SlideShare ist ein Scribd-Unternehmen logo
1 von 35
Downloaden Sie, um offline zu lesen
TWO COMPANIES. ONE AMAZING
+
WE DON’T WANT PEOPLE TO BE
OBSESSED WITH RULES AND
PROTOCOLS. WE WANT THEM
TO USE THEIR INSTINCTS.
OUR PEOPLE...?
THEY ARE THE
ABSOLUTE
BEST!
JOHN HENLEY
MANAGING PARTNER
MATT SUNSHINE
MANAGING PARTNER
WE HAVE A SENSE
OF COMMUNITY
THAT’S DIFFERENT.
JIM HOPES
MANAGING PARTNER
WHOWEARE
+
the culture of this
company is so warm
and inviting.
it’s a sense
of family.
WHAT WE DO:
Improve Sales Performance
OUR REASON FOR BEING:
We exist to help companies
Turn Talent into Performance.
TALENT + TRAINING + TACTICS
= PERFORMANCE
WHAT WE DO:
INCREASE QUALITY LEADS AND APPOINTMENTS
OUR REASON FOR BEING:
We exist to DELIVER INBOUND SALES RESULTS.
INBOUND MARKETING + SALES
PERFORMANCE = RESULTS
it’s fun.
it’s collaborative.
But i also have
room to be creative
and grow.
History
1983 1993 2000 2000 2000 2008 2014
Counselor Selling
System (CSS) founded
by Steve Marx in
Worcester, MA.
Company begins
operating as
The Center for Sales
Strategy (CSS).
Centralized classroom
training for CFS moves
online.
Partner with Talent+
for talent-based
assessments.
Steve Marx passes
leadership to
Jim Hopes and
John Henley.
Our first simulation-
based workshop
debuts.
Inbound marketing
division becomes
LeadG2.
History
2014 2015 2015 2016 2016 2018 2018
Talent department
launches online talent
management
dashboard tool.
Jim Hopes passes
ownership to Matt
Sunshine.
Culture committee
creates strong sense of
camaraderie and
strengthens a common
culture within our
company.
Dani Buckley promoted
to General Manager of
LeadG2.
The new position of
Partner is added as we
celebrate 35 years.
Talent department
launches online sales
talent assessments.
The Sales Accelerator
online courses are
launched.
i love to
work in a fun
environment.
that motivates me.
OUR THREE CORE
We have three cultural values we live by:
QUALITY
INTEGRITY
RESPONSIVENESS
These are the foundation that unite our employees and create a common culture.
we live and
breathe these
things every
single day.
Quality
We never fail to deliver our best when it comes to meeting
our customers’ most pressing needs.
we work with a
committed team,
and that shines
through to our
clients.
Quality
• Push for more effective, innovative, and
ground-breaking tactics.
• Work intentionally, thinking projects
through from beginning to end.
• Execute our plans with strategy and
precision.
• Take pride in meeting and exceeding the
expectations.
• Deliver mic-drop material that is above
and beyond what was asked of us.
• Hire the right people for the right job to
ensure excellence in every role.
• Practice what we teach.
• Don't just solve a problem. We provide
the best solution.
At CSS and LeadG2, QUALITY is our standard. We…
we’re treated as
professionals. we’re
given the tools and the
resources, and then they
give us the freedom and
the trust to go out and do
what we do best.
“Whenaskedtoreviewa
clientproject, weREVIEW
itwithafine-toothcomb
torecommendchangesto
theproject, butalso
providedimprovementsto
makeitstrongerthan
intended. “
“Whencoaching, we
requestVBR'sbetween
callstohelpmakethe
clientbetter. It'snot
listedaspartofthe
service, butifwecanhelp
thembebetter, then
togetherwewin. “
“Strategicandthorough
preparationcallswiththe
clientbeforeworkshopsto
deliverwhattheyneedand
tospeaktothemontheir
levelandtailorour
languagethatis100%
relevant. ”
“Anemployeethat
providesconsistent,
thorough, buttoned-up
communicationwith
clientscarriesour
standardof
professionalismandbrand
intothemarkets. “
HOW DO WE DELIVER QUALITY?
you’re encouraged to
think differently and
think independently.
then you’re given the
freedom to take those
ideas to completion.
“Ourrecapsaftera
marketvisitprovide
extensivedetailthat
client'scorporate
leadershipteamrelieson
tograspthepulseof
individualmarkets. “
“Dedicatedpositionsthat
providemultiple
touchpointsforclient
content, ensuringwe
don'tjust"getitdone."
Wegetitdoneright. “
“Precisionanddepthof
talentpersonal
feedbackcallsleads
customerstosay, "This
wasthebestcallI've
everhad. ”
“Aprospectwanteda
samplewebinar. Rather
thanasample, we
deliveredalivewebinar
toallthestakeholders
withvaluable
information, andclosed
thedeal. “
HOW DO WE DELIVER QUALITY?
we work with some of the
most well-known and
well-respected clients
all over the country.
They all have things they
are trying ot achieve. We
help them get there.
Integrity
We never purposely mislead a client, prospect, or coworker
