1. Carlos A. Roca Jr.
Cell: 702-715-9652 Calosroca26@yahoo.com
Objective and ideals:
To f ind a position in a strong company in which I can maintain long term employment. I consider myself a
motivator, instructor and leader in areas of management. I enjoy a challenge and I consider myself a f ast learner.
My background will show a desire to grow within the company, while provide a high level of service.
Keller Williams Reality Southlake, TX 04/16-Present
Licensed realtor with the #1 team for the Southlake office.
Inside Sales Agent
Made 100-140 warm lead calls per day
Made over 50 f ollow up calls per week on previously contacted leads.
Primary duty was to generate appointments for Buyer and listing agents
Portfolio Recovery Associates Las Vegas, NV | N. Richland Hills, TX 09/09-03/16
Held three positions over my 6 year tenure. Including getting transferred to N. Richland Hills, TX
Internal Legal Collector
Made over 1400 collection calls on pre-suit and post law suit accounts daily.
Negotiated Settlements and Pay off amount on delinquent accounts.
Maintained a 100% Quality Compliance score on a monthly basis.
Integrated FDCPA regulations and guidelines in every call.
Assisted Direct Operations Manager excel in team production by helping co-workers in closing calls.
Le gal Operations Manager
Supervised 12-14 Legal Collectors.
Monitored 10 Calls per representative daily to assure Compliance was met.
Coached and Developed representatives in achieving monthly goals.
Recovered over 400k in Delinquent Debt maintaining 100% goal month to month as a team.
Communicated w ith Internal and External Attorneys to resolve Pre and Post Judgement accounts.
Cor e Operations Manager
Supervised 12-14 Collection Account Representatives.
Adhered to all CFPB policies by monitoring agent on a daily basis.
Provided coaching and developed agents.
Implemented training utilizing Pow er Point.
Created Reports to help track and support performance goals.
Assisted Peers in training for Operation Manager Duties.
Planet Nissan Las Vegas, NV 06/04-10/08
Held several positions over the year and various locations for this Staluppi Group owned chain of dealerships.
Positions that were help at flagship dealership, such as Planet Nissan, Henderson Nissan and Centennial GMC.
Positions and Duties included;
Inte rnet Sales Manager
Responsible to manage internet appointments at an adequate pace.
Made sales over the internet to various customers outside the country.
Updated internal Database, f ollow-up with customers utilizing Sales-Track database.
Kept track of potential customers via internet and developed relationship with potential buyers.
As sistant Sales Manager
Managed and trained 6-8 sales associates on a 10-12hr shift.
Negotiated and finalized lease and purchases of multiple loans per day (15-20)
Assured proper steps were performed by each sales associate, including customer service and
Monitored the sales floor for possible areas of opportunity.
Coached and developed each of my Associated to ensure performance and quality of work.
2. Finance M anager
Structured and approved loans based off of credit history.
Submitted contracts to various lenders such at NMAC, Americredit, Credit1 bank, etc…
Ensured that funding of contracts was received in a timely fashion.
Sold various warranty programs and/or protection packages.
Education, Related course work and Reference Sheet
Class of 2000 High School Diploma Huntington Park, CA
Fluent in all Microsoft programs including Outlook
Know ledgeable in creating reports/presentations via Excel and Pow erpoint
Please see reference sheet attached and thank you for your consideration