1. CARLA GARDNER
carla.gardner@airgas.com
918-813-3441
PERSONAL SKILLS
 Highly organized and able to manage multiple priorities and projects simultaneously
 Strong interpersonal skills
 Able to set and meet goals
 Proficient in verbal and written communications
 Excellent analytical, problem solving and decision making abilities
 Strong initiative and willingness to accept responsibility—self-starter
 Comfortable presenting and/or leading discussions in front of groups
 20+ years of teaching and training exposure
 Experience with international clients and markets
 20+ years of administrative / office experience. Over 9 years on an executive level.
 Airgas Passport to Leadership course completed
 Advanced Microsoft Office skills in PowerPoint, Excel, Word and Outlook. Working knowledge of Access and
 Other software experience includes SAP, Photoshop, Dreamweaver, AppFolio, Goldmine, Crystal Reporting, GroupWise, Lotus
Notes, Org Plus, PaintShop Pro, MGI PhotoSuite, Visual, Visual CRM, ACCPAC, MYSIS, and various internet applications
OBJECTIVE
Further career development within Airgas offering ability to share my knowledge and expand my connections within the company.
Strong desire to delve deeper into the varying responsibilities and roles of other positions.
EDUCATION
1993-1999 Oklahoma State University Stillwater OK
BS Secondary Education/Biology
1988-1990 Northern Oklahoma College Tonkawa OK
AS Office Management
WORK EXPERIENCE
Airgas, Tulsa OK
January 2015-present
Supervisor, Customer Master & Pricing Files
• Onboarding of new employees including in-depth training on SAP navigation, customer master, pricing and partnership
management
• Staff development and training through one on one interactions and group sessions
• Training of field associates via WebEx and in person on SharePoint ticketing portal and other topics as needed
• Provide coaching and mentoring to team leads to facilitate their continued professional growth. Share knowledge of Airgas
structure, business practices and SAP to enhance their capabilities and decision making
• Supervise staff of 30 associates in conjunction with a peer supervisor. Handle all HR, disciplinary issues, payroll,
performance appraisal and recognition for alternating half of associates.
• Management of staff workload and account assignments
• Resolution of higher level issues requiring coordination with multiple departments and positions
• Synchronization of data integrity teams across Airgas divisions regarding processes and issues they are facing
• Creation and updating of SOPs supporting new procedures or system enhancements
• Work one on one with peers and upper management of other departments to help solidify understanding of our groups focus
and how best we can work together to support Strategic Account needs
• Assist with Air Liquide Oracle data conversion to SAP and cleanup
• Project management
• Daily interaction with all levels and departments within Airgas
• Other duties and travel as needed
Airgas, Tulsa OK
June 2014-January 2015
Team Lead, Customer Master & Pricing Files
• Assisted assigned staff with questions related to daily work as well as SAP or procedural inquiries
• Assisted with staff training as necessary to ensure quality of departmental customer service. Responsible for all training
material content for new team members along with refresher training and training on SAP system enhancements and or

