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K16-PPM-SCRUM-Presentation

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K16-PPM-SCRUM-Presentation

  1. 1. © 2016 ServiceNow All Rights Reserved BAZINGA! The "Big Bang" Tactics of a Private Cloud Provider Chuck Dyer ServiceNow Program Consultant Concerto Cloud Services
  2. 2. © 2016 ServiceNow All Rights Reserved 2Confidential Agenda Setting the Stage Adoption of SCRUM SDLC Implementation of PPM Lessons Learned A look to the future
  3. 3. © 2016 ServiceNow All Rights Reserved 3Confidential The Earth began to cool… Setting the Stage
  4. 4. © 2016 ServiceNow All Rights Reserved 4Confidential Setting the Stage • The Concerto Business Model • Difficulties Concerto faced with on-boarding new customers – Working with many different partners, project managers, and processes. – Managing many moving parts of a project that we are not primary on. – Discuss tools used prior to Service Now and explain challenges. • Why Concerto chose ServiceNow
  5. 5. © 2016 ServiceNow All Rights Reserved 5Confidential Autotrophs began to drool… Implementation of SCRUM/SDLC
  6. 6. © 2016 ServiceNow All Rights Reserved 6Confidential Adoption of SCRUM/SDLC • Concerto’s adoption of SCRUM • Our adoption of SDLC (SCRUM Process) • Daily Stand-Ups & Status Reporting • Executive Insight and Prioritization
  7. 7. © 2016 ServiceNow All Rights Reserved 7Confidential Neanderthals developed tools… Adoption of Project Management
  8. 8. © 2016 ServiceNow All Rights Reserved 8Confidential Implementation of PPM • Insight into process definition exercise • Building the project template in PPM • Introduce into customer lifecycle process • Customer visibility with Portal • Adding Workflow and Automation to PPM • Dashboards and Reporting
  9. 9. © 2016 ServiceNow All Rights Reserved 9Confidential We built a wall, we built the pyramids… Lessons Learned
  10. 10. © 2016 ServiceNow All Rights Reserved 10Confidential Lessons Learned • Set stage for process change within the organization • Identify Process Owners and make them define the process • Provide on-going training • Continue to make regular improvements over time
  11. 11. © 2016 ServiceNow All Rights Reserved 11Confidential Math, science, history, unraveling the mystery… A look to the future
  12. 12. © 2016 ServiceNow All Rights Reserved 12Confidential A look to the future… • Adoption across the enterprise • Integration with Customer Portal • Integrate with Customer and Partner instances • Deeper levels of automation
  13. 13. @speaker twitter handle 1 | @speaker twitter handle 2 | #Know16 © 2016 ServiceNow All Rights Reserved 13 Use the product capabilities to automate/orchestrate project tasks where applicable. Take advantage of templates to enforce process and compliance within projects. Use ServiceNow to drive visibility and insight into your projects. Top Takeaways
  14. 14. @speaker twitter handle 1 | @speaker twitter handle 2 | #Know16 © 2016 ServiceNow All Rights Reserved 14 Take the Survey Please take a moment to complete a session survey in the Knowledge16 app. …and, it all started with a Big Bang! Thank You Chuck Dyer ServiceNow Program Consultant Concerto Cloud Services chuck.dyer@concertocloud.com

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