This document contains questions and discussion highlights from a Twitter chat about staying focused in an always-connected world. The questions focused on issues like managing work-life balance, maintaining employee focus and productivity, and how connectivity has impacted customer demands and expectations. Suggestions were made around limiting after-hours work emails and choosing how to focus one's time intentionally in the face of many distractions.

1. Tips for Staying Focused in
an Always-On World

2. Highlights
from
the
February
7,
2017
#ICMIchat

3. Q: What
do
you
think
of
the
new
law
in
France
that’s
intended
to
ban
after-­‐hours
work
email?

7. Q:
Has
the
proliferation
of
smartphones
impacted
productivity
in
your
contact
center?
How?

11. Q:
How
do
you
help
employees
stay
focused
amidst
all
the
distractions
of
today’s
world?

14. Q:
Have
you
noticed
a
shift
in
customer
demands
as
a
result
of
connectivity
?

18. Q:
How
do
you
maintain
a
healthy,
balanced
life
with
so
many
messages
competing
for
your
attention?

22. Q:
How
will
you
choose
to
focus
your
time
in
2017?

26. Join
us
every
Tuesday
at
1pm
ET
for
#ICMIchat
Just
follow
&
use
the
hashtag
to
join
us!
More
info:
http://bit.ly/ICMIchat