1. 11918 Heritage Circle, Downey, CA 90241 Telephone 310-628-3360 Email mrcesarsosa@gmail.com
Cesar Sosa
Senior Project Manager
Professional Summary
 Expertise in managing deltas- deployments / migrations 50+ large scale projects up to 20 mil
 Deployed / migrated more than a million devices both hardware and software
 15 years optimizing programs - transforming underperforming programs to SLA compliance
 Expertise in transitions - more than 20 insourcing / outsourcing projects ranging from 1k to 157K user base
 15 years of Supplier Management - negotiated over 1000 contracts / change control documents
 Built / managed several Program Management Offices (EPMO) nationally in several industry’s:
o Automotive / Aerospace /Financial / Banking / Healthcare / State Government / Law
 Received Boeing Outstanding Achievement award 4 consecutive years for Supplier Excellence
 More than 15 years Managing IT infrastructure projects in a wide range of disciplines:
Deployments and Migrations
 Managed more than 30 large scale deployments and migrations from inception to close
 20 + projects deploying new hardware across multiple accounts – over 600K units
 20 + projects migrating windows operating systems from Win 98 –Win 7 – over 300K units
 20 + projects upgrading large software packages such as email and Office – over 300K units
 20+ projects implementing / migrating Exchange and Lotus Notes platforms – client / server
Help Desk / ESD Implementation Project
 Led project to outsource and upgrade Tier 1-4 level enterprise help desk
 Integrated live help and web self-service plans with web infrastructure to lower TCO
 Designed solutions for remote desktop support to lower TCO for customer
 Developed “the box”, an ITIL based document repository / knowledge base for help desk
Managed Print Services projects
 Led Transition of 8,000 managed print devices from internal to Dell Managed services outsourcing
 Developed scalable support model for Boeing across all supported sites (50+ locations nationwide)
 Managed 20+ steady state area managers and 125 managers and field technicians
 Reduced project cost by 50% by optimizing operational methods
UNIX administrationand field support projects
 Transitioned 2,000+ UNIX workstations outsourced from internal to Dell
 Developed scalable UNIX support model for Boeing across all supported sites (50+ sites)
 Improved customer support metrics from 57% to 95% achievement of SLA
 Increased customer satisfaction results from 52% to 92% by changing operational policy
Desktop Outsourcing Project
 Led Transition of 157K desktop outsourcing project from internal to Vendor (Dell)
 Managed 40+ project managers and 350 managers and field technicians
 Assessed and transition entire project in a 90 day window with a zero defects
 Awarded Boeing excellence award for transition efforts
Infrastructure and General Project Areas
 Networking, Telecom, Unix, Data Storage, Backup, DR Managed Print Services
 Governance, IT Security, Risk Management, Business Continuity, Compliance and Standards
 Optimization projects (Data Center Consolidations, Virtualizations, OS/ App/ DB upgrades
 ITSM, Remote Desktop and ESD, 2000 + applications and support

2. 11918 Heritage Circle, Downey, CA 90241 Telephone 310-628-3360 Email mrcesarsosa@gmail.com
Work History
CIOeX Consulting Nov 13 - Present
Sr. Project Manager/ Principal
Project: Multiple projects in private and municipal realm. Full consulting service in IT and business management
 Consolidated a Law practice to a uniform IT structure
 Managed the upgrade of telephony systems unification – analog to VOIP
 Managed the outsourcing ofan IT department to offshore leveraged operation (India)
 Implemented ERP systems for SMBE for more effective time, benefit and asset management
XEROX Managed Print Support / Transformation Project (Aerospace) July 12 to Nov 13
Sr. Project Manager/ Sr. Member of EPMO – El Segundo / National,CA
Project: Vendor to vendor transition of 8800 legacy print devices from transition to steady state implementation
 Managed FY12/13 Technology Refresh / Uplift including legacy device assumption / support through
