Instant messaging. Email. Telephone. All very convenient. But it can be expensive and time consuming to manage. Microsoft Lync provides you a single interface that unites these applications. And there’s no need to ‘rip and replace’ legacy applications. Lync can actually add functionality to existing telephone systems and business applications, like SharePoint and Exchange! View the slide deck and find out how Lync can save you money, increase productivity and streamline communications, whether you’re down the hall, across continents, or constantly on the go. And for more information on this or other collaboration topics, visit our blog at www.cdhtalkstech.com. Instant messaging. Email. Telephone. All very convenient. But it can be expensive and time consuming to manage. Microsoft Lync provides you a single interface that unites these applications. And there’s no need to ‘rip and replace’ legacy applications. Lync can actually add functionality to existing telephone systems and business applications, like SharePoint and Exchange! Download the slide deck (PDF, 3 MB) and find out how Lync can save you money, increase productivity and streamline communications, whether you’re down the hall, across continents, or constantly on the go. And for more information on this or other collaboration topics, visit our blog at www.cdhtalkstech.com.

1. CDH
Microsoft Lync Server 2010: Your
CDH one-stop communication solution

2. CDH Quick Facts
About Us Approach Partnerships
• 21st Year • Vendor • Microsoft Gold
Independent • Central Region Client
• Grand Rapids & Experience Award Winner
Royal Oak • Non-reseller • VMware Enterprise
• 30 Staff • Professional • Citrix Silver
Services Only • Novell Gold
• Cisco Premier

3. CDH Expertise

4. C/D/H News: C/D/H Purchases Plante
CDH Moran Web Development/SharePoint Team
• On July 15, C/D/H expanded with purchase of Plante Moran
Web Development/SharePoint team
• Why care?
– Acquisition brings expertise in web development, web content mgt, intranet and
extranet, .NET, SQL, BizTalk and Java development. Also user interface and
public web design expertise using SharePoint.
– Makes C/D/H the largest SharePoint group in MI!
• Meet the team:
John Bissa Julie Boudro Jeff Kinnelly Dan Kohls Amy Moore Mark Sassin

5. CDH CDH Talks Tech

6. CDH Agenda
• Overview
– Instant Messaging / Presence
– Conferencing
– Enterprise Voice
• Group Chat
• SharePoint / Exchange / Office
• Conferencing
• Phones

7. CDH Overview
• History
– Live Communications Server 2003 / 2005
– Office Communications Server 2007 / 2007 R2
– Lync Server 2010
• Capabilities
– Instant Messaging
– Presence
– Conferencing
– Voice

8. CDH Instant Messaging
• Instant messaging
– Multi-party chats
– Access levels
– File transfer
– Ad-hoc meeting
– Desktop sharing
– Public IM Connectivity (PIC)
– Federation

9. CDH Presence
• Presence
– Status – Available, Away,
Busy, Do Not Disturb, Offline
– Integration with other
applications
• SharePoint
• Outlook
• Exchange – Outlook Web
• Presence information
– Level of access
– Status updates

10. CDH Conferencing
• Scheduled or ad-hoc
• PSTN conferencing
• Meeting client
– Lync client
– Attendee console
– Web client/reach
• Meeting lobby
• DTMF
• Asynchronous

11. CDH Scheduling
• Outlook add-in
• Web Scheduler

12. CDH Web App
• Dial-in and dial-out
• Detailed meeting roster
• Multiparty instant messaging
• Desktop and program sharing,
including giving control to
participants
• Collaboration features
including whiteboards, polls,
file sharing, and navigating
others Powerpoints

13. CDH Demo
• Instant Messaging
• Presence
• Conferencing

14. CDH Enterprise Voice
• Enterprise voice
• Remote call control
• Lync client
– Simultaneous ringing
– Call forwarding
• Mediation service
• PSTN Gateway
• SIP trunk

15. CDH Attendant
• Make and receive calls
• Add contacts to existing calls
• Take notes
• Forward

16. CDH Response Groups
• Hunt
– Simple routing to a
hunt group
• Welcome message
• Availability
• Music on hold
• Interactive
– Voice response
– Levels of responses

17. CDH Voice Routing

18. CDH Least Cost Routing
Call sent out closet
gateway
Examples:
Grand Rapids Local
Royal Oak Local
San Francisco Local
Miami Local
Grand Rapids Long Distance
Grand Rapids International
San Francisco Local
Royal Oak Local
Grand Rapids Local
Miami Local
San Francisco Long Distance
San Francisco International

