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CATHY A. HARRIS
Williamsburg, Virginia
757/309-2690 Cell
CathyHarris_2016@Yahoo.com
____________________________________________________________________________________
I have over 20 years in the newspaper media business with expertise in customer support and
administration. I enjoy and excel at implementing new projects and creating detailed documentation.
EXPERIENCE:
Sep 2013-Present The New York Times Company Shared Services Center, Norfolk, VA
Financial Systems Analyst
Provide quality assurance for Financial Systems the New York Times utilizes for
reporting; provide production support for all Financial Reporting and Analysis
responsibilities; work with the Financial Reporting and Analysis team to gather
information and data to meet the needs of the New York Times Company’s
overall business strategy and facilitate decision-making for key constituents
around the company; maintenance of company-wide chart of accounts, ensuring
the entire PeopleSoft Finance and Essbase systems’ internal reporting structures
reflect most current modifications; maintain strong internal controls around the
administration of New York Times Company’s financial systems; maintain
existing reports to reflect accounting system modifications; troubleshoot all
reporting related issues and provide support to users; provide an exceptional level
of customer service and support to all business units, corporate financial
departments and other internal customers; provide information to management by
gathering and summarizing data and preparing reports; coordinate with SSC IT
Operations and ensure successful completion of the monthly GL and
reporting batch processes, including nVision report books and data extracts;
participate in financial system upgrades and modifications by creating/updating
appropriate scripts and documentation, perform system testing, data verification
and provide business unit functional support; create web documents and post to
the company intranet website. Perform SOX testing of AP vouchers and P-Card
transactions.
Jul 2007-Sep 2013 The New York Times Company Shared Services Center, Norfolk, VA
Senior Computer Support Analyst/QA Reporting Analyst
Provide first level technical support through phone, oral, and written
communications for internal and business unit customers in regard to installation,
problem resolution, and educational assistance; assist in leading the day-to-day
execution of call center operations ensuring response and resolution times meet
service level agreements; monitor status of open tickets assigned to Computer
Support queues in call management tracking system; monitor inbound telephone
calls to ensure appropriate level of agent availability; provide technical and
functional guidance to Computer Support Analysts on procedural issues, software
applications, hardware, networking, PCs, laptops, and peripherals; troubleshoot,
research, and resolve technical and functional issues using available resources and
following established procedures; utilize call tracking management system to
track and escalate technical or functional issues according to procedures;
CATHY A. HARRIS Page 2
responsible for providing detailed input into performance evaluations and goals
for assigned team members; interview applicants; review, revise and submit
changes to policy and procedural documents within Computer Support as needed;
seek and recommend ways to improve daily work processes to enhance quality,
productivity, and customer service; obtain first level support information for new
applications and upgraded applications; perform evaluations on customer calls for
training purposes; run reports and analyze data to identify training needs and
improve overall effectiveness of department; prepare policies and procedures;
Provide functional training for PeopleSoft Financials and Human Resources
applications, as well as various other supported systems.
 Standard Operating and Escalation Procedures creation for the Computer
Support department
Mar 2005–Jul 2007 The New York Times Company Shared Services Center, Norfolk, VA
Business Analyst/Project Manager
Provide technical support and act as liaison between functional system users and
application programmers; gather and document requirements and test conditions
for application enhancements and modifications; test system changes and fixes;
coordinate acceptance testing with functional users; ensure modifications meet
defined requirements and sufficient testing is performed to verify error-free code;
perform troubleshooting for application data issues; prepare SQL scripts;
document system processes for end users; create software requirements
specifications and test scripts; manage system issues through resolution; manage
conversions of new business units to financials system; perform business unit and
bank account configuration; test payments and electronic funds transfer files.
 Log application issues with system vendors
 Managed Tax Dimensions system implementation project – communicated
with project sponsors throughout project timeline; scheduled and led meetings
with all project partners; followed up on tasks with project resources to ensure
timely outputs; ran reports; coordinated loading of data and tested data
integrity; coordinated steps from database development to test to production.
 International Herald Tribune Hong Kong Conversion to PeopleSoft Financials
– performed vendor data cleanup; coordinated vendor file uploads into the
PeopleSoft Financials system.
