborating
with
all
necessary
internal/external
stakeholders
to
identify
issues
and
create
improvements;
by
developing
and
implementing
forward
thinking
strategies
that
deliver
innovative
solutions.
Client-­‐driven
change
with
experience
in
establishing
and
implementing
department
goals
and
objectives,
while
managing
change,
designing
successful
business
processes
and
strategies,
for
overseeing
and
leading
cross
functional
teams
toward
targeted
goals/KPIs.
Experienced,
results-­‐oriented
international
supply
chain
professional
with
8-­‐year
success
record
of
exceptional
abilities
in
building/developing
internal
teams
and
supplier/vendor
relationships.
Track
record
of
significant
achievements
including
reducing
costs,
optimizing
contracts,
improving
sales
and
profits,
and
developing
and
improving
procurement
programs
to
meet
corporate
objectives.

2. ***References
furnished
upon
request***
Expeditors
International
(Fortune
500
Company)
Ocean
Export
Supervisor
August
2011
–
February
2014
• Reduced
costs
by
~
20%
by
implementing
improvements
in
resource
utilization
and
enhanced
training
techniques.
• Achieved
over
200%
growth
from
2009
to
2014.
• Managed
spend
ranging
from
$2M
~
$10M,
by
purchasing
different
services
and
goods
for
transportation.
• Strategically
planned
shipments
to
and
from
the
United
States
to
various
cities
throughout
all
7
continents.
• Document
process
flows
across
multiple
business
units
and
roles
for
stakeholders
(internal/external).
• Safeguard
our
revenue
by
exploring
different
cost
models,
while
keeping
the
status
quo
with
customer
expectations
and
internal
requirements,
as
different
challenges
occurred
in
the
marketplace.
Ocean
Export
Lead
June
2010
–
August
2011
• Coordinate
and
create
various
shipping
documents
for
individual
customers
including,
but
not
limited
to,
North
American
Free
Trade
Agreement
(NAFTA)
certificate
of
origins,
and
ocean
bills
of
lading.
• Accommodate
multiple
steamship
lines
and
trucking
companies
with
the
correct
documentation
for
dangerous
goods
and
hazardous
material
shipments
for
individual
customers.
• Assisted
in
facilitating
new
business
while
sustaining
current
business
with
our
internal/external
customer
base.
• Continuously
communicated
with
various
customers
on
a
regular
basis,
while
delivering
superb
customer
service
and
keeping
them
informed
of
various
government
regulations.
Domestic
/
Air
Export
Agent
June
2008
–
June
2010
• Maintain
domestic
customer
service
communication,
including
pre
and
post
shipment
activities,
directly
with
clients
as
needed.
• Ensured
invoices
were
billed
timely
and
accurately,
as
per
our
accounting
and
department
KPIs.
• Build
solutions
to
improve
accuracy
and
execution;
resulting
in
enhanced
customer
service.
Valvoline
(Fortune
500
Company)
Robinson
Township,
PA
Assistant
Manager
April
2006
–
September
2008
• Strategically
scheduled
employees
and
assist
with
ordering
inventory
for
various
stores
in
the
region.
• Train
the
new
employees
on
various
jobs
while
mentoring
them
on
different
aspects
of
Valvoline’s
corporate
culture.
• Managed
3
-­‐12
employees
for
multiple
locations
in
the
region.
• Assisted
with
the
planning
and
managing
of
various
P&Ls
throughout
the
region.
• Communicate
with
customers,
while
performing
a
variety
of
services
on
their
vehicles.
EDUCATION
Duquesne
University
Pittsburgh,
PA
Master
of
Business
Administration: December
2013
Management
&
Information
Systems
Management
Master
of
Arts:
August
2010
Corporate
Communication
Bachelor
of
Science
in
Business
Administration:
May
2008
Marketing
and
Supply
Chain
Management
CERTIFICATIONS
&
SKILLS
• Microsoft
(Word,
Outlook,
Excel,
Access,
Powerpoint,
SQL,
Visio,
One
Note,
Skype,
Sharepoint).
• Experience
with
Microsoft
Dynamics
and
other
ERP
systems.
• The
International
Air
Transport
Association
/
International
Federation
of
Freight
Forwarders
(IATA
/
FIATA)
certification
by
CNS.
• Radioactive
Materials
Certification
by
DGI.
• Supervisor
Curriculum
Certification
by
Expeditors.
INTERESTS
• Member
of
Institute
for
Supply
Management
(ISM).
Member
number
000000491079
• Currently
studying
for
the
Certified
Professional
in
Supply
Management
(CPSM);
with
an
expected
completion
of
December
2016.
• French
as
a
second
language
(Level
1).
• Member/volunteer
for
PIFTS
&
PAAPO
non-­‐profits.
Accelerated,
acclimated,
accompanied,
accomplished,
achieved,
acquired,
acted,
activated,
actuated,
adapted,
added,
addressed,
adhered,
adjusted,
administered,
admitted,
adopted,
advanced,
advertised,
advised,
advocated,
aided,
aired,
affected,
allocated,
altered,
amended,
amplified,
analyzed,
answered,
anticipated,
appointed,
appraised,
approached,
approved,
arbitrated,
arranged,
ascertained,
asked,
assembled,
assigned,
assumed,
assessed,
assisted,
attained,
attracted,
audited,
augmented,
authored,
authorized,
automated,
awarded,
avail,
balanced,
bargained,
borrowed,
bought,
broadened,
budgeted,
built,
Quick
AdSense
Word
Press
Plugin:
http://quicksense.net/,
calculated,
canvassed,
capitalized,
captured,
carried,
out,
cast,
cataloged,
centralized,
challenged,
chaired,
changed,
channeled,
charted,
checked,
chose,
circulated,
clarified,
classified,
cleared,
closed,
co-­‐authored,
cold,
called,
collaborated,
collected,
combined,
commissioned,
committed,
communicated,
compared,
compiled,
complied,
completed,
composed,
computed,
conceived,
conceptualized,
concluded,
condensed,
conducted,
conferred,
consolidated,
constructed,
consulted,
contracted,
contrasted,
contributed,
contrived,
controlled,
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convinced,
coordinated,
corrected,
corresponded,
counseled,
counted,
created,
critiqued,
cultivated,
debugged,
decided,
decentralized,
decreased,
deferred,
defined,
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delivered,
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designed,
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interpreted,
interviewed,
introduced,
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invited,
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isolated,
issued,
joined,
judged,
launched,
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led,
lightened,
liquidated,
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localized,
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maintained,
managed,
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mediated,
merchandised,
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minimized,
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paid,
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