for personal or corporate gain.
our goal as a
group is really
just to make a
difference for
them (clients)!
Integrity
• Guide our clients to make the best decisions for
their company and their people, even if it does not
benefit us.
• Do what we say we’re going to do and maintain
strong bonds of trust.
• Do the right things for the right reasons, focusing
on putting our clients first.
• Provide honest feedback, telling it like it is even if
it’s tough to hear, so we can truly help.
• Keep our clients' secrets. Trust is the foundation of
long client relationships.
• Care so damn much.
• Are often included in the highest-level, most
confidential and sensitive conversations at our
clients' organizations.
• Never sugarcoat the problems, but rather roll up
our sleeves to help solve them.
• Know that an organization is only as good as the
people who work there, so we focus on the people.
We serve our clients as experts, advisors, and
friends.
• Hire good people with good judgement. Others just
don’t make it here long!
• Never over-promise or under-deliver.
At CSS and LeadG2, INTEGRITY is of utmost importance. We…
i truly feel
respected.
i’m rewarded.
i’m valued.
i’m needed.
“ Ownerof largest and
longest client put son
through theTalent
Assessment andcameback
unrecommended. Initially
upset, herequested
feedback. After
assessment andassociated
behaviorsdiscussion, owner
realized CSStold him
nothing hedidn’t know and
appreciated thehonesty. “
“ Our clients start
conversations with,
"This is confidential
right?" or, "Let me shut
my door." Which is
evidence of our trust
and integrity at work. “
“ During a SalesDiagnostic,
weuncovered a number of
challengesand
opportunitiesfor
improvement. Wedon't
sugar coat theproblems
becauseif thingsdidn't
change, wecould
foreshadow theimpact in
theyearto come. So, we
rolled up oursleevesand
helped solvetheissues. “
“ A qualitysalesperson
appliedfora management
position. HetookthePCMI,
which cameback as, "Not
Recommended." Hismanager
worried thesalesperson
would quit if not promoted,
so wedeveloped a plan to
help him grow in hiscurrent
rolewith themanagement
talentshehad, and heis
still employed today. “
“ A client requested help
with inbound marketing
and a complete website
makeover. While
wanting the business,
we had to honestly say
that website re-hauls
are not in our wheel-
house, and turn them
elsewhere. “
HOW DO WE DELIVER INTEGRITY?
HAPPY CLIENT.
HAPPY EMPLOYEE.
Responsiveness
We never fail to give prompt, focused attention to the needs
of the clients, partners, and coworkers.
our clients know
when working with
us that we are
going to keep things
consistent and
moving along.
Responsiveness
• Don’t really work 24/7, but our clients often think
we do!
• Encourage our employees to make decisions and
limit the red tape. We hire smart people and we let
them be smart, eliminating corporate structure
road-blocks.
• Hire people who love to work and who have a
natural sense of urgency.
• Get back to people fast, returning emails, texts, and
phone calls before most would expect. To provide
the best response in a quick manner,
communications may come in two parts: first, a
quick acknowledgement and response to show we
care, and then the more thoughtful response.
• Apologize for our mistakes.
• Treat our team with the same respect and sense of
urgency that we do our clients.
• Believe our days start and end with our clients.
• Accommodate every time zone… including New
Zealand!
• Surprise and delight our clients by turning important
things around quicker than expected.
• Don’t have to tell our clients we are responsive –
they tell us!
At CSS and LeadG2, RESPONSIVENESS is at our core. We…
i was sold on
the center for
sales strategy
and leadg2 because
of the people.
“ LeadG2 stayedupall
nightwith all hands on
deck to make sure
multiple clients made
mandatory changes for
online compliance. “
“ Whenaconsultantgota
greenlighttosignthedeal
inameetingat1PMbut
neededthecontractby2PM
beforeclientwenton2-
weekvacation, ourteam
gotthecontractprepped
andsentbeforeclientleft
theoffice.“
“ Our Helpdesk that
typically responds to
employees and clients
with exactly what they
needwithin an hour. “
“ Our consultants set
their schedule to answer
calls andemails when
the client is in business-
even when it means calls
at10PM atnightto meet
with a New Zealand
client. “
HOW DO WE DELIVER RESPONSIVENESS?
Click to watch
a video about the
CSS + LeadG2 Culture
<<<
www.leadg2.com www.thecenterforsalesstrategy.com

