My current resume

1. Cassandra White
370 White Oak Rd Summerville, GA 30747 | 706-767-4457 | sandywhite2964@gmail.com
Objective:
Experienced and accomplished collections clerk with over a year of experience implementing
all duties of debt collections.
Education:
AAS | 03/24/2011 | GEORGIANORTHWESTERN TECHNICAL COLLEGE
· Major: Computer Support Specialist
· Minor: PC repair and Network Technician
AAS | 3/24/2011 | GEORGIANORTHWESTERN TECHNICAL COLLEGE
· Major: Networking
· Minor: Network Technician
· Related coursework: Microsoft Office Suite
Skills & Abilities:
Keys address, charge, or payment data and checks accuracy of related input.
Types or prepares follow-up letters for customer accounts, notifications of change of
address for collection agencies, and other documents.
Performs various clerical tasks as required, including logging and routing incoming mail,
typing, reception duties, and preparation of outgoing mail.
Responds to telephone inquiries and assists in solving questions related to the status of
customer accounts; documents status of collection efforts.
Performs limited research in preparation for updating records, such as tracing customer
mailing address.
Ensures strict confidentiality of financial records.
Performs miscellaneous job-related duties as assigned.
Records maintenance skills.
Ability to use independent judgment and to manage and impart confidential information.
Ability to sort and/or distribute mail.
Ability to read, sort, check, count, and verify numbers.
Word processing and/or data entry skills.

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Ability to interact and communicate with people over the telephone, often in stressful
situations. Computer data entry skills
Computer Skills
Accurate, thorough, and persistent individual seeking a position in your company. Exceptional
communication, secretarial, and problem solving skills to bring a remarkable change in the
overall efficiency of the office. • Over 2 years’ varied and increasingly responsible experience in
secretarial capacities
• Highly skilled in greeting customers and answering phone calls
• Proven ability to handle multiple, competing priorities in an effective manner
• Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation
Experienced in leading and motivating a team
Proficient in speaking, writing, and reading of the English language
Ability and desire to problem solve, prioritize, and multi-task in a fast-paced environment
Knowledge of Microsoft Office products (Word, Excel)
Exemplary guest service skills and able to interact with guests in an effective manner
Accounting skills and inventory control
Ability to move and handle boxes of merchandise and/or textbooks including lifting up to 50 lbs.
in a safe manner
LEADERSHIP
Half of the collections team that achieved a ZERO percent delinquency ratio for February 2016.
This was a huge first and an accomplishment that not many credit unions can proclaim.
Experience:
SOUTHEAST FEDERAL CREDIT UNION | 4/13/2015- PRESENT
Stratify collection activities to maximize cash receipts
Issue dunning letters to overdue accounts
Use skip tracing techniques to locate customers
Contact customers regarding overdue accounts and determine reasons for non-payment
Issue payment commitment letters
Negotiate the return of unpaid merchandise
Repossess merchandise when payment is unlikely
Monitor cash on delivery or COD roll payments
Issue credit hold notifications
Coordinate customer credit changes with the credit department
Recommend that accounts be shifted to a collection agency
Process small claims court complaints
Recommend bad debt write-offs
Maintain accurate records about the customer payment status

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TEAM LEADER | NEBRASKA BOOK COMPANY | 2011-2014
 Regularly acting as designated manager for opening and closing store, resolving
questions and issues, and maintaining loss prevention standards
 Training, recognizing, and providing team members feedback through active
performance management
 Leading team to accomplish store goals through task assignment and follow up
 Supporting store operations including general store opening and closing duties, running
cash registers, and maintaining a clean and well-stocked sales floor and backroom
 Supporting adherence to payroll plans
 Supporting efforts to plan, prepare, and execute textbook back to school and buyback
periods
 Providing excellent guest service by modeling and leading team members to greet each
guest with, “Hi, How can I help you?” and eliminating excessive wait times at cash
registers
 Providing superior service to on-line guests by promptly filling and shipping web orders
and addressing guest questions and comments