19. CDH Voice Features
Call Park Private Lines
Unassigned
Numbers

20. CDH Call Forwarding
• Forward all calls
• Simultaneous ring
– Team-call group
– Delegates

21. CDH Call Admission Control
• Bandwidth policies
– Maximum total bandwidth to allocate for audio
– Maximum total bandwidth to allocate for video
– Maximum bandwidth, a single audio call (session)
– Maximum bandwidth, single video call (session)
• Prevent degraded calls
• Reroute through PSTN

22. CDH Voice Availability
• DNS load balancing
– Supports draining of servers
• Survivable Branch Appliance / Server
– Medium branch (25-1000) = SBA
– Large branch (>1000) = SBS or STD Ed
• Datacenter resiliency
– Primary and backup SIP registrar
– Failover to backup if primary non-responsive

23. Datacenter Resiliency
CDH

24. CDH Branch Resiliency Options
Data Center
WAN
Medium Branch - (25-1000 users)
SBA
Survivable
Branch
Appliance(s)
PSTN
Survivable Branch Srv
or Standard Edition
Server & Gateway

25. CDH Datacenter Resiliency
Normal Mode WAN Down SBA Down
User Registers with SBA Branch user: No change Users register w/ Backup
External: Register to pool registrar
Lync Lync Lync
Edge Pool Edge Pool Pool
Edge
Server Server Server
Data Center Data Center Data Center
WAN PSTN WAN PSTN WAN PSTN
SBA SBA SBA

26. CDH Voice Demo
• Response Groups
• Call Park
• Unassigned Numbers
• Private Line

27. CDH Applications & Integration
• Lync Server 2010 Group Chat
• SharePoint Server
• Exchange Server
• Office / Internet Explorer

28. CDH Group Chat
• Persistent topic-based discussion forums
• Subscription
• Customizable notifications and alerts
• User-defined filters
• Searching

29. CDH Group Chat (Cont.)

30. CDH SharePoint
• Skills Search
– Lync client
– Search Center
• Recording repository
– Publish meeting recording

31. CDH SharePoint (Cont.)

32. CDH Exchange

33. CDH Unified Messaging
Ease of integration

34. CDH Office / IE
• Presence within Office
application
• Sharing add-ons
• Click to call

35. CDH Demo
• Lync Group Chat
• Exchange integration
• SharePoint skill search
• Outlook and Office

36. CDH Monitoring

37. CDH Gateways
Vendor Product Version Tested Type
Audiocodes Mediant 800 MSBG 6.00AL.019.007 Enhanced Gateway
Mediant 1000 6.00A.033.005 Enhanced Gateway
Mediant 2000 6.00A.033.005 Enhanced Gateway
Mediant 3000 6.00A.033.005 Enhanced Gateway
Aastra MX-One 4.1 SP3 IP-PBX
Cisco ISR 2811 12.4(24)T Basic Gateway
ISR 3845 12.4(15)T3 Basic Gateway
Dialogic DMG1000 6.0 SU7 Enhanced Gateway
DMG2000 6.0 SU7 Enhanced Gateway
DMG4000 SU4, SIPcontrol 2.5, DIVA Basic Gateway
System Release 9.5 Win
Ferrari Electronic AG OfficeMaster Gate 3, 3.3 Enhanced Gateway
Mitel 3300 4.2.1.6 IP-PBX
NET VX900 4.7.2v69 Enhanced Gateway
VX1200
VX1800
UX2000 1.0.2v221 patch 1 Enhanced Gateway
http://technet.microsoft.com/en-us/lync/gg131938.aspx

38. CDH Conferencing
• Polycom
• Radvision
• Tandberg
• Lifesize

39. CDH Phones
• Polycom CX
Polycom CX3000
• Astraya
Polycom CX700
Polycom CX600 Aastra 6725 iP
Polycom CX500 Aastra 6721 iP
Common Area IW desk IW desk Conference
(Low) (High) Room

40. CDH Phones (Cont.)

41. CDH Thank You
Royal Oak Grand Rapids
306 S. Washington Ave. 15 Ionia SW
Suite 212 Suite 270
Royal Oak, MI 48067 Grand Rapids, MI 49503
p: (248) 546-1800 p: (616) 776-1600
www.cdh.com
(c) C/D/H 2007. All rights reserved