Weitere ähnliche Inhalte

Was ist angesagt?

The Alliance: How to Hire talent in the Networked Age
The Alliance: How to Hire talent in the Networked Age The Alliance: How to Hire talent in the Networked Age
The Alliance: How to Hire talent in the Networked Age Gusto
 
The three rs for success
The three rs for successThe three rs for success
The three rs for successMike Vallance
 
Collaboration nov 2012
Collaboration nov 2012Collaboration nov 2012
Collaboration nov 2012Mike Vallance
 
Startup Hiring
Startup HiringStartup Hiring
Startup HiringfbFund REV
 
Checklist for hiring to company culture by Heebo
Checklist for hiring to company culture by HeeboChecklist for hiring to company culture by Heebo
Checklist for hiring to company culture by HeeboSusanna Rantanen
 
Build a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling InsuranceBuild a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling InsuranceSalesScripter
 
Bob London Master Class - Aligning voice of your customer with voice of your ...
Bob London Master Class - Aligning voice of your customer with voice of your ...Bob London Master Class - Aligning voice of your customer with voice of your ...
Bob London Master Class - Aligning voice of your customer with voice of your ...Chief Listening Officers
 
I'm A Recruiter, Now What?
I'm A Recruiter, Now What?I'm A Recruiter, Now What?
I'm A Recruiter, Now What?RecruitDC
 
Practice Launch Culture Deck
Practice Launch Culture DeckPractice Launch Culture Deck
Practice Launch Culture DeckZachary Jarvis
 
Starting Small: Making Your People Strategy Work For You
Starting Small: Making Your People Strategy Work For YouStarting Small: Making Your People Strategy Work For You
Starting Small: Making Your People Strategy Work For YouBambooHR
 
Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...
Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...
Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...Chief Listening Officers
 
Challenges in Startup Hiring
Challenges in Startup HiringChallenges in Startup Hiring
Challenges in Startup HiringValueCoders
 
The Reality of the Employee Experience
The Reality of the Employee ExperienceThe Reality of the Employee Experience
The Reality of the Employee ExperienceiQmetrixCorp
 
Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...
Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...
Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...Lever Inc.
 
The Five Star Customer Service Experience
The Five Star Customer Service ExperienceThe Five Star Customer Service Experience
The Five Star Customer Service ExperienceMichele Butcher-Jones
 
Cusomer Service
Cusomer ServiceCusomer Service
Cusomer Servicenicyar
 
Best Service Business Nominee
Best Service Business NomineeBest Service Business Nominee
Best Service Business NomineeClare Bassett
 
Keep Calm and Recruit Lean
Keep Calm and Recruit LeanKeep Calm and Recruit Lean
Keep Calm and Recruit LeanBambooHR
 

Was ist angesagt? (20)

The Alliance: How to Hire talent in the Networked Age
The Alliance: How to Hire talent in the Networked Age The Alliance: How to Hire talent in the Networked Age
The Alliance: How to Hire talent in the Networked Age
 
The three rs for success
The three rs for successThe three rs for success
The three rs for success
 
Collaboration nov 2012
Collaboration nov 2012Collaboration nov 2012
Collaboration nov 2012
 
Inclusive hr1.employability. pptx
Inclusive hr1.employability. pptxInclusive hr1.employability. pptx
Inclusive hr1.employability. pptx
 
Startup Hiring
Startup HiringStartup Hiring
Startup Hiring
 
Checklist for hiring to company culture by Heebo
Checklist for hiring to company culture by HeeboChecklist for hiring to company culture by Heebo
Checklist for hiring to company culture by Heebo
 
Build a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling InsuranceBuild a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling Insurance
 
Bob London Master Class - Aligning voice of your customer with voice of your ...
Bob London Master Class - Aligning voice of your customer with voice of your ...Bob London Master Class - Aligning voice of your customer with voice of your ...
Bob London Master Class - Aligning voice of your customer with voice of your ...
 
I'm A Recruiter, Now What?
I'm A Recruiter, Now What?I'm A Recruiter, Now What?
I'm A Recruiter, Now What?
 
Practice Launch Culture Deck
Practice Launch Culture DeckPractice Launch Culture Deck
Practice Launch Culture Deck
 
Starting Small: Making Your People Strategy Work For You
Starting Small: Making Your People Strategy Work For YouStarting Small: Making Your People Strategy Work For You
Starting Small: Making Your People Strategy Work For You
 
Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...
Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...
Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...
 
Challenges in Startup Hiring
Challenges in Startup HiringChallenges in Startup Hiring
Challenges in Startup Hiring
 
The Reality of the Employee Experience
The Reality of the Employee ExperienceThe Reality of the Employee Experience
The Reality of the Employee Experience
 
Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...
Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...
Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...
 
