1. CASEY HOOPER
606 Steven Dr., Smyrna, TN 37167
Cell: (615)513-7429
casey.hooper55@gmail.com
CAREER OVERVIEW
Mid-level manager with nine years of managerial experience. Strong strategic-planning and people-
management skills. Well organized, multi-task oriented, and self-directed.
CORE STRENGTHS
• Operations Management • Problem Resolution
• Project Management • Self-Starter
• Supervision and Training • Staff Development
• Complex Problem Solving • Analytical
• Cost Reduction and Containment • Podium Instruction
PROFESSIONAL EXPERIENCE
STUDENT August 2010 to May 2014
Pentecostal Theological Seminary
Cleveland, TN
• Earned a Master of Divinity with honors (3.63) GPA
SERVICE REPRESENTATIVE,LEAD INVESTIGATOR,
SENIOR PROGRAM ADMINISTRATOR September 2005 to June 2010
Better Business Bureau ofMiddle Tennessee
Nashville, TN
• Provided reconciliation services in helping to resolve business/consumer disputes.
• Assisted businesses and consumers in finding resources to help solve problems as they
arose.
• Arranged for arbitration proceedings as they became necessary. Participated as
moderator and assured adherence to all decisions, acting as a buffer between parties.
• Prepared BBB Reliability Reports for release to the news media.
• Responsible as Lead Investigator for analyzing data from co-workers and consumers to
develop scam alerts and news releases.
• Routinely performed file reviews on companies with a large volume or pattern of
complaint.
• Prepared materials for subpoenas from government agencies such as the Tennessee
Attorney General and delivered them as required.
CUSTOMER SERVICE REPRESENTATIVE May 2002 to August 2004
SunTrust Banks, Inc.
Nashville, TN
• Performed fulfillment services at their operations center.
• Document retrieval and certification for company attorneys, title release,
and insurance certification.
• Responsible for all return mail for SunTrust Banks operations centers.
• Assured that all addresses were properly corrected and statements forwarded.
• Developed a process that saved SunTrust Banks approximately $23,000 annually by
cross- checking dissimilar databases.

2. AGENT April 1997 to February 2002
Silver Creek Insurance Associates, Blackduck
Blackduck, MN
• Responsible for all aspects of business management, including budgeting, marketing,
advertising, communications/IT and sales.
• Returned a small unprofitable, poorly written property/casualty book of business to
profitability within three years.
• Primary specialties included Property and Casualty Insurance.
• licensed for Life and Health insurance.
ELECTRONICS MATERIAL OFFICER July 1978 to May 1998
United States Coast Guard
• Oversaw the operations, planning and logistics of all electronic maintenance for a
Coast Guard Group office and ten small boat stations.
• Electronics maintenance included radio communications equipment, telephone
communications, IT management, as well as sonar, radar,and navigation equipment.
• Oversaw and organized the work for a staff of 14.
• Duties also included budgeting, project management, and work order fulfillment.
• Implemented programs that reduced electronics casualties by 90%.
• Responsible for all operations as Officer-in-Charge of a $14 million Long Range Aids
to Navigation Station, providing reliable direction finding signals to ships and airplanes
worldwide.
• Responsible for budget, logistics, maintenance, and personnel administration.
• During a 5 year tenure, the LORAN Station I commanded held the best overall record
of any station worldwide for on-air performance and availability.
EDUCATION
Williamson College August 2002 to November 2014
Bachelor of Science: Leadership and Ministry
Franklin, TN
• GPA: 3.93 Summa cum laude
PentecostalTheological Seminary August 2010 to May 2014
Master of Divinity: Biblical Studies and Biblical Languages
Cleveland, TN
• GPA: 3.63 (with honors)
SKILLS
• Computer Proficient
• MS Office Suite (Word, Excel, PowerPoint)