Casper L. Mann Jr. has over 15 years of experience in customer service, team building, and healthcare roles. His experience includes providing customer service and technical assistance at OnLife Health, front desk and fitness center roles at Blue Cross Blue Shield of Tennessee, massage therapy and physical therapy technician work, and general management of a Radio Shack. He is skilled in communication, adapting easily, and building strong customer relationships.

1. Casper L. Mann, Jr.
Spring Hill, TN
casmann2004@yahoo.com
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Provensuccesswithcustomerservice relationshipbuilding,andthe abilitytolearnandpractice learned
capabilitiesinvery shorttime frames,andwithno supervision. Innovative,resultsorientedindividual
withprovenabilitytoformcohesive teamenvironments.Ihave alwaysdemonstratedleadershipskills,
capable of leadingandmotivatingpeople tomaximize levelsof productivity. Exceptional communicator,
focusedonbuildingstrongcustomer relationships.
QUALIFICATION HIGHLIGHTS
Adapts easily
Customer Service
Friendly under pressure
Excellent communicator
Organization
JIRA
Microsoft office
Supervisor
Responsive
Team Building
Meticulous
Proficient knowledge of PC
PROFESSIONAL EXPERIENCE
ONLIFE HEALTH – SUBSIDIARY OF BLUE CROSS BLUE SHIELD OF TENNESSEE
Member Services April 2013 Present
Provide customer service and technical assistance to OnLife Health client employees. Assist client’s
employees with on-line account registration and assist them with web site navigation so they can
complete their health assessments and self-directed programs required to receive their health incentives.
Answer questions related to each client’s program requirements.
Troubleshoot client browser and access issues, such as popup blockers, internet browser version issues,
internet configurations, etc. Assist clients with password resets and assign security codes required for
access. Answer incoming calls for Member Services and direct calls to Health Coaches if the client
requests or has health issues requiring a Coach. Perform call-backs to inform client issues have been
resolved.
Fitness Center Specialist May 2009 - April 2013
Provide front desk support to BCBST employees entering the Fitness Center. Assist employees with
submission of Fitness Center forms. Maintain hourly, daily and weekly and fitness center metrics. Job
Duties and responsibilities include:
New member orientations
Give new employee orientation presentations & orientations for ones that are unable to attend regular
sessions.
Instruct new members about basic functions of exercise equipment to new members
New hire facility tours

2. Membership and utilization related administrative duties
Educate employees how to submit Member Consent Forms
Inform members how to sign up for One-on-One consultations, Fitness Assessments & BCA’s (Body
Composition Analysis)
Vendor relations- towel service, equipment service, maintenance needs
Member appointment scheduling
Trouble shooting liaison between member and Fitness Director
Reception Desk attendant
Greet everyone as they enter the Corporate Fitness Center
Direct all newcomers to the correct Corporate Fitness Center areas
Boost attendance for existing members and new comers in and outside the Corporate Fitness center
JASON’S DELI – Part Time - Nashville, TN 2007-2009
Work with catering team to deliver high-quality deli foods
LICENSED MASSAGE THERAPIST (LMT) – Self Employed 1999-2009
Also contracted as LMT to: Boeing, UFC Fitness Center, and Attitudes Day Spa in Huntsville, AL
Provide massage therapy services on referrals from physicians and chiropractors for medical
massage prescribed for Carpal Tunnel Syndrome, chronic stage of whiplash and accident and work
injuries. Perform Sports, Deep-Tissue, Pre-Natal and Swedish massages for Day Spa, Fitness
Center, Corporate clients and personal client base.
 Assess patients’ rehabilitative needs, develop patient plans of care and treatment goals and
conduct physician prescribed Massage Therapist programs for patients.
 Perform exams to evaluate muscle, nerve, joint and functional abilities.
 Excel in ability to customize or adapt conventional Massage Therapist techniques to meet the
special needs of individual patients.
 Earned repeated commendations from supervisor and patients for providing high-quality,
compassionate care helping patients to maximize their success and live within the limits of their
capabilities.
PHYSICAL THERAPY TECHNICIAN (PT Tech) – Enduracare, Huntsville, AL 2005-2006
Under the supervision of a licensed Physical Therapist, provided physical therapy and massage
therapy treatments and modalities in accordance with hospital policies and procedures. Worked in
inpatient and outpatient rehabilitation department
 Maintained premium patient care at all times.
 Documented patients’ progress and completed discharge summaries, home-program treatment
plans and other forms. Ensured all documentation was clear, concise, timely, accurate and
complete.

3. Radio Shack – General Manager – Decatur, AL 1997-2002
 Communicated with corporate concerning managerial guidelines and processes.
 Payroll
 Presentation of store and advertising displays.
 Assisted other Managers newly promoted.
 Cleaned and prepared the store for great running order.
 Overall care of staff and their well-being.
 Recruiting, performance management & workplace scheduling product management, including
ordering, receiving, price changes, handling damaged products & returns.
 Team Development, facilitating staff learning, training and development.
 Problem solving, handling unusual circumstances.
EDUCATION AND AWARDS
Healing Arts Center School of Massage
1998-1999
 Received Professional Massage Therapy diploma & certification for 650 hours as required by
State of Alabama.
North West Community College
1995-1996
 Received certification as Nurse Assistant
Calhoun Community College
 Basic understanding and use of MS Excel, Word, Outlook and Windows
 Received most caring award for customer service out of 250 peers