1. Cathy Truesdale Ross
313-870-7600cathytrue20@yahoo.com
My goal is to secure a challenging position utilizing highly developed organizational,
interpersonal, planning and problem solving skills yielding opportunities for growth in the
fields of Education, Administration or Sales. My desire is to enhance lives through service.
Qualities
Personable, dedicated and enthusiastic professional highly skilled at relationship-building
across organizations with all levels of internal and external clients. Adept at assessing needs,
implementing solutions and executing processes in alignment with business and team goals.
Motivated self-starter with exceptional interpersonal, customer contact and problem solving
skills. Creative aptitude and “out of the box” thinker.
Achievements & Relevant Experience
ProcessImprovement
 Designeda“check-in” proceduretoassistintrackingemployeeattendance(PVSChemicals)
 Developed a cash reconciliation procedure to streamline daily cash out activities (Mi-Sci)
 Formulated a procedure using Excelto track sales and appointment activity (Mi-Sci)
 Created a process to documentsales activity and ensure accountability (Mi-Sci)
 Designed a database to manage student achievement and attendance data (Compact)
 Wrote and implemented an educationalresource program forremedialstudents(Compact)
 Implemented reading/writing workshopsresulting in improved grades and test scores (DPS)
 Designed and implemented a strategic group salesplan to increase sales& scope (Mi-Sci)
 Designed,planned,facilitated and executed quality specialevents (True Prod.)
 Created sponsorship packages yielding $10,000 in sponsorships (True Prod.)
 Consistently exceeded sales goals and objectivesresulting in $310,000 of new revenue (Mi-Sci)
 Monitored and maintained expenseswithin budgetary guidelines yielding increased revenue
Administrative Support, Management &
Teaching
 Exhibit highly developed customer contact skills and verbalcommunications
 Provide exceptionalcustomerservice and support to internal/externalclients at alllevels
 Prepare accurately written correspondence with proficiency utilizing Microsoft Office products
 Demonstrated ability to collect/analyze data and information to make competent/informed
decisions
 Train and schedule (15)employeesfor daily relief at PVScorporate reception desk
 Schedule and coordinate meetings for (5)corporate conference rooms (PVSChemicals)
 Anticipate the client’sneedsand proactively provide support and/or solutions
 Trained/supervised (20) union full/part time staff in allaspectsof Guest Services(Mi-Sci)
 Consistently follow through projects or tasks to completion
 Designed lesson plansand delivered instructionalactivities employing various methodsto
address learning stylesof both children and adults (DPS, Compact,Experiencia)
 Conducted teacher and parent-volunteertraining modules on experientiallearning and test taking
& preparation skills (Experiencia,Compact)
 Organized and managed allaspectsof promotionalplan and eventfrom start to finish (True Prod)
 Maintain mastery of curriculum content,learning theory and processesfor alllearners
(Experiencia,DPS)

2. 313-870-7600cathytrue20-@yahoo.com
Cathy Truesdale Ross
Employment History
2013-Present Administrative Assistant, PVS Chemicals, Inc. Detroit, MI
2006-2010 Group Sales Coordinator, Michigan Science Center Detroit, MI
2004-2013 Chief Event Planner, TrueProductions Detroit, MI
2004-2005 K12 Regular Substitute, Detroit Public Schools Detroit, MI
2003-2004 Instructional Coordinator, Experiencia, Inc. Taylor, MI
2000-2001 Special Instructor, AA Travel Academy (DPS) Detroit, MI
Education Marygrove College Detroit,MI
Bachelor of Arts-History (Minor: Humanities)
Master of Arts-Education/Adult Learning
Proficiencies Microsoft Office, Teaching, Public Speaking,
Organization, Event Planning