CURRICULUM VITAE OF SONWABO CECIL MANKANTSHU
NATIONALITY South African
LANGUAGES IsiXhosa / English/ Zulu/ Afrikaans
RESIDENTIAL ADDRESS 34 Frans Hals Str
De la Haye
HOBBIES/INTERESTS Reading, Socialising.
A focused and highly skilled Senior Manager who specialises in operations management, team development,
financial management and business development in a variety of business settings. A competent strategist
capable of delivering innovative plans and activities designed to facilitate enhanced operational performance
and process improvement. Possesses a strong track record of driving change, innovation and business
improvement, with notable success in the development of highly effective staff teams. Widely regarded as a
strong and supportive leader, who excels in complex and challenging environments.
PGDip: Financial Management, Damelin Management School, ZA (2000)
Bachelor Degree: Commerce, University of Transkei ( Now Walter Sisulu University ),
Umtata, ZA (1994)
SAA Reservations & Selling Procedures - Gold
The Expert Negotiator Programme
Equity Aviation Finance for Non-finance Managers The Confident Communication Programme
People Development Mentorship Programme Business Writing Skills
Corporate Governance Company Law
Planning, Organizing and implementing skills
Monitoring and Evaluation.
Leadership, Management, Decision Making and problem solving skills.
Communication and computer literacy skills.
Facilitating effecticient and effective corresponding
Handling public complaints
Report writting and Minute taking skills.
Monitoring and Evaluation
Ability to Work as a team and individually
Ability to critically analyse and interpret data.
Analytical and Strategic thinking skills.
Ability to work under Pressure.
Innovative and Initiative
2007 - 03/2014 STATION MANAGER, Menzies Aviation
Playing a key role as Station Manager, overseeing and strategically developing ground handling
operations in line with stringent safety and security protocols, on behalf of a global aviation service
Exercising robust budget management and control, with full accountability for the R58m annual budget
Recruiting, leading and motivating large-scale staff teams, comprising over 200 staff with five direct
PERSONAL & ACADEMIC SKILLS
reports, toward the achievement of productivity targets and challenging Service Level Agreements
Preparing staff schedules and delegating roles appropriately in order to ensure effective workflow in
addition to responsibility for managing staff training and development
Building positive relationships with clients, key stakeholders, internal teams and external agencies, such
as the Airports Authority, in order to ensure smooth business operations
Proactively identifying and converting new business opportunities with new and existing clients;
delivering tailored solutions based around Menzies Aviation services
Compiling monthly financial and operational reports for review by senior management; providing
recommendations with a focus on improving business performance
Dealing with all IR matters and ensuring the application of safe operating practices in order to ensure the
safety of aircraft, personnel and ground support equipment.
Additionally responsible for the specification and procurement of all ground support equipment
I was involved in the Menzies Aviation start up in South Africa in 2007. This involved arranging
operating facilities at Cape Town International Airport. I also arranged staff recruitment , getting the
relevant ground handling equipment. I had to ensure we have customers when we start our
operations in Cape Town so a lot of negotiations with potential customer airlines was the order of the
Successfully leading the team in the delivery of 44 movements a day, 2000 turns a month and the
provision of high quality passenger services for six airlines in Cape Town
Doubling turnover during tenure in post to R6.5m, via effective cost management, process development,
enhanced customer service and improved staff engagement / motivation
Negotiating with ACSA and securing better facilities as well as enhanced contractual and SLA
2001 - 2007 STATION MANAGER, Equity Aviation Pty Ltd, Cape Town International Airport
Accountable for managing and coordinating all passenger handling services, including responsibility for
client relations, staffing, budget management, business development and Health and Safety
Optimising business processes in order to enhance efficiency levels and service delivery to client
airlines, while ensuring the continued safety of aircraft, personnel and ground support equipment
Leading and developing the staff team, conducting performance reviews and providing training and
mentoring to aid skill development and ensure compliance with Equity Aviation standards and ACSA
Dealing with a range of HR related duties, including responsibility for managing disciplinary issues and
the resolution of industrial relations matters
Conducting analysis of business performance, preparing detailed reports and recommendations, then
presenting findings to key stakeholders and senior management
Ensuring the timely maintenance and serviceability of all ramp handling equipment in addition to
continually developing internal systems, controls, policies and procedures.
Consistently improving profitability levels in addition to leading major contract negotiations with the
Airport Authority and securing enhanced facilities
Career Summary cont.
1999 - 2001 FINANCE MANAGER, SA Post Office - Postal Distribution
Managing and controlling all financial activities of postal distribution across the Western Cape Region,
with full accountability for the R100m budget and the leadership of the finance team
Undertaking financial and management accounting duties across the business unit, including
responsibility for budgeting and forecasting
Conducting financial audits, reviewing audit results and developing new plans and initiatives to improve
financial and operational performance
Monitoring compliance with internal policies and procedures, including the development and
implementation of company procurement policy
Directly contributing to the creation and development of a GST Management Accounting system as well
as orchestrating the introduction of a new statistical database to monitor monthly, quarterly and yearly
1997 - 1999 BRANCH MANAGER, Parcel Plus - Division of SA Post Office
Headhunted to the role of Branch Manager, tasked with the management of customer service, revenue
generation, budgeting, cost management, personnel and associated administrative duties
Continually analysing and developing system controls, polices and processes to enable the effective
evaluation of capital expenditure as well as robust cash management
Preparing and reviewing a range of monthly performance reports, including statistical and financial
Driving revenue growth and profitability for the branch in conjunction with ensuring effective
management and control of the R50m budget
1979 - 1996 SENIOR MANAGER - COMMERCIAL & OPERATIONS, Eastern Air
1978 - 1979 ASSISTANT INSPECTOR, HexTex Textiles
1977 - 1978 STORE ASSISTANT, GF Diamond Drilling
AVAILABLE ON REQUEST.
I see myself as an articulate, motivated, professional individual with excellent interaction and
My strengths include attention to detail, strategic management, project management, communication,
negotiations, conflict handling, people management, interaction with people at all levels, decision making,
go-getter, teamwork, an excellent memory, accuracy, analytical skills, logic, problem solving, result-
orientated, practical, working well under pressure, an enquiring mind, listening skills, assertiveness, an even
temperament, a willingness to learn new things and helpfulness.
I am keen to take on the challenging, varied and busy position as advertised, where I can fully utilise my
figure work, problem solving-, and client service-, managerial-, leadership- and practical skills. My ideal
concern is a highly professional, relatively structured one which offers ongoing learning and career
I hereby certify that all the above information is the truth and it is correct.
SONWABO CECIL MANKANTSHU