What might be the recipe for a truly successful buyer-vendor outsourcing arrangement?

1. Successful Outsourcing

2. “Clarity of purpose and partnership are essential for outsourcing to succeed”.
(Josh Sims, Raconteur.net)
Outsourcing is no longer viewed simply as a means of saving money or of
bringing expert competencies outside a business’s core activities.
What is it about?

3. What is it about?
According with some of the latest research reports in UK, “53% of chief
executives outsource as means of tapping into innovation, with 92% of
the chief marketing officers seeing it as a way of better analysing what
their customers want”.

4. 1) Be transparent with staff to ensure a
smooth transition – be collaborative

5. 2) Share the risk – provide incentives for
both sides of the arrangement

6. 3) Ensure cultural alignment – buyers

7. 4) Don’t be tied to restrictive contract
arrangements

8. 5) Engagement should be face to face and at
top management level

9. 6) Performance indicators aren’t necessarily
indicators of the great relationship you need

10. 7) Deal with problems honestly and head-on

11. 8) Be flexible – both sides of the arrangement
need to be ready to adapt to change

12. “In outsourcing, success is all
about keeping it human –
and the leadership on both
sides to bring that out.”
(Robert Wentink)
So, what is it about?

13. “Outsourcing isn’t right for everyone”
“It’s down to the culture of the respective organisations and the
people there to manage them. Done well, outsourcing works for
many. But it’s not a panacea.” Kerry Hallard, Head of the National Association of Outsourcing (NAO)

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