13. Download Lockout Browser on desktop
Before taking exam, log out of Blackboard
Close ALL applications
Launch Lockdown Browser from desktop
Logon to Blackboard
Access Quiz or Exam
Upon completion of Quiz or Exam, close
Blackboard and exit Lockdown Browser
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22. When reporting a technical support problem,
remember to:
Stop and remain calm
Document your steps that led to the problem
Contact our Helpdesk with all of the detailed information:
First Name & Last Name
Student ID #
Contact Email address and telephone number
Class Name and ID
Instructor’s Name and copy instructor if you are reporting an exam
reset
Specific detailed explanation of the technical problem. Include all
documentation, steps that caused problem, and screen shots