The Five Star Customer Service Experience
The Five Star Customer Service ExperienceThe Five Star Customer Service Experience
The Five Star Customer Service Experience
 
Eunimart Culture
Eunimart CultureEunimart Culture
Eunimart Culture
 
Cusomer Service
Cusomer ServiceCusomer Service
Cusomer Service
 
Best Service Business Nominee
Best Service Business NomineeBest Service Business Nominee
Best Service Business Nominee
 
Keep Calm and Recruit Lean
Keep Calm and Recruit LeanKeep Calm and Recruit Lean
Keep Calm and Recruit Lean
 

Ähnlich wie CSS + LeadG2 Culture Deck

Scribewise cultureoct2016
Scribewise cultureoct2016Scribewise cultureoct2016
Scribewise cultureoct2016Scribewise
 
Optimus Search - Work for Us
Optimus Search - Work for UsOptimus Search - Work for Us
Optimus Search - Work for Ussallyoptimus
 
Core Principles
Core PrinciplesCore Principles
Core Principleschemoish
 
Blacksmith International Culture
Blacksmith International CultureBlacksmith International Culture
Blacksmith International CultureKylee Waddoups
 
The New Breed Culture Code
The New Breed Culture CodeThe New Breed Culture Code
The New Breed Culture CodeNew Breed
 
Kasten Culture Deck
Kasten Culture DeckKasten Culture Deck
Kasten Culture DeckNiraj Tolia
 
Company Culture kick off meeting
Company Culture kick off meetingCompany Culture kick off meeting
Company Culture kick off meetingDan Chamberlain
 
Valverde & Stiles Process and Deliverables
Valverde & Stiles Process and DeliverablesValverde & Stiles Process and Deliverables
Valverde & Stiles Process and DeliverablesMike Stiles
 
Values amplification | Onefish Twofish | 2015
Values amplification | Onefish Twofish | 2015Values amplification | Onefish Twofish | 2015
Values amplification | Onefish Twofish | 2015OnefishTwofish
 
Aljazeera Organizational Behavior
Aljazeera Organizational BehaviorAljazeera Organizational Behavior
Aljazeera Organizational BehaviorAli Alshourbagy
 
Vision mission and values Template
Vision mission and values TemplateVision mission and values Template
Vision mission and values TemplateMacInnis Marketing
 
Differentiated Customer Experience - McMillan
Differentiated Customer Experience - McMillanDifferentiated Customer Experience - McMillan
Differentiated Customer Experience - McMillanUXPA UK
 
Rethinking Empowerment to Create a Dynmanic Team
Rethinking Empowerment to Create a Dynmanic TeamRethinking Empowerment to Create a Dynmanic Team
Rethinking Empowerment to Create a Dynmanic TeamAndrew Cheung
 
Lessons Learned
Lessons LearnedLessons Learned
Lessons LearnedTargetX
 
Grace Engineered Products Culture Document- Mission and Culture
Grace Engineered Products Culture Document- Mission and CultureGrace Engineered Products Culture Document- Mission and Culture
Grace Engineered Products Culture Document- Mission and CultureGrace Engineered Products
 

Ähnlich wie CSS + LeadG2 Culture Deck (20)

BCS_InsideOut_final
BCS_InsideOut_finalBCS_InsideOut_final
BCS_InsideOut_final
 
Scribewise cultureoct2016
Scribewise cultureoct2016Scribewise cultureoct2016
Scribewise cultureoct2016
 
As2
As2As2
As2
 
Optimus Search - Work for Us
Optimus Search - Work for UsOptimus Search - Work for Us
Optimus Search - Work for Us
 
Core Principles
Core PrinciplesCore Principles
Core Principles
 
Blacksmith International Culture
Blacksmith International CultureBlacksmith International Culture
Blacksmith International Culture
 
The New Breed Culture Code
The New Breed Culture CodeThe New Breed Culture Code
The New Breed Culture Code
 
Kasten Culture Deck
Kasten Culture DeckKasten Culture Deck
Kasten Culture Deck
 
Company Culture kick off meeting
Company Culture kick off meetingCompany Culture kick off meeting
Company Culture kick off meeting
 
Valverde & Stiles Process and Deliverables
Valverde & Stiles Process and DeliverablesValverde & Stiles Process and Deliverables
Valverde & Stiles Process and Deliverables
 
Values amplification | Onefish Twofish | 2015
Values amplification | Onefish Twofish | 2015Values amplification | Onefish Twofish | 2015
Values amplification | Onefish Twofish | 2015
 
Aljazeera Organizational Behavior
Aljazeera Organizational BehaviorAljazeera Organizational Behavior
Aljazeera Organizational Behavior
 
The Mithi Culture Code
The Mithi Culture CodeThe Mithi Culture Code
The Mithi Culture Code
 