 International Herald Tribune London Conversion to PeopleSoft Financials –
configured bank accounts; tested check and electronic funds transfer payments
(including multiple file formats for EFTs); created instructions for application
procedures; performed vendor data cleanup; coordinated the vendor file
upload into the PeopleSoft Financials system.
 1099 Project Lead for the 2005 and 2006 tax years – analyzed data and
CATHY A. HARRIS Page 3
entered adjustments; supervised data corrections and balance postings; created
queries, coordinated upload of 1099 interface files; tested patches; maintained
project plans; maintained project plan; tested patches for system issue
resolution.
Oct 2000–Mar 2005 The New York Times Company Shared Services Center, Norfolk, VA
IT Computer Support Analyst
Provide technical and functional support through phone, oral, and written
communications for internal and business unit customers in regard to installation,
problem resolution, and educational assistance; provided functional training for
financials and human resources applications, as well as various other supported
systems.
Jul 1999–Oct 2000 The New York Times Company Shared Services Center, Norfolk, VA
Financial Information Systems Accountant
Provide functional support to Accounts Payable department in regard to financials
application issues; act as liaison between functional users and technical solution
providers; identify source of data issues; test system changes and fixes; delegate
tasks; correct 1099 data and post balances; create queries and analyze data;
coordinate loading of files; maintain project plan; process 1099 forms and filings
with IRS; perform general ledger reconciliations.
 1099 Project Lead for the 1999 tax year – assisted AP Operations Manager
with creating complete instructions for 1099 processing; analyzed data and
entered adjustments; posted balances; created queries; coordinated upload of
1099 interface files. Processed 1099 forms and coordinated mailings.
Monitored 1099 hotline and resolved/responded to customer issues and
inquiries; maintained 1099 project plan.
 1099 Project Lead for the 2005 and 2006 tax years – analyzed data and
entered adjustments; supervised data corrections and balance postings; created
queries, coordinated upload of 1099 interface files; tested patches; maintained
project plans; maintained project plan; tested patches for system issue
resolution.
Jan 1999–Jul 1999 The New York Times Company Shared Services Center, Norfolk, VA
Financial Systems Administrator
Configure PeopleSoft financials application; define interface requirements,
identify source of data issues; test system modifications and fixes; create policies
and procedure documentation; correct 1099 data and post balances; create queries
and analyze data; coordinate loading of files; maintain project plan; process 1099
forms and filings with IRS.
 System Test Lead for (2) PeopleSoft Financials upgrades; 1) Tools upgrade
from version 6.0 to 7.0 and 2) full upgrade from client-based version 7.0 to
web-based 8.14; developed list of test conditions/scenarios; wrote test
(scenario) scripts for testing processes/work flow, tested application processes
CATHY A. HARRIS Page 4
and delegated processes to other testers, verified data and file formats;
delegated tasks and test processes to testers; maintained count of test
conditions tested, passed and failed; interacted closely with application
developers and programmers regarding failed tests and re-testing
Sep 1998–Jan 1999 The New York Times Company Shared Services Center, Norfolk, VA
Senior Accounts Payable Conversion Specialist
Responsible for obtaining general ledger history and vendor information from
business units, entering information into spreadsheets, data cleanup, and
coordination of file loads into the financials system; Traveled to business units to
meet and work closely with contacts in order to obtain General Ledger history and
vendor information; test processes.
 Manage conversions of new business units to the PeopleSoft Financials
system - Responsible for gathering and entering vendor information into
spreadsheet format, cleanup and load. Coordinated loading files and online
cleanup of data. Performed this function numerous times, meeting deadlines
or completing the process prior to deadlines; delegated tasks and test
processes to testers
 Reconciled General Ledger history files and coordinated loading files for
business units going live on the PeopleSoft Financials system
Dec 1996–Sep 1998 The New York Times Company Shared Services Center, Norfolk, VA
Cash Management Specialist / Senior Accounts Payable Specialist
Process check and direct deposit payments; cancel and reissue payments; process
bank reconciliation information; serve as bank’s point of contact for company
accounts; test system during modification cycles. Enter and update vendor
information in the financials application; test system changes and fixes; test
system during financials upgrade; create policies and procedures documentation.