2. changes in Airgas policy and procedures
• Supported the team by intervening and or facilitating resolution of complex customer problems as it relates to SAP
• Worked with department management and strategic account sales leaders and related departments in promoting the most
efficient and effective use of SAP in managing customer accounts
• Additional responsibilities included interviewing, and training employees; planning, assigning, and directing work; addressing
complaints and resolving problems
• Awareness of overall staffing; and participate in staffing decisions, performance reviews and corrective action plans.
• Other duties as assigned.
Airgas, Tulsa OK
October 2011-June 2014
Customer Master & Pricing File Coordinator
• Daily account maintenance
• Strategic Account contract audits – reviewed and gained complete understanding of customer contract and then ensured
prices in SAP mirror current contract pricing and that the pricing and customer structure are optimized for on-going routine
customer and pricing maintenance
• Identified and corrected duplicate customers or problematic customer partnerships that make customer maintenance
unnecessarily difficult and defeats SAP functionality
• Supported business units in creation of customer pricing agreements after SAP go-live
• Review and posting of new customer accounts. Ensure that account request is not a duplicate, that partnership functions
make sense, and otherwise insure that customer will be invoiced correctly once account is active
• Assisted conversion team on several CU to SAP “go lives”
• Miscellaneous data cleanup projects assigned as needed
• Assist with new employee training
• Assist co-workers with questions, understanding of issues and possible resolutions
John Hausam Property Management, Tulsa OK
February 2013-October 2013
Assistant Manager
• Preform move in and move out inspections
• Arrange make ready on vacant properties
• Lease renewals
• Assist with maintenance issues
• Other duties as needed
Temporary work, Tulsa OK
June 2011-October 2011
Various administrative and data management assignments.
Trece, Inc., Adair OK
June 2007-June 2011
International Customer Service Representative
• Reported directly to CEO/President of company
• Provided administrative assistance
• Managed international account customer service activities
• Prepared quotations
• Selected product information and marketing pieces for customers reference
• Acted proactively on large yearly orders by working with customer and having plans in place for their purchase prior to
arrival of purchase order
• Managed international orders from quote to shipment insuring raw materials were on hand or ordered for manufacturing of
items, followed up on delivery of raw materials, worked with plant supervisor on staffing needs and timelines.
• Arranged international shipment logistics with freight forwarders into Canada, Mexico, Central America, S. America, Europe,
Japan, China, Indonesia, Malaysia, Africa and Australia
• Inspected outgoing shipments prior to departure to ensure proper packaging and preparation for overseas export
• Assisted with determining pricing of products
• Analyzed and prepared sales reports
• Prepared Power Point presentations
• Attended trade shows exhibiting products and their uses
• Prepared direct mailings to trade show visitors and current customers
• Collected on past due balances

3. Psychiatric Services, Tulsa OK
January 2007-June 2007
Office Assistant
• Interim position
• Required daily patient contact and a high degree of confidentiality
• Interviewed new patients
• Managed patient charts
• Checked patients in and out of office
• Collected payments
• Pre-authorized medications with insurance companies
• Verified insurance benefits
• Called in prescriptions to pharmacies
• All administrative duties and miscellaneous projects as needed
Chinowth & Cohen, Owasso OK
July 05-June 2007
Self-employed Realtor
CCMCO, Tulsa OK
July 04-April 06
Marketing Controller
• Managed day to day maintenance of ISO paperwork and ensured all documents were properly routed, signed and filed
• Managed export logistics and prepared shipping documents for all orders
• Input customer inquiries and orders
• Assisted in developing new branding, website and advertising
• Trade show preparation
• Conducted market research
• Designed database to track and report customer complaints and comments
• Maintained office supply inventory
• All administrative support for Marketing Manager and team
• Laid off in 2006
Knightsbridge Advisers, Bartlesville OK
Project Administrator, June 02-July 04
Executive Assistant, Nov 01-June 02
• Provided executive administrative support for one Vice President and two Directors
• Arranged travel
• Prepared Power Point presentations
• Prepared direct mail marketing packages
• Assisted with development and adherence to marketing budget
• Processed invoices and arranged for payments
• Prepared expense reports
• Planned and implemented mailings
• Main conference coordinator
• Assisted in preparation, planning and logistics for annual information meetings in New York and London
• Drafted correspondence
• Prepared agendas and materials for all marketing meetings and served as moderator
• Monitored executive email and supported them on projects
• Responsible for the company’s website and served as webmaster
• Maintained the company’s database of contacts
• Responsible for creating ways to maximize and report on data
• Designed guidelines on how to effectively capture additional information as our client relationships progressed and noted in
CRM database
• Assisted in the design and managed the printing of the company newsletters and marketing materials
• Daily contact with an international client base