transition, implementation and support of 8800 print devices
 Managed 15 managers and 125 field technicians
 Successfully transformed program operations for failing account in 60 days from previous vendor
State of IDAHO Procurement Automation Project (State Government) July 10 to July 12
Sr. Project Manager – Boise, Idaho
Project: Implementation and upgrade of SAAS model e-procurement system and footprint consolidation
 Managed SAAS implementation and ongoing support of e-procurement initiative for IDAHO
 Managed 10 project managers / developers in full SDLC of project
 Led internal IT teams and state vendors on Server virtualizations and foot print reductions
 Consolidated 52 departments processes and tools into a common enterprise tool reducing redundancy
Dell Computers (ITSM / Manufacturing) July 06 to March 12
SeniorProject Manager/SeniorMember of Services PMO / Program / Transition Manager
Dell Services Enterprise Program Management Office - Servicing
Dell @ the Boeing Company (Aerospace / Manufacturing) El Segundo,CA and National
Dell @ State of Georgia (SOG) (State Government) Atlanta, GA
Dell @ WellPoint (Healthcare / Insurance) Woodland Hills, CA
Dell @ Ford Motor Company (Automotive) Dearborn, MI
Dell @ Bell South (Telecom) Atlanta, GA
Dell @ Citibank (Banking) New York, NY
Dell @ Honeywell (Engineering) Albuquerque,NM
Projects: Projects ranged small to large on most Dell engagements as part of acquisitions and deployments team.
All areas of ITSM for desktop and infrastructure.
 Sr member of services EPMO - managed multiple simultaneous projects nationally in matrix environment
 Led largest outsourcing project in Dell history 157k.seats
 Trained and sourced staff at more than 50 locations in major accounts
 Senior Business and Technical SME for acquisitions and deployment accounts
 Implemented disasterand operational recovery projects for major accounts
 Awarded service excellence award for 5 years in a row

3. 11918 Heritage Circle, Downey, CA 90241 Telephone 310-628-3360 Email mrcesarsosa@gmail.com
Nissan North America (Automotive) Gardena, CA January 04 to July 05
SeniorConsultant – Service Delivery / Vendor Manager
 Managed day to day operations of desktop tower of IBM Contract
 Managed outside consultant team(CSC) working governance and compliance analysis projects
 Led virtualization and server footprint reduction project
 Transformed vendor operations from 62% of an expected 90% SLA to compliance in 60 days
 Deployed more than 30,000 desktop and laptops in a 1 year period
Northrop Grumman Corporation (Aerospace / Defense) El Segundo, CA March 99 – January 04
 Deployed more than 60,000 Machines nationwide with more than 50 teams simultaneously
 Managed Server upgrade projects for City of Anaheim Account
 Assumed control of failing nationwide project and brought it contract compliance within 30 days
 Transformed project operations from 43% of an expected 95% SLA to compliance
 Received supplier excellence award 3 years in a row for the first time in company history
 Responsible for highest billing periods in account history through project and contract renegotiation
 Led the development of more than 200 employees through management tenure with account
 Managed the employee development path for all employee from entry level to management training
 Maintained a perfect SLA attainment for 3 consecutive years
Software Experience
 Microsoft Word, Excel, PowerPoint, Visio, Access.Outlook, Publisher, OneNote, Lotus Notes
 Microsoft Project, Project Server, Exchange, SharePoint, Active Directory, SQL
 QuickBooks, Peachtree Accounting,JD Edwards, Lacerte, Proseries
 Adobe Flash, Dreamweaver, Photoshop,InDesign, Illustrator, Acrobat,Encore
 Supported over 2000+ enterprise applications
Education and Credentials
 Bachelor of Sciences in Information Technology (BSIT)
 Project Management Professional Certification (PMP – ID 1803655)
 Microsoft Certified Systems Engineer (MCSE)
 Certified Cisco Networking Associate (CCNA)
 ITIL Foundation Certification (ITSM)
Language
 Bilingual Fluent in English and Spanish, read and write