Jun 1996–Dec 1996 The New York Times Company Shared Services Center, Norfolk, VA
Accounts Payable Specialist
Enter and update vendor information in the PeopleSoft Financials application.
 Tested PeopleSoft Financials processes during the upgrade from version 5.0 to
6.0; maintained test conditions tested, passed and failed; interacted closely
with technical solution providers
 Creation of all functional documentation for the Accounts Payable
Department
The NewYork Times Company (NYSE: NYT) is a global media organizationdedicatedto enhancingsocietyby creating,
collectinganddistributinghigh-qualitynews andinformation.The companyincludes The NewYorkTimes, International
New York Times, NYTimes.com,INYT.comandrelatedproperties. It is known globally for excellencein its journalism,
andinnovation in its print anddigital storytellingandits business model. Follownews about the company at
@NYTimesComm.
CATHY A. HARRIS Page 5
EDUCATION:
Various PeopleSoft Financials courses
Various classes in Performance Management, Team Building, Customer Service and
Time Management Classes
The New York Times Shared Services Center, Norfolk, VA
Concepts in Management & College Composition courses
Tidewater Community College, Norfolk, VA
Business Administration
Fayetteville State University, Fayetteville, NC
General Education Diploma
Fayetteville Technical Institute, Fayetteville, NC
SYSTEMS & SOFTWARE:
 PeopleSoft Financials Software versions 5 -9.1
 HP OpenView Service Desk version 4.5 call tracking system
 Epicor Clientele version 7.10 ticket tracking system
 PVCS Tracker ticket tracking system
 Microsoft Windows 7 Pro, XP Pro, 2000, NT, and 95
 Google Gmail, Calendar, and Drive
 Microsoft Outlook Exchange, Word, and Excel
 Chrome, Internet Explorer, Mozilla Firefox, and Safari
 CHASE Paymentech and JPMorgan Commercial Card
 Lotus Notes
 Familiar with Adobe Dreamweaver CS6 web development tool
 Familiar with Archer, BlackLine, Essbase, and SAP
 Familiar with SQL Plus, TOAD, and UltraEdit
 Various file transfer systems
REFERENCES: Available upon request

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Resume of Cathy A Harris

  • 1. CATHY A. HARRIS Williamsburg, Virginia 757/309-2690 Cell CathyHarris_2016@Yahoo.com ____________________________________________________________________________________ I have over 20 years in the newspaper media business with expertise in customer support and administration. I enjoy and excel at implementing new projects and creating detailed documentation. EXPERIENCE: Sep 2013-Present The New York Times Company Shared Services Center, Norfolk, VA Financial Systems Analyst Provide quality assurance for Financial Systems the New York Times utilizes for reporting; provide production support for all Financial Reporting and Analysis responsibilities; work with the Financial Reporting and Analysis team to gather information and data to meet the needs of the New York Times Company’s overall business strategy and facilitate decision-making for key constituents around the company; maintenance of company-wide chart of accounts, ensuring the entire PeopleSoft Finance and Essbase systems’ internal reporting structures reflect most current modifications; maintain strong internal controls around the administration of New York Times Company’s financial systems; maintain existing reports to reflect accounting system modifications; troubleshoot all reporting related issues and provide support to users; provide an exceptional level of customer service and support to all business units, corporate financial departments and other internal customers; provide information to management by gathering and summarizing data and preparing reports; coordinate with SSC IT Operations and ensure successful completion of the monthly GL and reporting batch processes, including nVision report books and data extracts; participate in financial system upgrades and modifications by creating/updating appropriate scripts and documentation, perform system testing, data verification and provide business unit functional support; create web documents and post to the company intranet website. Perform SOX testing of AP vouchers and P-Card transactions. Jul 2007-Sep 2013 The New York Times Company Shared Services Center, Norfolk, VA Senior Computer Support Analyst/QA Reporting Analyst Provide first level technical support through phone, oral, and written communications for internal and business unit customers in regard to installation, problem resolution, and educational assistance; assist in leading the day-to-day execution of call center operations ensuring response and resolution times meet service level agreements; monitor status of open tickets assigned to Computer Support queues in call management tracking system; monitor inbound telephone calls to ensure appropriate level of agent availability; provide technical and functional guidance to Computer Support Analysts on procedural issues, software applications, hardware, networking, PCs, laptops, and peripherals; troubleshoot, research, and resolve technical and functional issues using available resources and following established procedures; utilize call tracking management system to track and escalate technical or functional issues according to procedures;