4. Advance PCS, Dallas TX
Feb 00-Sep 01
Executive Assistant eBusiness
• Provided executive administrative support for two Vice Presidents and two Directors
• Maintained executives calendars
• Arranged and confirmed meetings
• Arranged travel
• Processed invoices and arranged for payments
• Prepared expense reports
• Drafted correspondence
• Prepared agendas and materials for meetings
• Surveyed physicians’ offices on suitability for our product
• Conducted analysis and reporting on test office data
• Maintained the company’s OTC pharmacy website
• Reviewed and rotated daily news content on website
• Analyzed website sales trends and used the information to determined weekly specials
• Updated product information and graphics
• Prepared reporting on website sales and traffic
• Assisted HR department by pre-screening applicants over the phone for money requirements, skills and job compatibility,
preformed reference checks and arranged interviews when needed
MCI WorldCom, Tulsa OK
Compensation Analyst May 99-Jan 00
Executive Assistant, 1998-May 99
• Provided executive administrative support for one Vice President
• Maintained executives calendars
• Arranged and confirmed meetings
• Arranged travel
• Processed invoices and arranged for payments
• Prepared expense reports
• Drafted correspondence
• Prepared agendas and materials for meetings
• Maintained organizational headcount of 350 people
• Processed requisitions for new employees
• Provided new employee orientations
• Coordinated employee training
• Reviewed and approved departmental expenses and expense reports
• Coordinated on and off site meetings
• Trained and supervised six new administrative assistants after a major reorganization. Provided guidance regarding
policies, procedures, HR paperwork, and offered advice on how to set up and effectively support their Directors and groups
• Advised management regarding job offers, salaries and job grades
• Reviewed all out of policy request for accuracy and compliance
• Drafted bonus recommendations
• Compiled end of year salary planning
• Maintained personnel data on employees regarding salaries and compensation
• Managed stock option awards and supported the Compensation Manager
World Color Press, Stillwater OK
1992-1998
Administrative Assistant—2nd
shift
• Ensured no down time in production by effectively scheduling 150 employees over 3 shifts covering a 24 hour time frame
• Compiled and entered daily reports from production floor
• Generated weekly and monthly efficiency reports
• Tracked ink usage and prepared weekly and monthly ink usage reports
• Resolved billing discrepancies
• Investigated excessive ink usage occurrences
• Serves as personnel contact for 2nd
shift employees
• Maintained personnel data on employees regarding salaries, performance and disciplinary actions
• Originated all 30, 60, 90 day and 1 year evaluations for 2nd
shift employees

5. • Initiated pay increases and disciplinary actions where appropriate
• Provided all administrative support for pressroom and bindery managers
• Re-entered college full-time in 1995 and continued working 20-40 hours per week until graduation in 1998
ITT Financial Services, Stillwater OK
1990-1992
Executive Assistant
• Provided administrative support for 1 executive and 2 loan officers
• Processed payments, invoices and mailings
• Reviewed loan applications verifying customers met companies requirements
• Analyzed credit reports
• Verified job history and income information
• Prepared recommendations on credit worthiness
• Increased business and customer relations by offering additional funds to customers in good standing
• Prepared all necessary legal documents for personal loan and mortgage closings
References available upon request.

6. • Initiated pay increases and disciplinary actions where appropriate
• Provided all administrative support for pressroom and bindery managers
• Re-entered college full-time in 1995 and continued working 20-40 hours per week until graduation in 1998
ITT Financial Services, Stillwater OK
1990-1992
Executive Assistant
• Provided administrative support for 1 executive and 2 loan officers
• Processed payments, invoices and mailings
• Reviewed loan applications verifying customers met companies requirements
• Analyzed credit reports
• Verified job history and income information
• Prepared recommendations on credit worthiness
• Increased business and customer relations by offering additional funds to customers in good standing
• Prepared all necessary legal documents for personal loan and mortgage closings
References available upon request.