4. Let’s Talk About...
• Headaches
• Locked in vs. flexibility
• Bandwidth and secure IT environments
• Owning your brand
• Reducing the risk
• Growth, scalability and ramp
• Hosted, hosted, hosted…
• SA Government DTi Grants
• What’s around the corner?
5. The Group Overview
ContinuitySA 51 % - CIT (Management)
49% - Coro Capital
Globility Triple4
(CSA - 80%, (CSA - 50%,
Management – 20%) Management - 50%)
6. Group Sites
o Johannesburg (Midrand) (2 facilities)
GPP - Unit 4
GPP - Unit 5
o Johannesburg (Randburg)
o Cape Town (Bellville)
o Cape Town (Somerset W)
o Mauritius
o Mozambique
o Botswana
o Junction
7. Globility Profit
Sales,
Marketing
PR, R&D
Solutions
Design
Business Over to You
Admin
Standards - Best
Practices & MIS
Management Resources
(Ops; HR; QA; Trainers)
People (Agents & Team
Leaders)
ContinuitySA
DR & Business Continuity
Globility
Technology, CRM, CTi and Support
Telephony, Telco / VOIP / Connectivity
Infrastructure, Facility and Maintenance
8.
9. Headache?
Prescription... Outsource it!
• Lease Agreements – do you really need to sign for five
years?
• Set-up agony
• Fibre – are you waving at me from the street?
• Sub-contractors = “not my job”
• Yeah OK – the old favourite - TRANSPORT
• Common areas – share the cost
• Feed me!
• Lifts are guaranteed to get you down
10. Flexibility?
• Host what you can – so YOU can do what you do best
• Short terms
• Quick switch on
• Take just what you need... and then grow
• Build healthy relationships with suppliers – you may
need them tomorrow
• Training room today – production tomorrow
• Sweat the asset
• Pay-as-you-grow
11. Bandwidth
• How many contracts have we lost?
• Is it ‘everything’?
• Cable theft Provisioning
• Data and Voice – which one do you want?
• Is “cloud” real?
• Convergent technologies
• Mobile, Tablets, etc
• Social Media - do you have any options?
• Dark Fibre Africa / MetroLAN
12.
13. IT
• Licensing
• Managed Firewall
• Managed Virtual Servers
• Managed Backup & Recovery
• Managed LAN Services:
o Active Directory, DNS , DHCP Server
o Internet / Email
o File & Print Server
o SQL Server
o Sharepoint Server
o Proxy Server
Google APPS, Microsoft ‘something’
15. Reduce the Risk
• Limited periods
• Infrastructure and maintenance is not your
business
• Business continuity – power, disasters, etc
• Only paying for what you need
• Off-balance sheet – NO ASSET MANAGEMENT
• Opex exposure not capital
• Use SA Govt Dti Grant if you can
• Choice of IT & Telecoms providers – switch!
16. Scalability
• Quick setup – 24 hour society
• Is it “just right!”?
• Fit to size
• Immediate ramp up and down
• Common areas @ common costs = cost effective
• Room to grow – when you need it
• No waste
17. Host it
• Managed IT
• Data Centres - R 30 000 / SQM to build
• Telephony – are there any questions?
• Facilities management
• What’s happening at the building?
• Try and be a POP
• QA
• Networks
18.
19. Around the corner?
• Learn from the industry – seek out best
practice
• What are other country’s up to?
• Trends
• Contact centre telephony i.e. analytics
• CCMG and industry bodies
