Email aliasing is a default feature in Odoo which allows the user to fetch contents to ERP records directly from incoming emails. The feature is a type of automation. Since we can configure the E-mails to fetch contents directly; it reduces the human effort and simplifies the business process

1. www.cybrosys.com
Email Aliasing in Odoo

2. INTRODUCTION
• Email aliasing is a default feature in Odoo which allows the user to fetch contents to ERP records directly from
incoming emails. The feature is a type of automation. Since we can configure the E-mails to fetch contents
directly; it reduces the human effort and simplifies the business process.

3.  To do so we have to follow the following steps.
1. Configure default alias name and alias domain
2. Create a record in model ‘Aliases’
3. Change ‘message_new’ global function according to your need
4. Configure incoming mail with an Action

4.  Configure default alias name and alias domain
 The first step is to configure the default alias name and domain. We can fetch the alias
domain from ir.config_parameter. To perform these two tasks, we have to add following
fields.
alias_prefix = fields.Char('Default Alias Name)
alias_domain = fields.Char('Alias Domain', default=lambda self:
self.env["ir.config_parameter"].get_param("mail.catchall.domain"))

5.  For eg:- Suppose we need to fetch emails from the mail id ‘leave_request@cybrosys.in’.
So here Alias name is ‘leave_request’ and alias domain is ‘cybrosys.in’.
We have to set default alias domain in general settings. For that, go to
Settings -> General Settings
And provide alias domain in the field.

6.  Create a record in model ‘Aliases’
 The second step is to create a record in ‘Aliases’ model. For that, we have to add an XML file
as follow.
<record id="mail_alias_leave" model="mail.alias">
<field name="alias_name">leave</field>
<field name="alias_model_id" ref="model_hr_holidays"/>
<field name="alias_user_id" ref="base.user_root"/>
<field name="alias_contact">employees</field>
</record>

7.  Here we have to 'refer' the model in the field ‘alias_model_id’.
This is the model which we need to create the record from our incoming mail. Then we can see this
record from user interface too.
 Go to Settings-> Technical -> Email-> Aliases
 Change ‘message_new’ global function according to the need

8.  The next step is to modify the global function ‘message_new’ according to the need. Here we can
add parameters which we need to create a record into the dictionary ‘custom_values’.
When we update the ‘custom_values’ dictionary, our record will be created according to that
information.
def message_new(self, msg_dict, custom_values=None):
if custom_values is None:
custom_values = {}
email_address = email_split(msg_dict.get('email_from', False))[0]
user = self.env['res.users'].search([
'|',
('email', 'ilike', email_address))
], limit=1)
msg_subject = msg_dict.get('subject', '')
msg_body = msg_dict.get('body', '')
custom_values.update({
'name': msg_subject.strip(),
'user_id': user.id,
})
return super(HrLeaveAlias, self).message_new(msg_dict, custom_values)

9.  Here we can find the incoming mail id by using ‘email_split’.
For that, we need to import this library from odoo.tools.
Eg:- from odoo.tools import email_split
 Also we can fetch email subject and body from ‘msg’ parameter.
Eg:- msg_subject = msg_dict.get('subject', '')
msg_body = msg_dict.get('body', '')
 In custom values, we can update any values into the corresponding field.

10.  Configure incoming mail with an Action
 The final step is to configure the incoming emails with an action.

11.  Form the label ‘Actions to Perform on Incoming Mails’, we can create actions on
1. Record
2. Server Action
 If we select a record it will automatically create record while clicking on the button ‘Fetch New’. If
we select a server action then it will run while clicking on the button ‘Fetch New’.

12. Refer this link for more:
https://www.cybrosys.com/blog/email-aliasing-in-odoo

13. Thank You !
Cybrosys Technologies Pvt. Ltd.
Neospace, Kinfra Techno Park,
Kakkancherry,
Calicut University P.O.
Calicut
Kerala, India - 673635.
Cybrosys Ltd
15, ST Antonys Road,
Forest Gate, London
England,
E79QA.
Cybrosys Technologies Pvt. Ltd.
1st Floor, Thapasya Building,
Infopark, Kakkanad,
Kochi, Kerala,
India-682030.