  • 2. CATHY A. HARRIS Page 2 responsible for providing detailed input into performance evaluations and goals for assigned team members; interview applicants; review, revise and submit changes to policy and procedural documents within Computer Support as needed; seek and recommend ways to improve daily work processes to enhance quality, productivity, and customer service; obtain first level support information for new applications and upgraded applications; perform evaluations on customer calls for training purposes; run reports and analyze data to identify training needs and improve overall effectiveness of department; prepare policies and procedures; Provide functional training for PeopleSoft Financials and Human Resources applications, as well as various other supported systems.  Standard Operating and Escalation Procedures creation for the Computer Support department Mar 2005–Jul 2007 The New York Times Company Shared Services Center, Norfolk, VA Business Analyst/Project Manager Provide technical support and act as liaison between functional system users and application programmers; gather and document requirements and test conditions for application enhancements and modifications; test system changes and fixes; coordinate acceptance testing with functional users; ensure modifications meet defined requirements and sufficient testing is performed to verify error-free code; perform troubleshooting for application data issues; prepare SQL scripts; document system processes for end users; create software requirements specifications and test scripts; manage system issues through resolution; manage conversions of new business units to financials system; perform business unit and bank account configuration; test payments and electronic funds transfer files.  Log application issues with system vendors  Managed Tax Dimensions system implementation project – communicated with project sponsors throughout project timeline; scheduled and led meetings with all project partners; followed up on tasks with project resources to ensure timely outputs; ran reports; coordinated loading of data and tested data integrity; coordinated steps from database development to test to production.  International Herald Tribune Hong Kong Conversion to PeopleSoft Financials – performed vendor data cleanup; coordinated vendor file uploads into the PeopleSoft Financials system.  International Herald Tribune London Conversion to PeopleSoft Financials – configured bank accounts; tested check and electronic funds transfer payments (including multiple file formats for EFTs); created instructions for application procedures; performed vendor data cleanup; coordinated the vendor file upload into the PeopleSoft Financials system.  1099 Project Lead for the 2005 and 2006 tax years – analyzed data and
  • 3. CATHY A. HARRIS Page 3 entered adjustments; supervised data corrections and balance postings; created queries, coordinated upload of 1099 interface files; tested patches; maintained project plans; maintained project plan; tested patches for system issue resolution. Oct 2000–Mar 2005 The New York Times Company Shared Services Center, Norfolk, VA IT Computer Support Analyst Provide technical and functional support through phone, oral, and written communications for internal and business unit customers in regard to installation, problem resolution, and educational assistance; provided functional training for financials and human resources applications, as well as various other supported systems. Jul 1999–Oct 2000 The New York Times Company Shared Services Center, Norfolk, VA Financial Information Systems Accountant Provide functional support to Accounts Payable department in regard to financials application issues; act as liaison between functional users and technical solution providers; identify source of data issues; test system changes and fixes; delegate tasks; correct 1099 data and post balances; create queries and analyze data; coordinate loading of files; maintain project plan; process 1099 forms and filings with IRS; perform general ledger reconciliations.  