1. Resume Carmel Rizzo Page 1
Carmel Rizzo
0406 772 546
carmelrizzo@bigpond.com
Career Profile
A support professional with expertise in systems and all administrative-type functions.
I have been the ‘interpreter’ and ‘go between’ of business and IT requirements.
My eye for detail means I learn fast and can efficiently come up to speed to make your operation run
smoothly.
I seek roles where I can support your systems or office/administrative functions.
Key capabilities Systems/applications
 IT Support & Systems Administration
 Testing for test and production systems
 Business Support analysis
 Systems training
 Accounts Payable
 Accounts Receivable
 Office support
 Data entry
 MK8 – ERP System
 Oracle
 UNIX
 LAN Accounts
 CRM and HP Open View (Call/ticket queues)
 SAI Global
 Cognos
 MomentumPro (Markinson Business Software
Solutions – ERP System
Employment Summary
Go Electrical 27th Jul 2015 – 26th Feb 2016
Accounts Payable
Boral 18th Jan 1993 – 17th Oct 2014
IT Business Support and Systems Applications Administrator
Accounts Payable
Liverpool Financial Services Centre Jun 1992 – Dec 1992
Accounts Assistant
Boral Feb 1990 – Jun 1992
Accounts Payable
RG Douglas Industries Feb 1986 – Jan 1990
Office Manager
L J Scott Uniforms Jan 1985 – Jan 1986
Receptionist
Office Clerk

2. Resume Carmel Rizzo Page 2
Key Strengths
 Excellent Customer Service Skills
 Excellent knowledge of ERP Systems
 High Attention to Detail
 Excellent written and verbal communication Skills
 Work well in a team environment
 Fast learner and have the ability to take on new challenges
 Self-motivated, target driven and capable of working on several tasks at once
 Well mannered, with a positive attitude, enthusiasm and patience towards all tasks and dealings with
customers
 Work well under stress and always strive to work harder to achieve and reach goals
 Dedicated, hard worker with excellent people skills
Qualifications and Professional Development
 Secretarial Studies, Liverpool Technical College
 Microsoft Office Suite
 Customer Service Training
 Customer Excellence
 Delivering on Customer Expectations
 Team Building
 Springboard Women’s Personal Development
 Working with Respect
 ITL Change Management
Employment History
Go Electrical 27th Jul 2015 – 26th Feb 2016
Accounts Payable
Responsibilities
 Processingahighvolume of invoicesinanaccurate and timelymanner inahighpressured
environment
 Workingwitha large scale ERP System
 CodingandmatchinginvoicesasperPO numbers
 Manage external stakeholderrelationships –B2B suppliers
 Accuratelyrecordand file all invoices
 Providingsupportwithvariousad-hocdutiesincludingmonthendingactivities
 Reconciliation of accounts on a monthly basis – trial balance to suppliers statements
 Liaise with suppliers and branches on problem invoices, credits and claims and all supplier related
issues or queries
 Answering of phones on a daily basis not only for Accounts Payable but for the business when
Receptionist not available
Boral 18th Jan 1993 – 17th Oct 2014
IT Business Support and Systems Applications Administrator
Accounts Payable
My main role during this period was supporting a key system within Boral (MK8).
This system has modules in finance, stock, inventory, purchasing, payable/receivable, banking etc

3. Resume Carmel Rizzo Page 3
Achievements
 ‘Poached’ by IT from Accounts Payable due to fast uptake: with minimal input, I taught myself the
MK8 system to become the company Subject Matter Expert
 Performed detailed system administration including managing major system outages, set up of
users, assigning and managing profile/security roles etc.
 Performed complex task analysis to upgrade and implement subsequent system versions, eg data
transfer and integrity
 Performed regular system testing, including writing and running test cases
 Wrote procedures and documentation to support the end user
 Ran training for up to 500 users
 Stakeholder management, including onsite vendor to manage significant system customisations
Liverpool Financial Services Centre June 1992 – Dec 1992
Accounts Assistant
A general accounting role and office assistant to 5 accountants.
This included data entry of tax returns and all major office support functions including phones, stock
ordering, minutes and correspondence.
Boral Feb 1990 – Jun 1992
Accounts Payable
Responsibilities
 Managed all payable invoices
 Data entry of all the invoice paperwork that came in from the warehouses.
 Customer liaison and following up on accounts and charging errors
Achievements
 Reconciled major company accounts in 3 weeks, where it had not been able to be solved before
 From this achievement, my original 3 month tenure was significantly extended
RG Douglas Industries Feb 1986 – Jan 1990
Office Manager
All office support function for up to 20 staff including managers, accountants and salespeople
Tasks included:
 Reception
 Accounts receivable / payable
 Payroll
 Writing of quotes
 Office Administration
L J Scott Uniforms Jan 1985 – Jan 1986
 Reception
 Office Clerk
Referees
Available on request