When you order something at Coolblue a lot of things happen behind the scenes. Thank goodness there's Vanessa, our back-office software that helps colleagues get sh*t done. Started nearly 15 years ago, she's due for retirement. Let us talk you through how we're redesigning such a complex application and what we've learned along the way.
7. • Jeffrey Simons.
• User Experience Designer at Coolblue.
• Working on the new Vanessa apps.
• Also Scrum Master of a team of six developers.
WHO AM I.
63. • Use a “lean” process to experiment and test assumptions
• Use the ‘jobs-to-be-done’ framework to focus on needs
• A great software experience is no software experience*
• Continuous Discovery helps create lean products (nothing
superfluous)
TAKEAWAY.