First Data HR Transformation story

1. 1|© Copyright 2011 | First Data Corporation © Copyright 2015 | First Data Corporation Alison McGuinness HR Director Lars Luedemann ERP Director February 2015 Leveraging PeopleSoft Technology to drive Global HR Transformation

2. 2|© Copyright 2011 | First Data Corporation Project Team Global PeopleSoft Project Team Alison McGuinness – Project Manager • Based in Basildon, UK • Over 15 years experience working with Global technology companies including 9 years at First Data • Experienced Project Manager and User of PeopleSoft • Responsible for overseeing key project milestones from Discovery Phase through to deployment PLUS payroll transition to SymBPO Alison McGuiness Lars Luedemann – Time & Labor Track lead, Project Manager HR Portal, HR Technology Governance process Owner • Based in Frankfurt, Germany • Joint FD 6 years ago as Senior Reporting specialist • Previously worked as Business Analyst with a Global technology business implementing HR Software • Responsible for leading the Time & Labor Track from Discovery through Deployment

4. 4|© Copyright 2011 | First Data Corporation • First Data Corporation is a global payment technology solutions company headquartered in Atlanta, Georgia, United States. We are a provider of electronic commerce and payment solutions. The company's portfolio includes merchant transaction processing services; credit, debit, private-label, gift, payroll and other prepaid card offerings; fraud protection and authentication solutions, credit reporting agency services; electronic check acceptance services; as well as Internet commerce and mobile payment solutions. • First Data has a global footprint of 6 million merchants, the largest in the payments industry. The company handles 45% of all U.S. credit and debit transactions. First Data Overview Lars Luedemann

5. 5|© Copyright 2011 | First Data Corporation • First Data has grown quite aggressively though acquisitions • We are now operating out of 40 countries around the world covering all continents, with approximately 24,000 employees • First Data was acquired by the private equity firm Kohlberg Kravis Roberts & Co. in 2007. Since then the organisation has undergone significant change and the Company is constantly looking to transform its processes to be more efficient First Data Overview Lars Luedemann

7. 7|© Copyright 2011 | First Data Corporation ”Leveraging PeopleSoft Technology to drive Global HR Transformation” This session will share the First Data journey so far, how implementing PeopleSoft 9.1 has helped shape policy harmonisation, business process re-engineering, vendor management and Self Service tools to change the minds and culture of First Data across its global business. Introduction Alison McGuinness

9. 9|© Copyright 2011 | First Data Corporation Enabling our Transformation – Data View Sources of Operational data … Canned reporting Ad hoc reporting • One- off analytics • Drop-drag parameters Revenue Production by Team 0 10 20 30 40 50 60 70 80 90 100 Revenue Production by Team 0 10 20 30 40 50 60 70 80 90 100 Sales Distribution Sales Distribution Q1 Q2 Q3 Q4 Quarterly Sales Q1 Q2 Q3 Q4 Quartery SalesPeopleSoft HR Analytics •No single “source of truth” for employees and contractors •Data integrity issues •Focus on reporting data rather than providing business analytics •Highly manual data collection and mining efforts •Transform fragmented data into actionable information •Better linkage to financial data •Visibility into true employment costs •Enable manager self- service reporting Current State: Future State: • Standard reporting package • Read-only capability Lars Luedemann

10. 10|© Copyright 2011 | First Data Corporation Enabling Our Transformation – Process View • Consistent employee and manager experience • Consolidated and standardized processes and technologies across geographies • Process owner accountability & appropriate controls • Robust self-service tools 2211 33 Standardize tools, core business processes and policies and realign across geographies rather than by geographies Implement appropriate process ownership, governance, and ongoing monitoring process Deploy integrated talent management technology with self service capabilities CustomProjectTranslation 1.00 1.10 1.20 1.30 1.40 1.50 1.60 1.70 1.80 1.90 2.00 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Projects/MillionNamesShipped PY CY AutomatedProject LaborConsumption 1.00 1.05 1.10 1.15 1.20 1.25 1.30 1.35 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec LaborHours/Project PY CY CustomProjectTranslation 1.00 1.10 1.20 1.30 1.40 1.50 1.60 1.70 1.80 1.90 2.00 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Projects/MillionNamesShipped PY CY • Disjointed employee & manager experience • Inconsistent business processes not properly integrated with corporate systems • No true process owners or accountability Current State: Future State: Payroll Processing Greece JapanUS Lars Luedemann