Vision mission and values Template
Vision mission and values TemplateVision mission and values Template
Vision mission and values Template
 
Differentiated Customer Experience - McMillan
Differentiated Customer Experience - McMillanDifferentiated Customer Experience - McMillan
Differentiated Customer Experience - McMillan
 
the Mithi culture code
the Mithi culture codethe Mithi culture code
the Mithi culture code
 
Rethinking Empowerment to Create a Dynmanic Team
Rethinking Empowerment to Create a Dynmanic TeamRethinking Empowerment to Create a Dynmanic Team
Rethinking Empowerment to Create a Dynmanic Team
 
Lessons Learned
Lessons LearnedLessons Learned
Lessons Learned
 
Mithi Culture Code
Mithi Culture CodeMithi Culture Code
Mithi Culture Code
 
Grace Engineered Products Culture Document- Mission and Culture
Grace Engineered Products Culture Document- Mission and CultureGrace Engineered Products Culture Document- Mission and Culture
Grace Engineered Products Culture Document- Mission and Culture
 

Mehr von The Center for Sales Strategy

The Step-by-Step Process to Generating Leads from Webinars
The Step-by-Step Process to Generating Leads from WebinarsThe Step-by-Step Process to Generating Leads from Webinars
The Step-by-Step Process to Generating Leads from WebinarsThe Center for Sales Strategy
 
How Your Media Sales Team Can Get More Appointments, Waste Less Time, and Sel...
How Your Media Sales Team Can Get More Appointments, Waste Less Time, and Sel...How Your Media Sales Team Can Get More Appointments, Waste Less Time, and Sel...
How Your Media Sales Team Can Get More Appointments, Waste Less Time, and Sel...The Center for Sales Strategy
 
5 things more important to sales organizations than policies and rules.
5 things more important to sales organizations than policies and rules.5 things more important to sales organizations than policies and rules.
5 things more important to sales organizations than policies and rules.The Center for Sales Strategy
 
12 reasons every salesperson should love inbound marketing
12 reasons every salesperson should love inbound marketing12 reasons every salesperson should love inbound marketing
12 reasons every salesperson should love inbound marketingThe Center for Sales Strategy
 
Are you a salespeople manager or just a sales manager?
Are you a salespeople manager or just a sales manager?Are you a salespeople manager or just a sales manager?
Are you a salespeople manager or just a sales manager?The Center for Sales Strategy
 
Five attributes successful athletes have in common with successful salespeopl...
Five attributes successful athletes have in common with successful salespeopl...Five attributes successful athletes have in common with successful salespeopl...
Five attributes successful athletes have in common with successful salespeopl...The Center for Sales Strategy
 
Does your organization need B2B sales training help?
Does your organization need B2B sales training help?Does your organization need B2B sales training help?
Does your organization need B2B sales training help?The Center for Sales Strategy
 

Mehr von The Center for Sales Strategy (20)

I Am A Rockstar Sales Person Because I...
I Am A Rockstar Sales Person Because I...I Am A Rockstar Sales Person Because I...
I Am A Rockstar Sales Person Because I...
 
The Sales Playbook
The Sales PlaybookThe Sales Playbook
The Sales Playbook
 
The Step-by-Step Process to Generating Leads from Webinars
The Step-by-Step Process to Generating Leads from WebinarsThe Step-by-Step Process to Generating Leads from Webinars
The Step-by-Step Process to Generating Leads from Webinars
 
How Your Media Sales Team Can Get More Appointments, Waste Less Time, and Sel...
How Your Media Sales Team Can Get More Appointments, Waste Less Time, and Sel...How Your Media Sales Team Can Get More Appointments, Waste Less Time, and Sel...
How Your Media Sales Team Can Get More Appointments, Waste Less Time, and Sel...
 
5 things more important to sales organizations than policies and rules.
5 things more important to sales organizations than policies and rules.5 things more important to sales organizations than policies and rules.
5 things more important to sales organizations than policies and rules.
 
5 Reasons Millennials Quit Sales Jobs
5 Reasons Millennials Quit Sales Jobs5 Reasons Millennials Quit Sales Jobs
5 Reasons Millennials Quit Sales Jobs
 
12 reasons every salesperson should love inbound marketing
12 reasons every salesperson should love inbound marketing12 reasons every salesperson should love inbound marketing
12 reasons every salesperson should love inbound marketing
 
Steps to a near perfect employment interview
Steps to a near perfect employment interviewSteps to a near perfect employment interview
Steps to a near perfect employment interview
 
5 words that drive revenue
5 words that drive revenue5 words that drive revenue
5 words that drive revenue
 
4 Steps to Creating Great Premium Content
4 Steps to Creating Great Premium Content4 Steps to Creating Great Premium Content
4 Steps to Creating Great Premium Content
 
Are you a salespeople manager or just a sales manager?
Are you a salespeople manager or just a sales manager?Are you a salespeople manager or just a sales manager?
Are you a salespeople manager or just a sales manager?
 