1099 Project Lead for the 1999 tax year – assisted AP Operations Manager with creating complete instructions for 1099 processing; analyzed data and entered adjustments; posted balances; created queries; coordinated upload of 1099 interface files. Processed 1099 forms and coordinated mailings. Monitored 1099 hotline and resolved/responded to customer issues and inquiries; maintained 1099 project plan.  1099 Project Lead for the 2005 and 2006 tax years – analyzed data and entered adjustments; supervised data corrections and balance postings; created queries, coordinated upload of 1099 interface files; tested patches; maintained project plans; maintained project plan; tested patches for system issue resolution. Jan 1999–Jul 1999 The New York Times Company Shared Services Center, Norfolk, VA Financial Systems Administrator Configure PeopleSoft financials application; define interface requirements, identify source of data issues; test system modifications and fixes; create policies and procedure documentation; correct 1099 data and post balances; create queries and analyze data; coordinate loading of files; maintain project plan; process 1099 forms and filings with IRS.  System Test Lead for (2) PeopleSoft Financials upgrades; 1) Tools upgrade from version 6.0 to 7.0 and 2) full upgrade from client-based version 7.0 to web-based 8.14; developed list of test conditions/scenarios; wrote test (scenario) scripts for testing processes/work flow, tested application processes
  • 4. CATHY A. HARRIS Page 4 and delegated processes to other testers, verified data and file formats; delegated tasks and test processes to testers; maintained count of test conditions tested, passed and failed; interacted closely with application developers and programmers regarding failed tests and re-testing Sep 1998–Jan 1999 The New York Times Company Shared Services Center, Norfolk, VA Senior Accounts Payable Conversion Specialist Responsible for obtaining general ledger history and vendor information from business units, entering information into spreadsheets, data cleanup, and coordination of file loads into the financials system; Traveled to business units to meet and work closely with contacts in order to obtain General Ledger history and vendor information; test processes.  Manage conversions of new business units to the PeopleSoft Financials system - Responsible for gathering and entering vendor information into spreadsheet format, cleanup and load. Coordinated loading files and online cleanup of data. Performed this function numerous times, meeting deadlines or completing the process prior to deadlines; delegated tasks and test processes to testers  Reconciled General Ledger history files and coordinated loading files for business units going live on the PeopleSoft Financials system Dec 1996–Sep 1998 The New York Times Company Shared Services Center, Norfolk, VA Cash Management Specialist / Senior Accounts Payable Specialist Process check and direct deposit payments; cancel and reissue payments; process bank reconciliation information; serve as bank’s point of contact for company accounts; test system during modification cycles. Enter and update vendor information in the financials application; test system changes and fixes; test system during financials upgrade; create policies and procedures documentation. Jun 1996–Dec 1996 The New York Times Company Shared Services Center, Norfolk, VA Accounts Payable Specialist Enter and update vendor information in the PeopleSoft Financials application.  Tested PeopleSoft Financials processes during the upgrade from version 5.0 to 6.0; maintained test conditions tested, passed and failed; interacted closely with technical solution providers  Creation of all functional documentation for the Accounts Payable Department The NewYork Times Company (NYSE: NYT) is a global media organizationdedicatedto enhancingsocietyby creating, collectinganddistributinghigh-qualitynews andinformation.The companyincludes The NewYorkTimes, International New York Times, NYTimes.com,INYT.comandrelatedproperties. It is known globally for excellencein its journalism, andinnovation in its print anddigital storytellingandits business model. Follownews about the company at @NYTimesComm.
  • 5. CATHY A. HARRIS Page 5 EDUCATION: Various PeopleSoft Financials courses Various classes in Performance Management, Team Building, Customer Service and Time Management Classes The New York Times Shared Services Center, Norfolk, VA Concepts in Management & College Composition courses Tidewater Community College, Norfolk, VA Business Administration Fayetteville State University, Fayetteville, NC General Education Diploma Fayetteville Technical Institute, Fayetteville, NC SYSTEMS & SOFTWARE:  PeopleSoft Financials Software versions 5 -9.1  HP OpenView Service Desk version 4.5 call tracking system  Epicor Clientele version 7.10 ticket tracking system  PVCS Tracker ticket tracking system  Microsoft Windows 7 Pro, XP Pro, 2000, NT, and 95  Google Gmail, Calendar, and Drive  Microsoft Outlook Exchange, Word, and Excel  Chrome, Internet Explorer, Mozilla Firefox, and Safari  CHASE Paymentech and JPMorgan Commercial Card  Lotus Notes  Familiar with Adobe Dreamweaver CS6 web development tool  Familiar with Archer, BlackLine, Essbase, and SAP  Familiar with SQL Plus, TOAD, and UltraEdit  Various file transfer systems REFERENCES: Available upon request