Creating a Better Customer Experience to Drive More Revenue from Facebook Ads

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Digital advertising is becoming more competitive and expensive every year. This means that brands need to find creative ways to increase their ROAS. Gorgias will discuss how to create an even better customer experience to drive an additional 5% of your ad spend in revenue from Facebook ads by managing ’social leads’ and by driving more positive interactions on Facebook and Instagram.

Retail

Today’s Timeline
11 - 11:30 am PT 12 - 12:30 pm PT
Drive Better Eﬃciency for Customer
Acquisition Campaigns on Facebook
11:30 - 12 pm PT
Increasing Ad Eﬃciencies With UGC
(User Generated Content)
Creating a Better Customer Experience to
Drive More Revenue from Facebook Ads

3
● Session recording and slides will be sent out
● Log back in anytime with the same link
● Resources available as handouts
Eyebrow Text
Today’s Logistics
Persephanie Arellano
Webinar Coordinator

Today’s Speaker
Billy McClennan
Partner Manager

Creating a better customer experience to drive more
revenue

79%
Would take their business
to a competitor within a
week for experiencing
poor customer service (1)

‘’ But Customer Service cost me a lot of
money and reduces my proﬁt! ’’
- Most Ecom CEOs

What if YOU could transform your
Customer Service from a cost center to
a proﬁt generator?

Optimize Customer Support
Open New Communication Channels
Monetize Customer Interactions

25%Tickets are solved
with 1 Message
Source : Gorgias Internal Data

30% Eﬃciency gain
Improvement in ROAS
Increased conversion rate with chat

Billy McClennan
+1-617-407-7998
billy@gorgias.io

2nd
month Free
Onboarding and Setup in less than
3 minutes
billy@gorgias.io

Live Q&A
Billy McClennan
Partner Manager

Upcoming Webinars In October
1. October 30: 10 Last-Minute Amazon Tips for Black Friday and Cyber Monday 2019
2. November 7: Findings from The Amazon Ads Benchmark Report: Key Metrics and Trends to Know
Across Amazon Advertising
3. November 13: 5 Things We Learned From Testing Ad Creative Across Paid Social Channels: Best
Practices for Instagram, Facebook, Snapchat, Pinterest and TikTok
https://tinuiti.com/content/

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Creating a Better Customer Experience to Drive More Revenue from Facebook Ads

1. Today’s Timeline 11 - 11:30 am PT 12 - 12:30 pm PT Drive Better Eﬃciency for Customer Acquisition Campaigns on Facebook 11:30 - 12 pm PT Increasing Ad Eﬃciencies With UGC (User Generated Content) Creating a Better Customer Experience to Drive More Revenue from Facebook Ads

2. Name of Presentation Subtitle goes here if necessary Creating a Better Customer Experience to Drive More Revenue from Facebook Ads Lowering Customer Acquisition Costs on Facebook: Ecommerce Brand's Guide to Social Ads Eﬃciency

3. 3 ● Session recording and slides will be sent out ● Log back in anytime with the same link ● Resources available as handouts Eyebrow Text Today’s Logistics Persephanie Arellano Webinar Coordinator

4. Today’s Speaker Billy McClennan Partner Manager

5. Creating a better customer experience to drive more revenue

6. Customer Experience + Story = Brand Product Quality and Design Customer Service Operations and logistics

7. 79% Would take their business to a competitor within a week for experiencing poor customer service (1)

8. ‘’ But Customer Service cost me a lot of money and reduces my proﬁt! ’’ - Most Ecom CEOs

9. What if YOU could transform your Customer Service from a cost center to a proﬁt generator?

10. Optimize Customer Support Open New Communication Channels Monetize Customer Interactions

11.

12. 25%Tickets are solved with 1 Message Source : Gorgias Internal Data

13.

14.

15.

16. Source : Gorgias Internal Data

17.

18.

19.

20.

21.

22.

23. Home Collection/Product Cart

24.

25. Optimize Communicate Monetize

26. 30% Eﬃciency gain Improvement in ROAS Increased conversion rate with chat

27. Billy McClennan +1-617-407-7998 billy@gorgias.io

28. 2nd month Free Onboarding and Setup in less than 3 minutes billy@gorgias.io

29. Schedule Your 1:1 Strategy Evaluation

30. Live Q&A Billy McClennan Partner Manager

31. Webinar Calendar

32. Upcoming Webinars In October 1. October 30: 10 Last-Minute Amazon Tips for Black Friday and Cyber Monday 2019 2. November 7: Findings from The Amazon Ads Benchmark Report: Key Metrics and Trends to Know Across Amazon Advertising 3. November 13: 5 Things We Learned From Testing Ad Creative Across Paid Social Channels: Best Practices for Instagram, Facebook, Snapchat, Pinterest and TikTok https://tinuiti.com/content/

33. THANK YOU!

Creating a Better Customer Experience to Drive More Revenue from Facebook Ads

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