Carl Heley has over 10 years of experience in MI/Reporting and data analysis roles within HP Enterprise Services. He currently works as a MI/Reporting Analyst for the UK Public Sector Business Unit, where he designs, produces, and analyzes MI for senior management from various data sources. Previously, he held roles as a Programme Analyst and Service Level Analyst, where he designed and managed MI and handled ad hoc requests. He has obtained several ITIL certifications in areas like service design, planning, and service offerings.

1. Carl Heley
MI/Reporting Analyst - HP Enterprise Services
Wigan
c.heley@outlook.com - 01942 749662
WORK EXPERIENCE
MI/Reporting Analyst
Hewlett Packard Enterprise - Warrington - 2014 to Present
Currently working as a MI/Reporting Analyst within the Account Business Office team with Account Business
Management for the UK Public Sector Business Unit.
Daily duties include the design, production, management and analysis of MI for a wide audience from senior HP
management Operational Level colleagues from large and small data sources. Handling of Ad hoc information
requests from various levels of Management. Other duties and Achievements include administration and
maintenance of SharePoint Sites, Continual review of Management Review materials and Account Business
Office Processes, design of Key Management Information to support production of existing Management
presentations. Analysis of account action plans and financial data.
Programme Analyst
HP Enterprise Services - Warrington - 2013 to 2014
Worked as a Programme Analyst within the Programme Office team with Outsourced Service Integration and
Management for the Department of Work and Pensions account.
Daily duties include the design, production and management of both operational and Contractual MI for a
wide audience including senior management members and senior client representatives. Handling of Ad hoc
information requests from various levels of Management and Colleagues both internally and from the client.
Risk Management Coordinator, providing management and provision of Guidance on Risks, facilitator of Risk
Management Review Board.
Exit Management lead, maintaining Exit Management Documentation to comply with contractual requirements,
co-coordinator of Exit Management tests.
Deputy Security Lead, responsible for supporting the Security lead and also facilitator of Bi Monthly Security
Administration Forums.
Service Level Analyst
HP Enterprise Services - Lytham St. Annes - 2006 to 2013
Worked as a Service Level Analyst within the Service Level Management team with Outsourced Service
Integration and Management for the Department of Work and Pensions account that deals with roughly 400
service levels and KPIs in a multi supplier model.
Daily duties include the design, production and management of both operational and Contractual MI for a
wide audience from senior HP and DWP management to Operational Level colleagues. Handling of Ad hoc
information requests from various levels of Management and Colleagues both internally and from the client.

2. Various team administration duties from maintenance of SharePoint sites through to Leave Approval and Time
recording.
EDUCATION
GCSE in Engish
Pemberton Community high School - Wigan
1987 to 1992
GSCE in Maths
Pemberton Community High School - Wigan
1987 to 1992
GCSE in Science
Pemberton Community High School - Wigan
1987 to 1992
SKILLS
Microsoft Excel (10+ years), Microsoft Word (10+ years), Microsoft Powerpoint (10+ years), Microsoft
Outlook (10+ years), business objects (3 years), Report Writing (10+ years), Data Analysis (10+ years),
Lightroom (1 year), Microsoft Office (10+ years), Visual Basic (4 years)
CERTIFICATIONS
ITIL Foundation in IT Service Management
May 2011 to Present
ITIL Intermediate Certificate in Service Design
April 2013 to Present
ITIL Intermediate Certificate in Planning, Protection and Optimization
March 2013 to Present
ITIL Intermediate Certificate in Service Offierings and Agreements
July 2012 to Present
Foundation Certificate in Software Testing
March 2006 to Present
Foundation Diploma in Adobe Lightroom
January 2016 to Present
Foundation Diploma in Photography
September 2016 to Present