Stop obsessing about your shortcomings
Stop obsessing about your shortcomingsStop obsessing about your shortcomings
Stop obsessing about your shortcomings
 
Five attributes successful athletes have in common with successful salespeopl...
Five attributes successful athletes have in common with successful salespeopl...Five attributes successful athletes have in common with successful salespeopl...
Five attributes successful athletes have in common with successful salespeopl...
 
Pipeline accelerator
Pipeline acceleratorPipeline accelerator
Pipeline accelerator
 
Are you on the right career path?
Are you on the right career path?Are you on the right career path?
Are you on the right career path?
 
5 things i'm thankful for as a b2b sales consultant
5 things i'm thankful for as a b2b sales consultant5 things i'm thankful for as a b2b sales consultant
5 things i'm thankful for as a b2b sales consultant
 
Slump medicine
Slump medicineSlump medicine
Slump medicine
 
Does your organization need B2B sales training help?
Does your organization need B2B sales training help?Does your organization need B2B sales training help?
Does your organization need B2B sales training help?
 
7 Decisions to Make
7 Decisions to Make7 Decisions to Make
7 Decisions to Make
 
3-Minute Guide to Asking Outstanding Questions
3-Minute Guide to Asking Outstanding Questions3-Minute Guide to Asking Outstanding Questions
3-Minute Guide to Asking Outstanding Questions
 

Kürzlich hochgeladen

1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs
 
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...SOFTTECHHUB
 
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh JiPsychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh Jiastral oracle
 
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterHealthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterJamesConcepcion7
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsWelding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsIndiaMART InterMESH Limited
 
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...Operational Excellence Consulting
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreNZSG
 
How to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHow to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHelp Desk Migration
 
Simplify Your Funding: Quick and Easy Business Loans
Simplify Your Funding: Quick and Easy Business LoansSimplify Your Funding: Quick and Easy Business Loans
Simplify Your Funding: Quick and Easy Business LoansNugget Global
 
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingdigital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingrajputmeenakshi733
 
Fundamentals Welcome and Inclusive DEIB
Fundamentals Welcome and  Inclusive DEIBFundamentals Welcome and  Inclusive DEIB
Fundamentals Welcome and Inclusive DEIBGregory DeShields
 
Kyryl Truskovskyi: Training and Serving Open-Sourced Foundational Models (UA)
Kyryl Truskovskyi: Training and Serving Open-Sourced Foundational Models (UA)Kyryl Truskovskyi: Training and Serving Open-Sourced Foundational Models (UA)
Kyryl Truskovskyi: Training and Serving Open-Sourced Foundational Models (UA)Lviv Startup Club
 
Unveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesUnveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesDoe Paoro
 
Ivey Leveraging Information Technology MBA 2024
Ivey Leveraging Information Technology MBA 2024Ivey Leveraging Information Technology MBA 2024
Ivey Leveraging Information Technology MBA 2024Nihal Nishadul
 
WSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfWSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfJamesConcepcion7
 
Exploring Elite Translation Services in Your Vicinity
Exploring Elite Translation Services in Your VicinityExploring Elite Translation Services in Your Vicinity
Exploring Elite Translation Services in Your VicinityThe Spanish Group
 
Paul Turovsky - Real Estate Professional
Paul Turovsky - Real Estate ProfessionalPaul Turovsky - Real Estate Professional
Paul Turovsky - Real Estate ProfessionalPaul Turovsky
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdfMintel Group
 

Kürzlich hochgeladen (20)

1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
 
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
 
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh JiPsychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
 
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterHealthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare Newsletter
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsWelding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan Dynamics
 
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource Centre
 
How to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHow to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your Business
 
WAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdfWAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdf
 
Simplify Your Funding: Quick and Easy Business Loans
Simplify Your Funding: Quick and Easy Business LoansSimplify Your Funding: Quick and Easy Business Loans
Simplify Your Funding: Quick and Easy Business Loans
 
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingdigital marketing , introduction of digital marketing
digital marketing , introduction of digital marketing
 
Fundamentals Welcome and Inclusive DEIB
Fundamentals Welcome and  Inclusive DEIBFundamentals Welcome and  Inclusive DEIB
Fundamentals Welcome and Inclusive DEIB
 
Kyryl Truskovskyi: Training and Serving Open-Sourced Foundational Models (UA)
Kyryl Truskovskyi: Training and Serving Open-Sourced Foundational Models (UA)Kyryl Truskovskyi: Training and Serving Open-Sourced Foundational Models (UA)
Kyryl Truskovskyi: Training and Serving Open-Sourced Foundational Models (UA)
 
Unveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesUnveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic Experiences
 
Ivey Leveraging Information Technology MBA 2024
Ivey Leveraging Information Technology MBA 2024Ivey Leveraging Information Technology MBA 2024
Ivey Leveraging Information Technology MBA 2024
 
WSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfWSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdf
 
Exploring Elite Translation Services in Your Vicinity
Exploring Elite Translation Services in Your VicinityExploring Elite Translation Services in Your Vicinity
Exploring Elite Translation Services in Your Vicinity
 
Paul Turovsky - Real Estate Professional
Paul Turovsky - Real Estate ProfessionalPaul Turovsky - Real Estate Professional
Paul Turovsky - Real Estate Professional
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
 

CSS + LeadG2 Culture Deck

  • 1. TWO COMPANIES. ONE AMAZING +
  • 2. WE DON’T WANT PEOPLE TO BE OBSESSED WITH RULES AND PROTOCOLS. WE WANT THEM TO USE THEIR INSTINCTS. OUR PEOPLE...? THEY ARE THE ABSOLUTE BEST! JOHN HENLEY MANAGING PARTNER MATT SUNSHINE MANAGING PARTNER
  • 3. WE HAVE A SENSE OF COMMUNITY THAT’S DIFFERENT. JIM HOPES MANAGING PARTNER
  • 5. the culture of this company is so warm and inviting. it’s a sense of family.
  • 6. WHAT WE DO: Improve Sales Performance OUR REASON FOR BEING: We exist to help companies Turn Talent into Performance. TALENT + TRAINING + TACTICS = PERFORMANCE
  • 7. WHAT WE DO: INCREASE QUALITY LEADS AND APPOINTMENTS OUR REASON FOR BEING: We exist to DELIVER INBOUND SALES RESULTS. INBOUND MARKETING + SALES PERFORMANCE = RESULTS
  • 8. it’s fun. it’s collaborative. But i also have room to be creative and grow.
  • 9. History 1983 1993 2000 2000 2000 2008 2014 Counselor Selling System (CSS) founded by Steve Marx in Worcester, MA. Company begins operating as The Center for Sales Strategy (CSS). Centralized classroom training for CFS moves online. Partner with Talent+ for talent-based assessments. Steve Marx passes leadership to Jim Hopes and John Henley. Our first simulation- based workshop debuts. Inbound marketing division becomes LeadG2.
  • 10. History 2014 2015 2015 2016 2016 2018 2018 Talent department launches online talent management dashboard tool. Jim Hopes passes ownership to Matt Sunshine. Culture committee creates strong sense of camaraderie and strengthens a common culture within our company. Dani Buckley promoted to General Manager of LeadG2. The new position of Partner is added as we celebrate 35 years. Talent department launches online sales talent assessments. The Sales Accelerator online courses are launched.
  • 11. i love to work in a fun environment. that motivates me.
  • 13. We have three cultural values we live by: QUALITY INTEGRITY RESPONSIVENESS These are the foundation that unite our employees and create a common culture.
  • 14. we live and breathe these things every single day.
  • 15. Quality We never fail to deliver our best when it comes to meeting our customers’ most pressing needs.
  • 16. we work with a committed team, and that shines through to our clients.
  • 17. Quality • Push for more effective, innovative, and ground-breaking tactics. • Work intentionally, thinking projects through from beginning to end. • Execute our plans with strategy and precision. • Take pride in meeting and exceeding the expectations. • Deliver mic-drop material that is above and beyond what was asked of us. • Hire the right people for the right job to ensure excellence in every role. • Practice what we teach. • Don't just solve a problem. We provide the best solution. At CSS and LeadG2, QUALITY is our standard. We…
  • 18. we’re treated as professionals. we’re given the tools and the resources, and then they give us the freedom and the trust to go out and do what we do best.
  • 19. “Whenaskedtoreviewa clientproject, weREVIEW itwithafine-toothcomb torecommendchangesto theproject, butalso providedimprovementsto makeitstrongerthan intended. “ “Whencoaching, we requestVBR'sbetween callstohelpmakethe clientbetter. It'snot listedaspartofthe service, butifwecanhelp thembebetter, then togetherwewin. “ “Strategicandthorough preparationcallswiththe clientbeforeworkshopsto deliverwhattheyneedand tospeaktothemontheir levelandtailorour languagethatis100% relevant. ” “Anemployeethat providesconsistent, thorough, buttoned-up communicationwith clientscarriesour standardof professionalismandbrand intothemarkets. “ HOW DO WE DELIVER QUALITY?
  • 20. you’re encouraged to think differently and think independently. then you’re given the freedom to take those ideas to completion.
  • 21. “Ourrecapsaftera marketvisitprovide extensivedetailthat client'scorporate leadershipteamrelieson tograspthepulseof individualmarkets. “ “Dedicatedpositionsthat providemultiple touchpointsforclient content, ensuringwe don'tjust"getitdone." Wegetitdoneright. “ “Precisionanddepthof talentpersonal feedbackcallsleads customerstosay, "This wasthebestcallI've everhad. ” “Aprospectwanteda samplewebinar. Rather thanasample, we deliveredalivewebinar toallthestakeholders withvaluable information, andclosed thedeal. “ HOW DO WE DELIVER QUALITY?
