15es Conference IFLA ILDS

1. Zhiying Guan
Peking University Library
guanzy@lib.pku.edu.cn

2. — Pas un de moins (Not one less)
— https://www.amazon.com/Not-One-Less-Zhenda-
Tian/dp/B004L841P2
— Why London is preparing for Chinese 'golden
week'
— http://www.bbc.com/news/av/business-37522586/why-
london-is-preparing-for-chinese-golden-week

3. Main Contents
— A brief introduction to academic library consortia in
China
— The ILL/DDS provided by academic library consortia
in China
— The service quality control of academic library
consortia in China
— Problems and challenges faced by academic library
consortia in China

4. A brief introduction to academic
library consortia in China
— China Academic Library & Information System
(CALIS)
— China Academic Social Sciences and Humanities
Library (CASHL)

5. Basic Information on CALIS & CASHL
Comparative category CALIS CASHL
Set up Year 1998 2003
Organizer Chinese Ministry of
Education
Chinese Ministry of
Education
Sources of funds Chinese Ministry of
Education and central
members
Chinese Ministry of
Education and central
members
Organisational model National and intra-system
consortium
National and intra-system
consortium
Management model Virtual and realistic
management
Virtual and realistic
management
Cooperative collection
development model
Existing collection resource
cooperation and coordinated
purchasing cooperation
Existing collection resource
cooperation and coordinated
purchasing division
Sharing and service system Three-tier structure system Three-tier structure system
Consortium function type Multifunction consortium Multifunction consortium
Serving objects Chinese educational
institutions
Chinese educational
institutions and the public
Number of Member libraries About 1500 800+

6. CALIS Administrative
Center
National
Center(4)
Regional
Center(7)
Province
Center(31)
Shared
Domain
Center(5)
Union Catalogue
Expert
ILL/DDS Expert
Subject Service
Expert
Big Data &
Resource Expert
System &
Technology
Expert
Union Virtual
Reference Center
Technological
Development
Special Collection
Services Center
Training and
Certification
Statistical
Evaluation Center
National
Library of
China
Shanghai
Library
NSTL
CADAL
CASHL
Management
Training
Service promotion
Consult Service
Development
Strategy
Design
Consult
Support
Service
Collaborative
Service
Cooperation
Partners

7. CASHL management system structure

8. CASHL Center Library Area of
Responsibility
Covered Province/Autonomous
Region/Municipality
Wuhan University
Library
Central China Hubei, Hunan, Henan, Jiangxi
Jilin University Library Northeast China Liaoning, Jilin, Heilongjiang
Sun Yat-Sen University
Library
South China Guangdong, Guangxi, Hainan
Nanjing University
Library
Northeast China Shandong, Jiangsu, Anhui
Sichuan University
Library
Southwest China Sichuan, Yunnan, Guizhou, Tibet,
Chongqing
Fudan University
Library
Southeast China Zhejiang, Fujian, Shanghai
Beijing Normal
University Library
North China Beijing, Tianjin, Hebei, Shanxi, Inner
Mongolia
Lanzhou University
Library
Northwest China Ningxia, Xinjiang, Qinghai, Shanxi,
Gansu
Geographical distribution of CASHL
regional center

9. CASHL service development

10. The ILL/DDS provided by academic
library consortia in China
— Document supply service system
framework
— Document supply service mode
— Document supply service volume
— CALIS
— CASHL

11. CALIS Document Supply Service System Framework
University
Library 3
University
Library 2
University
Library 1
University
Library n
… …
CALIS
ILL/DDS
Dispatching
Center
CALIS Academic
Document Supply
Service Network
CALIS Document
Supply Service
Collaboration
Community
Public
Library
Science and
Technology
Institution
Information
Service
Provider
… …
Document Supply
Service Institutions
Outside China

12. CALIS Document Supply Service Mode
Login with Library Card Number and Request
Sending Request Automatically
Request
Document
Note:
Sending Request Manually
Local Library ILL System
User
CALIS Discovery System
e-Reader e-Access CCC Union Catalogue
Librarian
Librarian
Dispatching Policy Match
CALIS ILL/DDS
Dispatching Center
FTP Server/Library
Document Provider Library ILL System

13. CALIS document delivery service
volume (2012-2016)
0
20000
40000
60000
80000
100000
120000
140000
2012 2013 2014 2015 2016
133299
110797
121339
106681
77210
113934
95576
104914
88708
62534 Request
Fulfill

14. CASHL document delivery service
volume (2004-2016)

15. The service quality control of
academic library consortia in China

16. Service standard and assessment
— Document Delivery Service regulations
— Document Delivery Services Assessment
Approach
— CALIS Model Member Libraries Plan launched in
2011

17. Document Delivery Services
Assessment Approach
Primary Indicator score Secondary Indicator score
Service infrastructure 15
network conditions 5
hardware and software 5
staff 5
Service capability 15
resources availability 6
Library holdings data provide 3
Reveal of resources 3
System operation 3
Service quality 40
volume of document delivery 20
Fulfill ratio 10
Fulfill time 5
costing 5
Service effectiveness 30
Service navigation 5
Enrolled patrons 5
Request quantity 5
Member library development 5
training 5
User satisfaction 5

18. Major objectives of MML
— Disclosing all its holdings information to the public
by submitting it to CALIS
— Continuous professional personnel training
— Promoting the use of CALIS search engines and
databases to end-users
— Strengthening its cooperation with other member
libraries of CALIS
— Increasing the variety of the services
— Providing special and unique materials for CALIS
member libraries

19. CASHL ILDS Service Quality
Fill Rate
96.17%
Service
Time
1.37天
User
Satisfaction
96%

20. Intellectual property protect
solution framework of CASHL

21. Problems and challenges
— Shortage of funding
— Inadequate scale of service capability
— Uneven development of libraries in eastern and
western area in China
— Homogeneous competition between library
consortia

22. Je vous remercie de votre écoute!
Thank you for your listening!