11. 11|© Copyright 2011 | First Data Corporation PeopleSoft 9.1 at First Data Global Payroll Project includes: • Global Payroll • Time & Labour • Absence Management • Base Benefits • Self Service Lars Luedemann

13. 13|© Copyright 2011 | First Data Corporation Spreadsheets Paper Records Manual systems Local Absence Tools (OOO) Current State Employee Manager Local Payroll System and/or Spreadsheet Typical admin transactions • Change of address • Overtime request • Holiday request • Supervisor Change • Change to work pattern PeopleSoft captures HR Core Data Time & Labour Tools Self Service Tools (PDMT) Alison McGuinness

14. 14|© Copyright 2011 | First Data Corporation PeopleSoft 9.1 PeopleSoft 9.1: Future State for all countries ESS MSS PeopleSoft Global Payroll PeopleSoft Core HR PeopleSoft Time & Labour PeopleSoft Absence Management PeopleSoft Base Benefits Alison McGuinness

15. 15|© Copyright 2011 | First Data Corporation Project Phases Switch Payroll FINISH PS 9.1 Design PS 9.1 Discovery PS 9.1 Build PS 9.1 Test PS 9.1 Deploy Payroll Discovery/ Design Payroll Test/Build Payroll Deploy START Part 1 – PS deployment Part 2 – Payroll Outsourcing Lars Luedemann

16. 16|© Copyright 2011 | First Data Corporation Typical journey to complete a country For each track (Global Payroll, Time & Labour, Absence Management, Base Benefits and Self Service) we have to do the following: 8 months Lars Luedemann

18. 18|© Copyright 2011 | First Data Corporation Rollout Name Countries included PS Modules Payroll Outsourced Status GP1 Hong Kong, Malaysia, Singapore Self Service Absence Mgt Global Payroll Yes LIVE June 2013 GP2 Australia, Serbia, New Zealand, Self Service Absence Mgt Global Payroll Time & Labour Australia Outsourced LIVE May 2014 GP3 China, Italy, Korea Self Service Absence Mgt Global Payroll Time & Labour China & Korea planned for Q3 Go Live April 2015 GP4 Greece, India Self Service Absence Mgt Global Payroll Time & Labour India in scope Go Live Q4 2015 GP5 – GP10 EMEA, Latin America Approx. 27 countries in scope Self Service Absence Mgt Global Payroll Time & Labour TBD no later than end 2016 Program Schedule Alison McGuinness Project Start – March 2011

19. 19|© Copyright 2011 | First Data Corporation Challenges Alison McGuinness • Resource (SME’s/IT/Project Team) - availability/burnout • Language capability of In Country SME’s • Project Duration – Start/Stop, Ageing Requirements • Remoteness/Lack of Face to Face opportunities • Access to Developers

21. 21|© Copyright 2011 | First Data Corporation PeopleSoft Implementation - Serbia • Manual, time consuming, paper based processes • Employees completed paper based forms, managers approved absences & signed hard copies, approved overtime, prepared work schedules for shift employees • HR Ops manually prepared different files for absences, overtime payment, calculated working hours for shift employees on a monthly basis • Lots of queries received on absences: remaining days, carry over days • Manually prepared payroll report to send to payroll provider • A lot of time spent on administrative tasks, such as archiving, distributing forms, collecting approvals, answering queries • Online, automated, simplified processes • One database, all data at one place • Less time is spent on administration • Historical data, everything is recorded in the system • Ready reports with visible approval for HR records • Availability to export standard reports to send to payroll provider with eliminated risks for errors • Increased Manager core responsibility, self dependency • Higher levels of security: the risk of loss is minimized and confidentiality is better protected • ESS: correct & accurate data, timely update HR Ops time spent on payroll activities has been reduced by at least 30% Population: 80 employees Average Age: 35 Average Years of Service: 6 years Alison McGuinness

22. 22|© Copyright 2011 | First Data Corporation Feedback from Employees/Managers We’ll do HR work! It will take up a lot of my time I don’t know how to use it! System is very slow! What does it mean for me? Why change the current processes? I’m sure it will not work Like my job wasn’t complicate d enough! How can this make my life easier? Alison McGuinness

23. 23|© Copyright 2011 | First Data Corporation Feedback From Employees/Managers It feels great not to use hard copies! Everything is automated! I have access to my team’s data any time! It was difficult to use in the beginning, but testing and training has helped The system can be really slow at times Fast Approval flow! It’s easy to use! I can find all my data at one place! It’s great to use advanced technology! Alison McGuinness

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