  • 22. we work with some of the most well-known and well-respected clients all over the country. They all have things they are trying ot achieve. We help them get there.
  • 23. Integrity We never purposely mislead a client, prospect, or coworker for personal or corporate gain.
  • 24. our goal as a group is really just to make a difference for them (clients)!
  • 25. Integrity • Guide our clients to make the best decisions for their company and their people, even if it does not benefit us. • Do what we say we’re going to do and maintain strong bonds of trust. • Do the right things for the right reasons, focusing on putting our clients first. • Provide honest feedback, telling it like it is even if it’s tough to hear, so we can truly help. • Keep our clients' secrets. Trust is the foundation of long client relationships. • Care so damn much. • Are often included in the highest-level, most confidential and sensitive conversations at our clients' organizations. • Never sugarcoat the problems, but rather roll up our sleeves to help solve them. • Know that an organization is only as good as the people who work there, so we focus on the people. We serve our clients as experts, advisors, and friends. • Hire good people with good judgement. Others just don’t make it here long! • Never over-promise or under-deliver. At CSS and LeadG2, INTEGRITY is of utmost importance. We…
  • 26. i truly feel respected. i’m rewarded. i’m valued. i’m needed.
  • 27. “ Ownerof largest and longest client put son through theTalent Assessment andcameback unrecommended. Initially upset, herequested feedback. After assessment andassociated behaviorsdiscussion, owner realized CSStold him nothing hedidn’t know and appreciated thehonesty. “ “ Our clients start conversations with, "This is confidential right?" or, "Let me shut my door." Which is evidence of our trust and integrity at work. “ “ During a SalesDiagnostic, weuncovered a number of challengesand opportunitiesfor improvement. Wedon't sugar coat theproblems becauseif thingsdidn't change, wecould foreshadow theimpact in theyearto come. So, we rolled up oursleevesand helped solvetheissues. “ “ A qualitysalesperson appliedfora management position. HetookthePCMI, which cameback as, "Not Recommended." Hismanager worried thesalesperson would quit if not promoted, so wedeveloped a plan to help him grow in hiscurrent rolewith themanagement talentshehad, and heis still employed today. “ “ A client requested help with inbound marketing and a complete website makeover. While wanting the business, we had to honestly say that website re-hauls are not in our wheel- house, and turn them elsewhere. “ HOW DO WE DELIVER INTEGRITY?
  • 29. Responsiveness We never fail to give prompt, focused attention to the needs of the clients, partners, and coworkers.
  • 30. our clients know when working with us that we are going to keep things consistent and moving along.
  • 31. Responsiveness • Don’t really work 24/7, but our clients often think we do! • Encourage our employees to make decisions and limit the red tape. We hire smart people and we let them be smart, eliminating corporate structure road-blocks. • Hire people who love to work and who have a natural sense of urgency. • Get back to people fast, returning emails, texts, and phone calls before most would expect. To provide the best response in a quick manner, communications may come in two parts: first, a quick acknowledgement and response to show we care, and then the more thoughtful response. • Apologize for our mistakes. • Treat our team with the same respect and sense of urgency that we do our clients. • Believe our days start and end with our clients. • Accommodate every time zone… including New Zealand! • Surprise and delight our clients by turning important things around quicker than expected. • Don’t have to tell our clients we are responsive – they tell us! At CSS and LeadG2, RESPONSIVENESS is at our core. We…
  • 32. i was sold on the center for sales strategy and leadg2 because of the people.
  • 33. “ LeadG2 stayedupall nightwith all hands on deck to make sure multiple clients made mandatory changes for online compliance. “ “ Whenaconsultantgota greenlighttosignthedeal inameetingat1PMbut neededthecontractby2PM beforeclientwenton2- weekvacation, ourteam gotthecontractprepped andsentbeforeclientleft theoffice.“ “ Our Helpdesk that typically responds to employees and clients with exactly what they needwithin an hour. “ “ Our consultants set their schedule to answer calls andemails when the client is in business- even when it means calls at10PM atnightto meet with a New Zealand client. “ HOW DO WE DELIVER RESPONSIVENESS?
  • 34. Click to watch a video about the CSS + LeadG2 Culture <<<