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SEWP ZC 241: PRINCIPLES OF MANAGEMENT COMMUNICATION

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After studying this chapter, you should understand: <ul><li>1. The purpose and the basic communication process. </li></ul><ul><li>2. The flow of communication in an organization. </li></ul><ul><li>3. The characteristics of written, oral, and nonverbal communication. </li></ul><ul><li>4. Barriers and breakdowns in communication and suggest approaches to improve it. </li></ul><ul><li>5. The role of the electronic media in communication. </li></ul>

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What is Communication? <ul><li>Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver </li></ul>

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Communication Process <ul><li>The communication model provides an overview of the communication process, identifies the critical variables, and shows their relationships </li></ul>

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Communication Cycle

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Noise Hindering Communication <ul><li>Noise is anything-whether in the sender, the transmission, or the receiver--that hinders communication </li></ul>

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Noise in Communication

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Noise in Communication

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Noise Hindering Communication <ul><li>Encoding may be faulty because of the use of ambiguous symbols </li></ul><ul><li>Transmission may be interrupted by static in the channel, such as may be experienced in a poor telephone connection </li></ul><ul><li>Inaccurate reception may be caused by inattention </li></ul><ul><li>A noise or a confined environment may hinder the development of a clear thought </li></ul>

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Ambiguous symbols

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Inattention

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Inattention

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The Communication Flow in the Organization <ul><li>Downward communication </li></ul><ul><li>Upward communication </li></ul><ul><li>Horizontal communication, that is, between people on the same or similar organizational levels </li></ul><ul><li>Diagona l communication involves persons from different levels who are not in direct reporting relationships with one another </li></ul>

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Communication Flow

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Communication Flow

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What is the Function of an Ombudsperson? <ul><li>An ombudsperson investigates employees' concerns and provides a valuable upward communication link to enhance effective upward communication </li></ul>

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Communication in the Organization <ul><li>Written Communication </li></ul><ul><li>Oral Communication </li></ul>

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Oral Communication

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Oral Communication

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Written Communication

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Written Communication

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Communication in the Organization <ul><li>Written Communication </li></ul><ul><li>Oral Communication </li></ul><ul><li>Non Verbal Communication </li></ul>

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Non Verbal Communication

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Non Verbal Communication

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Non Verbal Communication

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Non Verbal Communication

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Non Verbal Communication

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Barriers and Breakdowns in Communication <ul><li>Loss by Transmission and Poor Retention </li></ul><ul><li>Poor Listening and Premature Evaluation </li></ul><ul><li>Impersonal Communication </li></ul><ul><li>Distrust, Threat, and Fear </li></ul><ul><li>Insufficient Period for Adjustment to Change </li></ul><ul><li>Information Overload </li></ul>

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Barriers and Breakdowns in Communication <ul><li>Lack of Planning </li></ul><ul><li>Unclarified Assumptions </li></ul><ul><li>Semantic Distortion </li></ul><ul><li>Poorly Expressed Messages </li></ul><ul><li>Communication Barriers in the International Environment </li></ul>

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Unclarified Assumptions

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Poor Listening

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Impersonal Communications

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Other Communication Barriers <ul><li>Selective perception -- people tend to perceive what they expect to perceive </li></ul><ul><li>The influence of attitude -- which is the predisposition to act or not to act in a certain way </li></ul><ul><li>Differences in status and power between the sender and the receiver of information. </li></ul><ul><li>Information passing through several levels in the organization hierarchy tends to be distorted. </li></ul>

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Selective Perception

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Influence of Attitude

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Distortion: Multi level flow

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Difference in Status

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THANK YOU <ul><li>WISHING YOU ALL THE BEST </li></ul>